I’m lucky enough to be relatively near the Farnham store which is such a joy to visit, with a warm welcome every time I walk through the door, to decor and accessory changes in the fabulous room setti... Voir plus
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Lisez les avis des autres
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Voir plus
L'entreprise a répondu
Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Voir plus
L'entreprise a répondu
We are so pleased with our new Utility/Boot Room designed by the wonderfully talented Gill from Neptune, Farnham. Gill helped us every step of the way with the design process; choosing the right colou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Farnham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
16 Folly Hill, GU9 0BB, Farnham, Surrey, Royaume-Uni
- 01252 713 047
4,8
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently had a home colour…
I recently had a home colour consultation visit. Extremely helpful to see all the samples held against the walls . Ilyeash suggested colours that I wouldn’t have thought of.
A really useful experience for anyone who is indecisive about choosing colours.
3 septembre 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Joan, I'm delighted to hear you've had a successful colour consultation visit with Ilyeash and she was able to help with ideas and colour choices. Thank you for your kind review and we hope to see you in store again soon! Best Wishes Sophie
I am really pleased with my lights
I am really pleased with my lights. Excellent customer service.
2 septembre 2024
Réponse de Neptune - Farnham
Hello Katie, I'm delighted to hear you are happy with your lights and were pleased with our service too! Thank you for taking the time to leave us a positive review. We hope to see you in store again soon. Best Wishes Sophie
Morning course on table dressing
Morning course on table dressing
This was such an enjoyable experience. Lucy, the facilitator, gave valuable insights and tips to make any table look beautiful. Loved the little flower frogs gift that we received.
14 août 2024
Avis spontané
Beautiful Table Scaping Tutorial and Setting
What a lovely inspiring mini workshop hosted by Neptune, Farnham. It was amazing how Lucy beautifully transformed the table setting using all green vegetables. Lots of tips for table styling of different types of events. The modern country setting of the Neptune showroom is so calming and beautifully curated. The hosts were all so welcoming, warm and gracious. A thoroughly enjoyable and inspiring event, and a good excuse to indulge in a little accessory shopping. Thank you Lucy and all at Neptune Farnham!
14 août 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Mrs Kearney, thank you so much for your lovely review. I'm thrilled to hear you loved our event with Lucy and enjoyed shopping in our store! We look forward to you visiting us again soon. Best Wishes Sophie
A lovely, friendly and enlightening event
Thank you for hosting such a lovely tablescaping workshop. Lucy showed us techniques I have never considered before and, as a non-artistic person, she helped me to find my artistic side. Not only was the environment friendly and beautiful but I took away some fabulous new ideas that I will be using at home.
14 août 2024
Avis spontané
Réponse de Neptune - Farnham
Hello, thank you so much for your positive review. I'm really pleased to hear you enjoyed our recent event, and its great that Lucy gave you some inspiration and new ideas to use at home! We look forward to you visiting us again soon. Best Wishes Sophie
Amazing event
The event was so lovely, informal, friendly, accomdating and very helpful. The staff were fantastc hostess's. And the shop was an amazing location to host it too.
14 août 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Sheila, thank you so much for your 5 star review. I'm really happy to hear you enjoyed our recent store event. I'll be sure to let the team know. We hope to see you again soon! Best Wishes Sophie
A great inspiring session
A great, inspiring session which gave me the appetite and some ideas to style our dinner table for our next guests we are entertaining
14 août 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Claire, thank you for taking the time to leave us such a positive review. I'm really glad it gave you some inspiration and ideas to use at home. Happy entertaining! Best Wishes Sophie
Always helpful
Always helpful
Let you look around the store with out bothering you unless you ask for help
14 août 2024
Réponse de Neptune - Farnham
Hello Leon, thank you so much for your kind review. It's always lovely to hear of your positive experiences with us. Best Wishes Sophie
Yet another brilliant experience
Yet another brilliant experience from start to finish. I always have peace of mind dealing with Neptune.
1 août 2024
Réponse de Neptune - Farnham
Hello Dawn, thank you for taking the time to leave us such a positive review. I'm delighted to hear that you always have a great brand experience with us. We look forward to helping you again in the future. Take care Sophie
High quality goods as always
Neptune’s goods are simply beautiful and are of high quality. I’m delighted with my purchases and the staff who served me in Farnham. Thank you
5 août 2024
Réponse de Neptune - Farnham
Hello Sharon, I was so happy to read your recent 5 star review and delighted that you love your purchases along with the great customer service in store. I'll be sure to pass your kind comments onto the team. Best Wishes Sophie
Love everything in store and lovely
Love everything in store and lovely, friendly staff!
