Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCaxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB
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Lisez les avis des autres
Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased. Callum & Jason delivered and erected in room very professional. They called before deli... Voir plus
L'entreprise a répondu
Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... Voir plus
L'entreprise a répondu
If you are looking for a quality kitchen then look no further then Neptune. Our Henley kitchen cabinets look fabulous in our new kitchen and we couldn't be happier. A big thank you to designer Fion... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Bury St Edmunds
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, Royaume-Uni
- 01284 731025
4,9
Excellent
427 avis
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Cheltenham Carver Chairs- Green Striped Cushions
I have just taken delivery of six garden chairs to match my existing garden table from the Cheltenham collection. I placed the order by phone with the Bury St Edmunds branch and from start to finish everything has fallen into place. I received excellent customer service from the initial contact through to the delivery co-ordinator and finally the actual delivery today. The service has been impeccable from all of the the staff, at Neptune, Lara,Bury St Edmund’s Team; Alannah, from the dispatch Team and Ant and Lea from the delivery team who turned up ahead of time this afternoon and were wonderfully efficient in unpacking and placing the chairs and cushions around my table for me. Many thanks to everyone involved. I hope that I will be able to enjoy them for a long time to come…
5 mai 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you so much for the lovely feedback. It so nice to hear of your experience with us.
We look forward to welcoming you again soon.
Kind regards,
Lucy at Bury St Edmunds Store
Excellent service
Excellent service. No pressure but clear efficient service.
10 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you so much for the lovely feedback. It so nice to hear of your experience with us.
Kind regards,
Alice at Bury St Edmunds Store
Great service with a smile.
As always greeted by the lovely ladies in store. We really enjoy going to Neptune in Bury St Edmund’s. Our home is filled with Neptune products. Will return soon as we are going to be re designing our dining room. So hopefully Lucy will be on hand for her design tips 😁. Thank you all providing such great service and quality products.
20 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for the lovely feedback. It is so nice to hear of your experience at Bury and especially with Lucy.
We hope to see you again soon.
Kind regards,
Alice at Bury St Edmunds Store.
Amazing service & quality
Having previously bought furniture from Neptune, we were looking for a consul table so visited the lovely Bury St Edmunds shop.
Maddie was very helpful and today our table was delivered by Dave & Callum. They were so polite and unpacked, checked the table and took all the packaging away. Thank you. As always, amazing service and excellent quality from Neptune!
21 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you so much for your kind feedback. Its so lovely to hear of your experience with Maddie and the delivery team.
We hope to see you again soon in store.
Kind regards,
Alice at Bury St Edmunds store.
New Henley Kitchen
If you are looking for a quality kitchen then look no further then Neptune. Our Henley kitchen cabinets look fabulous in our new kitchen and we couldn't be happier.
A big thank you to designer Fiona, project manager Rob and kitchen fitter Steve and all the team at the Bury St Edmunds store who are always so friendly and helpful.
Many thanks.
John & Alina
15 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear John & Alina,
Thank you so much for your wonderful review. We’re delighted to hear how happy you are with your Henley kitchen and that it’s made such a positive impact on your new space.
It means a great deal to know that Fiona, Rob, Steve, and the Bury St Edmunds team provided such a friendly and supportive experience throughout your project. We’ll be sure to pass on your kind words to them.
Wishing you many happy moments in your beautiful new kitchen.
All my best,
Amy at Neptune Support Office
Very helpful and friendly staff.
Very helpful and friendly staff.
Goods that were purchased were wrapped securely.
17 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for your kind feedback. We’re so pleased to hear the team were helpful and friendly, and that your items were carefully and securely wrapped for you. We hope to welcome you back soon!
All my best,
Amy at Neptune Support Office
Fiona from the kitchen design team was…
Fiona from the kitchen design team was absolutely amazing. She handled the process seamlessly creating a stress free experience, was extremely accommodating of all our requests and was always quick to respond to our questions with great advice. Thank you so much
17 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Cialann, thank you for your lovely feedback. We’re delighted to hear Fiona provided such a seamless and supportive experience throughout your kitchen design process, and that she was able to make everything feel straightforward and stress-free for you. It’s great to know her advice and responsiveness were so helpful along the way.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Buying garden furniture
We took advantage of the offer and purchased the Harrington garden furniture set. The whole experience was a pleasure with Abbi who was very helpful and approachable.
10 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Vicki, thank you for your kind feedback. We’re delighted to hear you enjoyed choosing your Harrington garden furniture set and that Abbi was so helpful and approachable throughout your visit. It’s great to know the experience was a positive one from start to finish.
All my best,
Amy at Neptune Support Office
Great experience
We had a fantastic experience dealing with Lucy at the Bury St Edmunds store. She was incredibly helpful from start to finish; whenever I had a question, she went above and beyond to find the answer. She was also so patient while we took our time deliberating over our order. It felt like a truly personal service. The store itself is very welcoming, especially for parents—offering my bored six-year-old a bottle of water was a small gesture that meant a lot to us. Thank you, Lucy, for all your help!
10 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear JD, Thank you for your lovely feedback. We’re so pleased to hear Lucy provided such thoughtful and patient support throughout your visit, and that she was able to make the experience feel so personal for you. It’s also wonderful to know the team helped make your time in store comfortable for your family.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
We went to buy garden furniture
We went to buy garden furniture. We had researched online and thought we knew what we wanted but wanted to see/feel/sit on it first! We actually decided in a different range having seen it in store. Very nice store, staff were really helpful. Good to have a disabled toilet. Unfortunately I’m currently a wheelchair user (temporarily). There are a number of steps in the store, luckily I can manage a few steps but couldn’t go upstairs. This was a shame as we are also looking for a new bed.
