fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
Établissement
Changer d'établissement98 Whiteladies Road, BS8 2QY Bristol, Somerset, GB
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Lisez les avis des autres
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... Voir plus
L'entreprise a répondu
From the moment we visited the beautiful store in Bristol to choose our new dining chairs, to the moment they arrived as scheduled, we were kept updated. The delivery guys were on time, friendly and e... Voir plus
L'entreprise a répondu
I attended a wreath making course in the Bristol store on Saturday and loved every minute plus it was a great excuse to visit the store. I’m eagerly awaiting news of the next event. Nothing is ever... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Bristol
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, Royaume-Uni
- 01172 464 200
4,7
Excellent
145 avis
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fabulous products
fabulous products, lovely staff, especially Rochelle at the bristol store, who was so helpful and kind. great customer service when I had to replace an item - all in all 10/10!!!
27 juillet 2026
Kitchen, pantry and bootility - just wow!
We are absolutely thrilled with our kitchen, pantry and bootility!! The whole team have been amazing and we have really enjoyed the process from start to finish. The quality is superb and our new rooms really have the 'wow' factor. Thank you Neptune!!
22 juin 2026
Avis spontané
I am absolutely delighted with my new…
I am absolutely delighted with my new Neptune kitchen. From the initial design consultation to the finished installation, the Neptune team demonstrated absolute professionalism, care and craftsmanship. Tahirah my kitchen designer and Neil, the project manager, were excellent. I could not recommend Neptune more highly.
15 décembre 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
moth infestation
The Bristol store as we speak has an infestation of moths they are not telling there customers of the likelihood they will buy something take it home and invest their own homes with the moths i have contacted the company they tell me they are aware of the problem but refuse to say what they are doing about it their doors are still open to customers so buyer be wear.
1 mai 2026
Avis spontané
Réponse de Neptune - Bristol
Hi Judith!
Thank you for taking the time to leave us your review. We have been in touch with you directly earlier in the week regarding your feedback. Thanks again for getting in touch. With warmest regards, Scott Young - Head of Stores, South West
Clare and Mel are absolute superstars
Clare and Mel are absolute superstars. Thank you for looking after us.
2 mai 2026
Avis spontané
Réponse de Neptune - Bristol
Hi there,
Thank you for your review about team members Clare and Mel! We're glad to hear they both made your visit to store enjoyable and your kind words will be passed on to them.
Best wishes,
Bobby and the Bristol Neptune team
Workshop
I recently attended a fermentation workshop at Neptune. What an excellent event, made even better by the warm welcome from staff, the goody bag and the lovely cup of coffee they offered when I arrived.
It was a super morning in a relaxing setting and I learnt alot.
18 avril 2026
Avis spontané
Réponse de Neptune - Bristol
Hi there,
We're very pleased to hear you enjoyed the workshop on Saturday and thank you for your kind words. We hope to have another one in the diary soon so do look out for that on our Eventbrite page!
Many thanks, Bobby and the team at Neptune Bristol
Excellent demo on fermenting
Excellent demo on fermenting, Caroline knows her subject and makes it very accessible to all. Neptune looked after us really well. Thank you for organising and hosting.
18 avril 2026
Avis spontané
Réponse de Neptune - Bristol
Hello,
Thank you for taking the time to share your thoughts on our recent event. We're delighted to hear it was a positive experience and we'll be sure to pass on your feedback!
Many thanks, Bobby and the team at Neptune Bristol
I was at an event on fermentation…
I was at an event on fermentation hosted by the store. The staff were all lovely and the store is so beautiful. Strong recommendation from me 😊
18 avril 2026
Avis spontané
Réponse de Neptune - Bristol
Dear Irene, thank you for your lovely feedback. We’re so pleased to hear you enjoyed the fermentation event and felt so well looked after by the team. It’s great to know you enjoyed the atmosphere of the store as well.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
Excellent customer service Neptune Bristol store
The assistant in the Bristol store understood exactly what I wanted to order - 4 lampshades of various sizes and advised me accordingly she also helped me get my£20 discount which I was entitled to
11 avril 2026
Avis spontané
Réponse de Neptune - Bristol
Dear Mary, thank you for your kind feedback. We’re so pleased to hear the team in our Bristol store was able to help you find exactly the right lampshades and guide you through your order. It’s great to know you felt well supported throughout your visit.
