Neptune - Bristol Avis 

The staff were so helpful and made the shopping experience fantastic. The shop is lovely too.

Good furniture (delivered as specified), and on-time delivery, with good protective materials too

Order placed with Bristol, payment made to Bath.
Same company but they don't talk to one another!

Order lost so had to go through process again, client had moved into their house before door knobs came for there hall unit

Hi I have just attended a cookery Demonstration with Becky.

It was very tasty with unusual easy to follow recipes.

Many thanks

Delivered and installed the day promised, in a clean and efficient manner. Having used Neptune twice before, it was nothing more than I expected!

I attended the moodboard class on Saturday hosted by their designer Harriet. Harriet is full of knowledge and being around people that have a love for interior we were able to bounce off ideas. I love the Neptune vibe, being in their store is an inspiration in itself. Hoping they provide future home classes - manifesting this 🤞🏼

Thank you for a great workshop at the Bristol Neptune store on Saturday. I really enjoyed it and got lots out of it!
Thank you
Claire

We live in an old Welsh farmhouse with wobbly walls and uneven floors. Everything was designed beautifully, scribed perfectly to the walls, and when our renovation project took extra time and delays they were patient with both us and the project. Could not recommend this company, Rachel and Neil enough.

Our kitchen fitter, Toby, was absolutely incredible and gave an unbelievably professional finish.

Excellent and professional staff produced a kitchen design for us. We chose not to proceed however because of the hassle of getting our own plumber, electrician and Labour to strip out existing kitchen.

Great service in the shop and received my goods really quickly from your warehouse.

Harriet was very helpful from start to finish with our lounge diner project. The finished result is excellent and everyone who visits the house remarks on how fantastic it looks.

I love Neptune so much, one of my favourite stores. But I am very disappointed with the customer service and delivery information with my recent order. I order dining room chairs back in October, they were supposed to be delivered in January. I got in contact with the shop then and they said the delivery date hasd been pushed back to April. I then contacted today, and they now say its being pushed back to May. Both times these delays have happened, I got no notification from the store, I had to chase to get this information. Not only am I disappointed with the delays and the lack of communication, its a shame because I picked a fabric that wasn't my favourite so that I can have it delivered earlier than some of the other fabric choices but now that was pointless. Given that this is a luxury brand, I do expect more from them.

Over then years we have purchased quite a few products from Neptune. Whilst expensive the goods tend to be of good design and very good quality. We did purchase 8 kitchen/dining chairs to match our new kitchen table. We loved both but unfortunately the chairs lost colour after a short period of time due to sun damage. It only took one phone call for them to agree that this was not satisfactory and they replaced all the chairs in a different fabric that we chose. We were disappointed that there wasn't a greater choice of fabrics as we couldn't find an exact colour match in the material we wanted.
The service from their customer service team was excellent which is something we rate highly and nowadays is not often received. We have also found their delivery teams to be prompt, efficient and courteous each of the times we have had a delivery.

I returned 6 metres of fabric Orla Apricot to the Bristol store as faulty and asked for a receipt to prove I had left the goods back at the store. The manager said she would send me an email as proof. This email has not arrived. Now I;m concerned because I have left £360 worth of goods and have no receipt

Very friendly helpful staff who went above and beyond to help !

The professional, personal approach of the designer was instrumental in delivering a complete restyle of the sitting room which is absolutely beautiful.
Thank you Harriet.

Had my first visit to Neptune Bristol last week for the cookery demonstration. From the moment we got there, we were so well looked after by all of the Bristol team and Becky Wilkinson's cooking demonstration was excellent. Far exceeded my expectations and a browse round the beautiful store afterwards left me wanting to move in! Many thanks Bristol Neptune, see you soon

The team at Neptune Bristol are a credit to the store. Each engagement was met with helpful, genuine warmth, good knowledge of products and perfectly pitched interaction. Our visit exceeded our expectations. An excellent example to others. We very much look forward to our next visit.

Great visit today to Neptune Bristol for the Cooking Event. We were very well looked after by all of the Bristol staff and Becky Wilkinson's cooking demonstration was excellent. We enjoyed the tastings very much. Many thanks Bristol Neptune.

I love every thing I’ve bought from Neptune ❤️ x