4 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Mrs Richardson, thank you for taking the time to share your experience. We’re really pleased you found the team helpful and were able to explore and choose your garden furniture in store.
We also appreciate your comments regarding access to the upper floor. As the building has existing stair access, we understand this can present limitations, and we’re sorry this impacted part of your visit, particularly while you’re currently using a wheelchair. Your feedback is important to us and will be shared with the team.
All my best,
Amy at Neptune Support Office
We were helped by Maddie who took great…
We were helped by Maddie who took great care of us and was so supportive. She went above and beyond ringing around others stores so that we could view alternative products before making our choice and placing our order. A gorgeous store with helpful staff moving things around the store to help us picture the scene - great coffee too!
3 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Tracey, thank you for your lovely feedback. We’re delighted to hear Maddie took such great care of you and went the extra mile to help you explore your options. It’s wonderful that you also enjoyed the store atmosphere and a good coffee while you were there.
All my best,
Amy at Neptune Support Office
Great service and beautiful furniture
Great service and beautiful furniture. Brilliant delivery service. Many thanks to Paul and Andre
6 avril 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Sharon, thank you for your kind feedback. We're so pleased to hear you’re happy with your furniture and that the delivery service went smoothly. It’s great to know Paul and Andre took good care of everything for you.
All my best,
Amy at Neptune Support Office
Floral display
I was looking for help with a floral display. The lady listened and took in everything i wanted and created the most stunning display. I could never have done that on my own. All of the staff are always really happy and helpful and make it a pleasure to visit.
28 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Hayley, Thank you for your lovely feedback. We’re so pleased to hear the team took the time to understand your ideas and were able to create a floral display you’re so happy with.
It’s wonderful to know you also enjoy the warm and helpful atmosphere whenever you visit. We really appreciate your kind words and look forward to seeing you again soon.
All my best, Amy at Neptune Support Office
Really friendly helpful staff
Really friendly helpful staff.
I love Neptune products and I pop in to my local shop for ideas and inspiration!
25 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Susie, thank you for your lovely feedback. We’re so pleased to hear you enjoy visiting your local store and find the team both friendly and helpful.
It’s great to know our products continue to inspire your ideas for your home. We really appreciate your support and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Personal service with a smile
The service received at Neptune Bury St Edmund’s never fails to impress.
Liz created a beautiful spring/summer flower display personally styled to my requirements, can’t thank them enough for making things so easy yet again.
23 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Dianne, thank you for your lovely feedback. We’re so pleased to hear the team at Bury St Edmunds continue to impress, and that Liz was able to create a spring/summer display that perfectly matched your requirements.
It’s great to know the experience was made easy and enjoyable for you once again. We really appreciate your kind words and look forward to welcoming you back soon.
All my best, Amy at Neptune Support Office
Delivery of furniture
Andre and Liam were very polite and respectful of our home when they delivered our furniture. They put the pieces where we wanted them and Liam noticed there was a chip out of a shelf, he took a photograph and reassured us that he would report this and get a new one out to us. We're really pleased with how efficient they were and how lovely it all looks.
21 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Karin, thank you for your thoughtful review. We’re delighted to hear Andre and Liam delivered your furniture with such care and consideration for your home, and that everything was placed exactly where you wanted it.
It’s also great to know Liam was proactive in spotting the issue with the shelf and handling it promptly for you. We really appreciate your kind words and hope you enjoy your new furniture.
All my best, Amy at Neptune Support Office
Excellent customer service
The excellent customer service received from your representative Siobahn with her knowledge of the products and understanding of our requirements was just right. Our telephone conversation before we visited the store convinced us that this was the place to get what we wanted. She was patient and informative and a credit to your company.
19 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Helon, thank you for your lovely feedback. We’re so pleased to hear Siobahn was able to guide you so well and that her knowledge and understanding helped you feel confident before visiting the store.
We’ll make sure she sees your kind comments, she’ll be delighted to know she made such a positive impression. We hope you’re very happy with your purchase and look forward to seeing you again.
All my best, Amy at Neptune Support Office
Amazing…
Faultless service as always and all the staff are always such a joy to interact with.
18 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Carolyn, thank you for your kind words. We’re so pleased to hear you consistently receive great service and enjoy spending time with the team.
We really appreciate your support and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Réponse de Neptune - Bury St Edmunds
Hello Emma,
Thank you for leaving us such a positive review!
We hope to see you again soon.
Best wishes,
Neptune Bury St Edmunds.
Excellent service from beginning to end
From beginning to end, starting with the advice from the sales team in the Bury St Edmunds showroom and continuing with the delivery and assembly of two wardrobes, was courteous, professional and efficient.
We were very impressed by Shane and Joe, who managed to get large items up a difficult staircase, worked well as a team and did their job effortlessly, with good humour and gave us helpful advice.
17 mars 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Paul, thank you for your kind feedback. We’re delighted to hear the team in our Bury St Edmunds showroom provided clear guidance from the outset and that the delivery and installation went smoothly.
Shane and Joe will be especially pleased to hear your comments, we’re proud of the care and teamwork they bring, even in more challenging spaces. We hope you enjoy your new wardrobes, and please don’t hesitate to reach out if we can assist further.
All my best,
Amy at Neptune Support Office
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