All my best,
Amy at Neptune Support Office
Helpful and knowledgeable team
Helpful and knowledgeable team in store who went the extra mile to make my purchase very successful
28 mars 2026
Avis spontané
Réponse de Neptune - Bristol
Thank you for your kind feedback. We're so pleased to hear our team could support you and make your experience a success. We truly appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Tahirah from the Bristol store provided…
Tahirah from the Bristol store provided exceptional service from start to finish, I really felt she went above and beyond for us. From the first design meeting to the final sign off meeting, her attention to detail and customer service throughout the design journey was brilliant. Thank you so much we are in love with our kitchen!
24 novembre 2025
Avis spontané
Réponse de Neptune - Bristol
Dear Abigail, thank you for your wonderful feedback. We’re delighted to hear how supported you felt throughout your kitchen journey and that Tahirah provided such attentive care from the first design meeting through to final sign-off.
It’s great to know her attention to detail and commitment made the process so positive for you, and even better that you’re so happy with the finished kitchen. We’ll be sure to pass on your kind words to her.
All my best, Amy at Neptune Support Office
From ordering with Bobbi at the Bristol…
From ordering with Bobbi at the Bristol store to delivery and assembly today the team have been polite, professional knowledgeable and amenable. Andre and Liam were so courteous and efficient from the call 30 mins before they arrived until departure. The product, in this case a grand Larsson wardrobe is beautiful but the people make it more so.
25 mars 2026
Avis spontané
Réponse de Neptune - Bristol
Thank you for such a lovely review. We’re delighted to hear your experience from store to delivery was so smooth, and that Bobbi, Andre, and Liam each contributed to making it a positive journey for you.
It’s especially pleasing to know the team’s professionalism and care enhanced your enjoyment of the Larsson wardrobe. We’ll be sure to share your kind words with everyone involved, and we hope you enjoy your new purchase for years to come.
All my best, Amy at Neptune Support Office
A New Kitchen
We recently installed a new kitchen with cabinets and design support from Neptune. Tahirah was our designer and I couldn’t speak more highly of her. She is extremely professional, and an excellent listener and problem solver.
Her calm and considerate approach as well as her obvious natural design talent made the process a great pleasure and the end result a beautiful kitchen.
20 décembre 2025
Avis spontané
Réponse de Neptune - Bristol
Dear Ann-marie, thank you for your wonderful feedback. We’re delighted to hear how positive your experience was with your new kitchen and that Tahirah provided such thoughtful design support throughout the process.
It’s great to know her professionalism, listening skills and calm approach helped make everything enjoyable and led to a result you’re so happy with. We’ll be sure to pass on your kind words to her, and we hope you enjoy your beautiful kitchen for many years to come.
All my best, Amy at Neptune Support Office
Fabulous pendant lights
Fabulous pendant lights - look so distinctive. The packaging was also second to none - a lot of thought went into to the design!
4 février 2026
Réponse de Neptune - Bristol
Hi there, Thank you for your kind words. We’re delighted you love the pendant lights and truly appreciate your feedback on the packaging as well.
Many thanks, Tilly, Jasmine and the Bristol Team.
Great Place To Shop
Whether you shop in store or on line service and quality of items are perfect and fabulous value for money.
In store staff are friendly and professional and always happy to support shoppers.
I would recommend Neptune whether you're looking for something for your home or a lovely gift.
23 janvier 2026
Réponse de Neptune - Bristol
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy shopping with us both in-store and online, and that our team has made your experience so positive. Your recommendation means a lot, and we look forward to helping you find more items for your home or gifts in the future!
