We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Voir plus
L'entreprise a répondu
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Voir plus
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Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Farnham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
16 Folly Hill, GU9 0BB, Farnham, Surrey, Royaume-Uni
- 01252 713 047
4,8
Excellent
198 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I went to a tablescaping workshop with…
I went to a tablescaping workshop with Lucy. Had an amazing time. Learned a lot and enjoyed looking round the shop after and buying a few things for my table. The staff were so friendly and welcoming. One of my favourite shops to visit.
14 mars 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Joanne, thank you very much for taking the time to leave us such a positive review. I'm so pleased you enjoyed our tablescaping event and browsing our store. We do hope you visit us again soon! Best Wishes Sophie
Réponse de Neptune - Farnham
Hello Deana. thank you so much for taking the time to leave us a 5 star review, we really appreciate it and glad we could help you. Hope to see you in store again soon. Best Wishes Sophie
We received great service and support…
We received great service and support from the team in Farnham and in particular Ilyeash. We could not be happier and would rate Neptune after sales as first class. Thank you!
20 janvier 2024
Avis spontané
Réponse de Neptune - Farnham
Hello Phil, thank you very much for taking the time to leave us such a great review. I'm so delighted to hear about your experience and really happy we could help you. Best Wishes Sophie
Lifetime Guarantee
I've had my wonderful kitchen for four years and still love it as much as day one. A couple of cupboards had lost alignment so I contacted Neptune and within no time at all they sent someone out to sort my snagging issues. These were done quickly and efficiently, very happy with the outcome. 😊
30 novembre 2023
Réponse de Neptune - Farnham
Hello Cathy, thank you so much for taking the time to leave us such a great review. I'm really happy to hear you had such a positive after care experience with us & great that you are still enjoying your lovely Neptune kitchen! Best Wishes Sophie
Lounge Makeover.
We recently had a makeover in our lounge. It wasn't huge but Danica has transformed our room into a beautiful, relaxing place to sit and enjoy. She listened carefully to what we wanted and we got exactly what we asked for. She was so professional and gave me her opinion when I asked for it and was so knowledgable about every item I asked about! It was a pleasure to work with her and I would definitely recommend her and the Neptune team wholeheartedly.
12 octobre 2023
Avis spontané
Réponse de Neptune - Farnham
Hello Debbie, thank you so much for taking the time to leave us such an amazing review. I'm thrilled to hear that you are so pleased with our design service & I totally agree Danica is a fantastic designer! I will be sure to pass on your kind comments to her. I do hope you continue to enjoy your lovely new living room & we look forward to seeing you in store again soon! Best Wishes Sophie
Have always loved Neptune but recently…
Have always loved Neptune but recently I feel they have gone downhill. Not the products but the customer experience, in store and with the design team.
20 novembre 2023
Réponse de Neptune - Farnham
Hello Miss Yorke, thank you for taking the time to leave us a review as we always welcome feedback. If there is anything further you would like to discuss or I can help with anything then please do get in touch with me at the Farnham store.
Best Wishes Sophie
Réponse de Neptune - Farnham
Hello Helen, thank you so much for taking the time to leave us such a positive review. I'm so happy to hear you had a great experience with us & we hope to see you again soon! Kind Regards Sophie
I was struggling with making decisions…
I was struggling with making decisions for my living room until I met Kathryn from Neptune Farnham. She was amazing and really helped me with the design process; choosing the right colours, textures and finishes to create a space that felt practical and beautiful. I will definitely be using Kathryn to help with future projects in our home.
27 octobre 2023
Avis spontané
Réponse de Neptune - Farnham
Hello Julie, what a delight to read your review! Thank you so much for your kind comments...I totally agree, Kathryn is a fabulous designer & I'm so glad she was able to help you with your project. We look forward to seeing you again soon. Best Wishes Sophie
Professional service from start to…
Professional service from start to finish and high quality furniture and accessories for your home.
10 novembre 2023
Réponse de Neptune - Farnham
Hello Jacqueline, thank you so much for taking the time to leave us a great review. I'm so pleased you had such a positive experience with us. We look forward to seeing you again soon! Best Wishes Sophie
Quick and careful delivery as always
12 octobre 2023
Réponse de Neptune - Farnham
Hello Glyn, thank you so much for taking the time to leave us a 5 star review. I'm delighted to hear your delivery & experience went well. We hope to see you again soon! Kind Regards Sophie
Communications were excellent
Communications were excellent, delivery easy and straightforward. Product arrived as described, thank you.
3 octobre 2023
Réponse de Neptune - Farnham
Hello Bernadette, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear that you had a great experience with your recent purchase. We hope to see you again soon! Kind Regards Sophie
Timings
I have to say that although we waited patiently for our furniture and accessories. It was a very long wait.
