Ordered 3 storage boxes from the company and although they were very well protected around with thick layers of bubble wrap unfortunately 2 arrived damaged.I sent an email and have to say the company... Voir plus
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I ordered two 7 drawer plastic units. I received two 4 drawer unit with a difference of over £20.00. The units are fine but now I have the drama of trying to get my overpayment back. Poor shopping ex... Voir plus
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I ordered gravel grids for my drive and Matt who I dealt with was so professional, knowledgeable and helpful. I have ordered before from them . And would definitely recommend. Great service thanks guy... Voir plus
L'entreprise a répondu
Very happy customer. 60m2 of gravel grids. Same great quality as more expensive brand I used previously, but very competitively priced by Neat Plastics. Great service & telephone updates. Delivered as... Voir plus
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À propos de l'entreprise
- Société de construction
- Fourisseur de construction de jardin
- Jardinerie
- Magasin de mobilier de jardin
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
Neat Products is a UK-based supplier of practical storage and packaging solutions, focused on providing reliable and affordable products for both everyday household needs and small business operations. We specialise in a wide range of packaging and storage essentials, including cardboard boxes, bubble wrap, packing tape, shrink wrap, and durable plastic storage containers. Our products are carefully selected to offer convenience, quality, and value—whether you are moving home, organising your space, or managing shipping for your business
Coordonnées de contact
Royaume-Uni
- www.neatproducts.co.uk
4,3
Excellent
28 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Outstanding customer service
Ordered 3 storage boxes from the company and although they were very well protected around with thick layers of bubble wrap unfortunately 2 arrived damaged.I sent an email and have to say the company is absolutely amazing . Jake was extremely helpful, replying quickly with questions(whether I want replacement or refund)and instructions. I was ready to get rid of the 2 broken boxes myself but Jake arranged the collection ( I could easily change the day suitable for me). Have to add the boxes seem to be a good quality/sturdy. I recommend this company 100% and will still use in future if need anything. Thank you Jake for outstanding customer service 😊
28 juin 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
I ordered gravel grids for my drive and…
I ordered gravel grids for my drive and Matt who I dealt with was so professional, knowledgeable and helpful. I have ordered before from them . And would definitely recommend. Great service thanks guys
26 juin 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
I ordered two 7 drawer plastic units
I ordered two 7 drawer plastic units. I received two 4 drawer unit with a difference of over £20.00. The units are fine but now I have the drama of trying to get my overpayment back. Poor shopping experience. Unhappy customer.
UPDATE.....The other half of my units arrived later in the day. No one explained these units arrived in two parts and need to be put together. Advising your customers of this would stop any misunderstandings and complaints.
15 juin 2026
Avis spontané
Réponse de Neat Products
Thank you for updating your review.
We're pleased to hear that the remaining parts of your order arrived later the same day and that you received the complete 7-drawer units.
The product description states that the 7-drawer storage unit requires assembly, as it is supplied in separate sections that are combined to create the full 7-drawer tower. Due to packaging and shipping requirements, these sections may occasionally arrive separately.
In addition, each order includes an assembly leaflet with instructions on how to connect the sections and assemble the complete unit.
Thank you for your patience, and we hope you enjoy your storage units.
Once again great communication…
Once again great communication excellent professionalism.
8 juin 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Avoid. Terrible customer service
Ordered item from b&q website, requested a return and refund as item was not what I required. They said as per their policies that I would have to pay £8 per parcel, meaning £16 to return them. This is not stated when purchasing. When querying this I did not get a response. Messaged again the next day informing them that I am currently £100 down and have 2 large parcels in my house in the way and wanted this resolved asap. Still no response. Rubbish customer service. AVOID
7 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for your feedback.
We would like to clarify that we did respond to your return request and explained that there would be a return collection charge of £8 per parcel, totalling £16 for both parcels.
For a home collection service, the actual cost to the business is higher than £8 per parcel. However, we absorbed part of the cost in an effort to help reduce the return expense for you.
