Neptune - Chester Avis 

Came into store a couple of weeks ago but have been meaning to post a review of my experience since. Very warm, welcoming, and helpful staff regarding trying to choose amongst the many beautiful paint choices. Beautiful showroom, personally I would have liked to see more kitchen serve ware items that are available. Other than that 👌

Great design and build service completed to a pre arranged programme.

Lovely store with very friendly and helpful staff.

Great service. Called ahead to check if something was in stock, and had very efficient service once in store. The store is beautiful and well laid out with lots of inspiration!

We had our hearts set on a dream Neptune kitchen ever since we first laid eyes on them. Having seen the quality of other kitchens out there, we knew we couldn’t settle for less but we used to think a Neptune kitchen would be out of reach or out of place in our little semi-detached home. To our delight, the cost was actually incredibly fair considering the quality and outstanding craftsmanship. It is well worth the extra investment - Neptune kitchens are build to last.

We finally took the plunge while adding a new extension to our home, opting for the Suffolk range in our kitchen and utility. Our designer, James, was the most helpful person throughout. He held numerous video calls with us, understood exactly what we wanted from our space, and put together a very well considered layout (also taking into account things we never would have), and dealing with our many questions. In addition to James, everyone else we have ever dealt with at Neptune - from the delivery drivers to to kitchen installer - have been incredibly friendly, helpful, and wonderful to speak to.

We are so happy with our kitchen and utility. The new spaces already feel like they have changed our lives.

Went into the Chester branch to look for a coffee table. Staff were very helpful.
Chose table and it was delivered within a couple of weeks.

Excellent service and really good quality products

Neptune Chester.

Pricey but by far the best paint we have ever used. French Grey paint is beautiful but considering it’s sage green the name may put other customers off.

Nightmare from beginning to end - lack of staff knowlegde, head office cancelling the order but the shop not knowing, 3 different delivery days. Lovely furniture but sort the process out

We are so glad we chose Neptune Chester for our kitchen. The design process was extremely easy and uncomplicated. Our Chichester kitchen looks amazing and the staff have been extremely professional combined with outstanding customer service; nothing has been too much trouble.

Beautiful store and goods although high prices. Staff excellent and knowledgeable.

Nice place no pressure quality goods and excellent and helpful staff

Purchased the Olivia sofas and armchair…they are fabulous. The service is exemplary from Neptune, James at the Chester showroom was great, spent significant time planning my room. Very satisfied many thanks

Ordered the Olivia sofa 5 months ago . Delivered with 3 largish black marks in prominent places on upholstery plus slight but noticeable colour shading across frame and cushions. Arrived in cardboard box and watched delivery chaps unload and saw their reaction . Why was this not checked upon despatch from manufacturer , and by QC prior to despatch to customer ? Poor delivery guys have to take the criticism . You need to improve quality structures . Not good enough for prices charged . I have ordered a number of items , some good quality but delivery problems this last year have been much worse than your competitors . Lovely design, showrooms , and marketing but if not supported by quality and reliability of supply chain , the brand will founder .

Excellent service from Neptune, my lamp is perfect, look forward to returning soon

Excellent service from point of purchase to point of delivery . Kept informed of a slight delay. Delivery person was great and courteous and erected table and levelled it in the room . Brilliant Neptune

Really nice store, bit disappointed that pictures were not in stock, however they arrived when they said they would and I had another opportunity to browse the store when I went to collect. The pictures are good, nicely framed and are reasonable value.

I bought a lamp back in august which was due to be delivered in December. I just got an email to say it will now be February and potentially even later which is all supply issues, totally understandable. However my local store has 2 on display but won’t sell either of them to me because they are display. I find this level of customer experience so poor and disappointing for a higher end brand - very much computer says no rather than trying to find solutions for the customer.

Excellent service and fabric arrived quickly. Thanks to Susan at Bridge Trafford Neptune.

I bought some paint for a redecoration I’m doing of our master bedroom, the staff were really helpful and took me through the colour charts to find something that I loved, but also matched the existing furniture in my room. They had the paint in stock and there was loads of choice, so I didn’t even have to wait!