You sent a voucher for £50 before the furniture arrive, so I didn't know what I would need till everything in place. The voucher had by then expired.
25 septembre 2023
Réponse de Neptune - Farnham
Hello Gill. thank you so much for taking the time to leave us a review. I'm sorry to hear there was a delay to your order, thank you for your patience with this. If you are able to contact me directly via email at sophie.cartell-rochford@neptune.com or through the Farnham store on; 01252 713047 I can then look into the voucher expiry issue for you. I look forward to hearing from you. Kind Regards Sophie
From start to finish the whole experience with Neptune Farnham was great
We ordered three bedsteads & headboards from the Farnham branch. They were helpful with choosing the fabrics and Catrina kept us updated when there was a delay with delivery. All assembled by the courteous delivery guys and we are very pleased with the beds.
I would feel very confident in ordering from Neptune again.
20 septembre 2023
Réponse de Neptune - Farnham
Hello Lynn, thank you so much for taking the time to leave us such a great review. I'm so happy to hear you are pleased with your lovely new beds & thank you for your patience & understanding with the delay to your order. We hope to see you again soon! Kind Regards Sophie
My side table was delivered on time by…
My side table was delivered on time by two very helpful, polite employees and looks perfect in my sitting room.
13 septembre 2023
Réponse de Neptune - Farnham
Dear Lynn, Thank you for taking the time to leave a lovely review. I am delighted to hear you table looks perfect in your sitting room. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Over the moon with our utility and boot room!
We are so pleased with our new Utility/Boot Room designed by the wonderfully talented Gill from Neptune, Farnham. Gill helped us every step of the way with the design process; choosing the right colours, textures and finishes to create a space that felt practical and beautiful. Every step of the process was seamless, from concept through to the final home visit to ensure we were happy with the completed space. We’ll definitely be using Gill and her team to help with future projects in our home.
30 mai 2023
Avis spontané
Réponse de Neptune - Farnham
Hello Elle, thank you so much for taking the time to leave us such a fantastic review. I'm thrilled to hear how happy you are with Gill & your beautiful new Utility/Bootroom.....I've seen the pictures and it looks stunning! We look forward to seeing you in store again soon. Take care Sophie
Farnham shop assistant saved the day!
I was given wrong advice via customer support email. I called the Farnham shop to verify and was given the correct advice. The lady was so helpful and managed to order the extra marble tiles I needed to arrive the next day. She went the extra mile and that’s really appreciated. I’ll definitely be shopping at Neptune again! We plan to get a bed and some paint for our next project.
31 juillet 2023
Réponse de Neptune - Farnham
Hi Claire
Thank you so much for the lovely review, I will pass this onto the Farnham store.
Kind regards
Michael
Friendly staff
Really friendly staff. Went in with my young daughter and the staff member spoke to her too as she was serving me and recommended a place to go over the school holidays. Little touches like that make for a pleasant visit. Along with all the lovely items to buy too, obviously!
25 juillet 2023
Réponse de Neptune - Farnham
Dear Miranda, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
Neptune are a pleasure to deal with
Neptune are a pleasure to deal with, easy ordering, timescale for delivery met, and for the painted stool I ordered the delivery came with a matchpot of touch up paint in the same colour - unadvertised but very thoughtful. Beautifully made products.
20 juin 2023
Réponse de Neptune - Farnham
Hello, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear you are very happy with your lovely new stool! We hope to see you again soon. Best Wishes Sophie
Tranquil bedroom
I’ve always enjoyed creating our home interiors but when it came to updating our bedroom I turned to Neptune colour and design consultation to get it just right. It was a really enjoyable experience meeting Kathryn one of the designers at the Farnham store to discuss colours, furniture and fabrics. She really helped create a tranquil space by understanding my requirements and putting together ideas that worked wonderfully. I’m so pleased with the end result and highly recommend this service.
19 juin 2023
Avis spontané
Réponse de Neptune - Farnham
Hello Fiona, thank you so much for taking the time to leave us such a fantastic review. I'm thrilled to hear that you had such a positive experience with our design service & you enjoyed working with Kathryn. We look forward to seeing you in store again soon! Best Wishes Sophie
The staff are very knowledgeable and…
The staff are very knowledgeable and the store is beautiful. It is more of a lifestyle experience than a shopping experience which I love. I want to live here!!
1 mai 2023
Réponse de Neptune - Farnham
Hello Melanie, thank you so much for taking the time to leave us such a positive review. I'm really pleased to hear you had such a great experience with us and we look forward to seeing you again soon! Kind Regards Sophie
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