When purchasing products through the B&Q website, there is also a returns policy link which advises that returned items may incur a charge of up to £50.00 if the products weigh over 30kg. As your items exceed this weight, a return charge is applicable. These return charges and policies are also set in line with the B&Q Marketplace terms and conditions.
We are sorry to hear that you are unhappy with the product. You advised that the reason for return was that the items were too thick; however, the full product specifications and dimensions are clearly stated on the website prior to purchase.
Please see the returns policy below, which is displayed on the B&Q website:
“Returns policy
If you’d like to arrange a return, use the ‘Contact seller’ button in the My Orders section of My Account, or in the email relating to your order.
Please note that returns for products that have been made to order or mixed to your individual requirements won’t be accepted. If the product weighs over 30kg, the seller may charge up to £50 to process your return.
Some items bought from a B&Q verified seller are eligible for return to a B&Q store, but there are exceptions that cannot be returned in store. For more information, go to the ‘Products bought from B&Q verified sellers’ section in our returns policy.”
We are sorry this purchase did not work out for you this time. However, we do appreciate your feedback and will take this on board to improve transparency with our customers and provide better response times moving forward.
Neat products great company.
Lax at Neat products was great to deal with. Delivered our plastic gravel grids promptly and for a price that was way cheaper than any others out there. The grids are good quality. Will be using them again.
11 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Excellent customer service
Excellent customer service - delivery arrived within a day as promised. They have a great range of products and will definitely recommend to friends and family.
7 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Had a very last minute order and they…
Had a very last minute order and they delivered the same day. Very good price and excellent service. Will definitely be using these again.
6 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Very pleasant to do business with
Very pleasant to do business with. Extremely professional and polite staff. The process was smooth and delivery was very quick. I would certainly recommend these guys.
7 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Outstanding service
I recently had the pleasure of using , and I can confidently say the experience was outstanding from start to finish. The quality of their products are exceptional clearly designed with care, precision, and attention to detail.
What truly made the experience stand out, however, was the service. Lax was absolutely brilliant throughout professional, knowledgeable, and genuinely committed to ensuring everything was handled perfectly. It’s rare to come across someone who combines such efficiency with a friendly and approachable manner.
Thanks to Lax and the team the high-quality products and their excellent customer service, I will definitely be using Neat Products again in the future. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and top-tier grids.
1 mai 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
All ways fast services
All ways fast services, prices are competitive.
Great customer service.
28 avril 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Excellent service good price highly…
Excellent service good price highly recommended
2 mars 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Really good and very helpful
22 avril 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Neat Products
Been dealing with Neat products for a while now a very trustworthy and helpful company that I will continue to use
17 avril 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Outstanding service
I purchased gravel grids from Neat Products, and unfortunately some items arrived damaged due to the box being compromised during transit. After contacting their customer service team, I was very impressed with their response they handled the issue promptly and arranged for a replacement to be sent out without any hassle.
Although I wasn’t home at the time of the replacement delivery, the driver contacted me directly, and I was able to ask them to leave the items safely in my porch.
Overall, I found Neat Products to be an excellent company with a highly professional and responsive team. The level of service I received was outstanding, and I would confidently recommend them to others.
3 mars 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
Great
Ordering from Neat Plastics was so easy and convenient. I ordered 30 80litre clear boxes and 10 4 drawer storage towers, the delivery was quick and they were well packed to avoid any damage in transit. Happy with the service received from Lax and will definitely be ordering more products soon.
8 avril 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
10 out of 10
I recently purchased storage units from Neat Products, and I couldn’t be happier with the entire experience. From the very beginning, everything was smooth, straightforward, and hassle-free. The team was incredibly professional, helpful, and attentive, making the whole process easy and stress-free.
The quality of the storage units is excellent, and it’s clear they take pride in both their products and their customer service. It’s not often you come across a company that delivers on both so well.
I highly recommend Neat Products to anyone looking for reliable storage solutions and top-notch service!
3 avril 2026
Avis spontané
Réponse de Neat Products
Thank you for taking the time to share your detailed and positive review.
We greatly value your feedback. Should you require any further assistance, please do not hesitate to contact us.
Thank you once again for choosing Neat Products.
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