With warmest regards,
Tilly, Jasmine and the Bristol Team.
Great Table !
We absolutely love our table. It’s well made and works in our space brilliantly! Everyone we dealt with in the Bristol shop were friendly respectful and as helpful as they could be. This was our problem , the staff just didn’t have the information at hand about the products they were selling. And it seemed really difficult for them to contact anyone in the company who did know. The same with the delivery process - a few brick walls were met along the way and if wasn’t for the tenacity of the staff in the shop - we would have given up trying to give them £2000!!!! The staff need phone contact with the product development team & more information about the products they sell! We managed in the end and we appreciated the offer to refund the delivery charge. I would definitely buy from this company again !
24 décembre 2025
Réponse de Neptune - Bristol
Hi Sally! Thank you for getting in touch and for leaving your feedback. I will pass your feedback over to our Store Leader Tilly. I'm delighted we'll have the opportunity to see you again soon and I hope you love your new Suffolk Table - delivered in time for the festivities. Happy New Year. With warmest regards, Scott
New Kitchen and Boot Room Consultation
The whole team at Neptune were fantastic. Tahirah, our kitchen designer, listened carefully to what we were looking for and offered very creative solutions which matched our requirements perfectly. Having answered all our questions, we left feeling confident and excited about the design and layout we settled on and highly recommend Neptune to anyone looking for a new kitchen.
24 novembre 2025
Avis spontané
Réponse de Neptune - Bristol
Thank you so much for your kind words! We’re delighted to hear that Tahirah and the team were able to listen to your ideas and offer creative solutions that fit your vision. We’re excited to continue working with you and can’t wait to bring your new kitchen to life.
With warmest regards,
Tilly, Jasmine and the Bristol Team.
Great Delivery Experience
Clint and Marcin were great. Efficient, friendly and patient despite the problems getting to our house due to roadworks.
19 novembre 2025
Avis spontané
Réponse de Neptune - Bristol
Thank you so much for your kind feedback! We’re delighted to hear that Clint and Marcin were able to help and stayed positive despite the roadwork's. We truly appreciate your patience and are glad the experience was a good one. If you need anything else, we’re always here to help!
With warmest regards,
Tilly, Jasmine and the Bristol Team.
LOVE NEPTUNE BRISTOL
I always LOVE the Neptune Bristol experiences. I LOVE the staff who welcome you and make you feel like a friend as you enter the store. It’s a truly HOME FROM HOME experience.i felt so relaxed and happy mooching in the store today.
Thank you Bristol store for a. Lovely Christmassy experience ❤️🎄🥂
15 novembre 2025
Avis spontané
Réponse de Neptune - Bristol
Hi Jo,
Thank you so much for your lovely message! We’re delighted to hear that you always enjoy your visits to Neptune Bristol. The team will be thrilled to know that their warm welcome made you feel right at home.
We’re so glad you had a relaxed, festive mooch around the store — creating that cosy, Christmassy atmosphere is exactly what we hope for.
Thank you for taking the time to share your experience. We can’t wait to welcome you back again soon! With warmest regards,
Tilly, Jasmine and the Bristol Team.
We visited the Bristol Neptune store…
We visited the Bristol Neptune store and all the staff were so helpful and friendly. We are looking for a new kitchen dresser and Tilly assisted us with designs and paint colour options and was so knowledgeable about the products. Very impressed such a beautiful store and we are coming back to Bristol soon to place an order with Tilly and discuss kitchen ideas . 5 out of 5 highly recommend Neptune Bristol if you are looking for inspiration. Would like to buy everything in the shop it’s all so gorgeous.
10 novembre 2025
Avis spontané
Réponse de Neptune - Bristol
Thank you so much for your lovely review! We’re thrilled to hear that our team made your visit so enjoyable and that you found plenty of inspiration in our Bristol store. We can’t wait to welcome you back soon and help bring your kitchen ideas to life. Your kind words mean a lot – we really appreciate your recommendation!
With warmest regards,
Tilly and the Bristol Team
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