24 juillet 2024
Réponse de Neptune - Farnham
Hello Alex, thank you so much for taking the time to leave us a 5 star review. Its great to hear that you had such a positive experience in our store. We look forward to welcoming you again soon! Best Wishes Sophie
Neptune Farnham
The ladies who work at Neptune Farnham are all so warm and helpful, they always make us feel so welcome and make time for a chat .
I visited to purchase a replacement Bowsley plate and bought some candles too .
I am awaiting an online order too , that was so easy .
20 juillet 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Susan, I was so happy to receive your lovely review and delighted to hear how much you enjoy your visits to our store. I will be sure to pass on your kind comments to the team and we look forward to you visiting us again soon! Take care Sophie
Very professional service
Very professional service. The delivery guys were very polite and helpful even at the early hour they arrived! We really like the wine unit too. The colour of the top is much darker than the one in the shop and difficult to match with a new floor and side table. Quality is excellent.
4 juillet 2024
Réponse de Neptune - Farnham
Hello Richard, thank you for taking the time to leave us a great review. I'm very happy to hear you are pleased with the service and quality of the furniture you received. If we can be of any further help then please don't hesitate to get in touch. Best Wishes Sophie
Impressive Neptune store holds cookery event
Went to an excellent cookery demonstration and then to shop in one of the largest and most attractive of the Neptune stores just outside Farnham . I loved the little alcoves and then the huge kitchen dinners plus the well furnished bedrooms. The store even has a collection of outdoor furniture in its own garden. I tried out the recipe Becky demonstrated at home and it was a great success. Thank you Neptune Farnham and Becky. Parking easy just outside store
19 juin 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Elizabeth, thank you so much for leaving us such a lovely review. I'm delighted to hear you enjoyed visiting our store and attending our event with Becky. Please do come and visit us again soon! Best Wishes Sophie
The Farnham store always makes me feel very comfortable and at home.
I love my visits to Neptune Farnham, the ladies are always going above and beyond with excellent customer service. I always look forward to returning and viewing your latest displays. I regularly attend your events, which are always a highlight in my diary.
Their design advice has really transformed my home.
15 juin 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Kim, thank you so much for taking the time to leave us such a fantastic review. We love helping you when you visit us and hearing all about your design ideas and what you've been up to! We look forward to seeing you again soon. Best Wishes Sophie
Landscaping event
We were lucky enough to join Nicola for her excellent talk on landscaping. We took our landscapers with us and they thoroughly enjoyed it. Nicola was fabulous and her knowledge was fantastic. We look forwards to meeting with her and more Neptune home events
7 juin 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Gemma, thank you so much for taking the time to leave us such a lovely review. I'm really glad you enjoyed the recent garden event in our store, I agree Nicola is amazing and I wish you luck with your upcoming garden project! We hope to see you again soon. Best Wishes Sophie
Neptune Farnham
Neptune Farnham - How nice to offer additional events - Garden Design advice. Just perfect to compliant your home. Great advice.
7 juin 2024
Avis spontané
Réponse de Neptune - Farnham
Hello S Cooper, It was great to receive your positive feedback and I'm so happy to hear you enjoyed the event! We hope you visit us again soon. Best Wishes Sophie
As always Neptune never fails in the…
As always Neptune never fails in the way of service & delivery
The staff at the Farnham store are very helpful & attentive
8 mai 2024
Réponse de Neptune - Farnham
Hello Clare, thank you so much for taking the time to leave us such a positive review, the team will be delighted! I will make sure to share your kind words with them and we hope to see you again soon! Best Wishes Sophie
Neptune have been great from initially…
Neptune have been great from initially helping conceptualise the refurbishment of our living area to delivering and installing the finished product.
Kathryn from Neptune, Farnham has been brilliant - so understanding, patient and helpful. We are delighted with our new space.
18 avril 2024
Réponse de Neptune - Farnham
Hello Jane, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear you've had such a great Home Design service with Kathryn, I'll be sure to pass on your kind words to her. We look forward to seeing you in store again soon! Best Wishes Sophie
Recently did the Moodboard course at…
Recently did the Moodboard course at Neptune in Farnham. Booked this because I did the SpringTable Styling course the week before. Both were really enjoyable, informative and fun. Came home full of ideas and enthusiasm. Really hope they do more courses which I will sign up for even tho’ it’s about an hours drive - well worth it
21 mars 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Peta, thank you so much for taking the time to leave us such a lovely review. I'm thrilled to hear you enjoyed our recent store events! We hope to see you again soon. Best Wishes Sophie
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