Neptune - Weybridge Avis 

141
TrustScore 5 sur 5

4,8

10A Church Street, KT13 8DX Weybridge, Surrey, GB


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Noté 5 sur 5 étoiles

I called the weybridge store after an issue with an online order saying it wouldn't be delivered until September (it's July). Sophie was so helpful. She cancelled my order for me, found the item I nee... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Josh helped me locate spare handles for an x-display Neptune Kitchen I’ve purchased from another store. That store couldn’t help, nor could head office, the outlet store (where I had purchased supplem... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Delighted with my recently installed blinds! Fiona & the team from Neptune were so friendly & helpful & responded quickly to any questions. The lead time for the measuring company was pretty long I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Its been a wonderful experience working with Fiona, a designer from the Weybridge store. From our first meeting right through to delivery and beyond, she has been so supportive and patient, even thoug... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Weybridge

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • 10A Church Street, KT13 8DX, Weybridge, Surrey, Royaume-Uni

  • 01932 901 234

4,8

Excellent

TrustScore 5 sur 5

141 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(141)

2 287 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I was visiting Weybridge and happened…

I was visiting Weybridge and happened to go into the Neptune store on the High Street. Every assistant in the shop was friendly, smiling, helpful and efficient. I was not purchasing expensive, items but the assistance I received was as good as I think it would’ve been had I been purchasing a very expensive item.

22 novembre 2025
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Réponse de Neptune - Weybridge

Hi, thank you very much for taking the time to leave a review after your visit, it is much appreciated. I'll happily pass on your comments to the team, thanks again Chris.

Noté 5 sur 5 étoiles

Great service …

Great service and help coordinating items and footstool for a lounge revamp

21 novembre 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi, thank you so much for your review and kind words, we hope to see you again soon. Best Regards, Chris.

Noté 5 sur 5 étoiles

Profesdional delivery by Sean and Moses

The delivery by Sean and Moses was first class. Polite, efficient and clearly a good driver to be able to back into my tight driveway:-)

31 octobre 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Dan, thank you for the review.
We'll be sure to pass on your message to the driver team.
Have a lovely weekend :)

Noté 5 sur 5 étoiles

Lovely helpful and professional staff.

18 octobre 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Samantha,
Thank you for taking the time to leave a review, it will give me great pleasure to pass on your comments to the team. Best regards, Chris

Noté 5 sur 5 étoiles

Mood board workshop

Great fun with Fiona creating a mood board in very relaxed environment . Lots of useful tips and suggestions and plenty of materials to work with. Also enjoyed the company of the rest of the group.

18 octobre 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Carol, thank you for your review, I'm glad you enjoyed the workshop. I'll pass on your comments to Fiona and we hope to see you again soon. Best Regards, Chris

Noté 5 sur 5 étoiles

Beautiful kitchen, outstanding team at Neptune Weybridge

We had such a great experience with Neptune Weybridge and honestly could not recommend them more. From our very first meeting we knew we were in safe hands.

Paul, the store Director at Weybridge, designed our kitchen and was brilliant from start to finish. He really took the time to get to know how we live as a family, and the result is a kitchen that not only looks beautiful but also works perfectly for everyday life.

Natalie, one of the designers, was equally fantastic. She has a brilliant eye for detail and helped us refine all the little choices, from colours and finishes to the small touches that make the whole space feel special.

The craftsmanship of Neptune’s products is second to none, but it was the people at Weybridge who made the experience so enjoyable. A special mention too for the installation and painting team. They were meticulous, tidy, and genuinely lovely to have around.

Our new kitchen has quickly become the heart of our home and we are absolutely thrilled with it. If you are thinking about Neptune, definitely go to Weybridge and ask for Paul and Natalie. You will be in the best hands.

4 août 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Jacqueline,
We're so happy to hear that you had such a wonderful experience with our team. It's great to know that the kitchen design met your family's needs and that you appreciated the team's attention to detail. We certainly appreciate your kind words about the installation team and are so glad you love your new kitchen! Hope to see you again soon, Paul and Natalie :)

Noté 5 sur 5 étoiles

Very helpful staff

Very helpful staff

6 août 2025
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Réponse de Neptune - Weybridge

Hi Christine, thank you our review! We hope to see you again soon, the Weybridge team.

Noté 1 sur 5 étoiles

I bought an outdoor table from Neptune…

I bought an outdoor table from Neptune that has disintegrated to the point where it is dangerous and unusable in no time at all. Their custom service offered no help and failed to take ownership. This reflects on the quality that you can expect from Neptune. Luckily it wasn't a more significant purchase like a kitchen. I will never buy anything from them again.

29 mai 2025
Avis spontané
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Réponse de Neptune - Weybridge

Dear TS, you have reviewed the Weybridge Store, but as Manager I have not been advised of any issues with a table - would you please phone the store on 01932 901234 so that we can discuss further please and see what can be done to help? Many thanks, and we look forward to speaking with you soon. Best Regards, Chris & Paul, Store Managers.

Noté 5 sur 5 étoiles

Great customer experience

I have always loved Neptune and having recently moved house to Weybridge I was very happy to find a store on the high street. I have been in the store a number of times already and staff have always been super helpful in offering opinions and options for items in my new home. Most recently though I went in looking for a dining table and got some great advice in store and ended up purchasing the Stratford elipitical table, something that we wouldn’t have thought of unless we had been in store. Thanks again for your help!

6 juillet 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Lucy, thank you for a lovely review! We do try to offer good old fashioned customer service and I'm glad we could help you out. I'll happily pass on your comments to the team, we look forward to seeing you again soon. Best regards, Chris

Noté 5 sur 5 étoiles

Kitchen Remodel

First class service throughout in the process of choosing and installing a new kitchen. Big purchases like these can be daunting, but Chris and his team gave us confidence from start to finish that we had made the right choices.

29 mai 2025
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Réponse de Neptune - Weybridge

HI Geoff, thank you for your review and kind words. It was a pleasure to work with you on your kitchen and it looks fab too! We hope to see you again in store soon, thank you and best wishes, Chris

Noté 5 sur 5 étoiles

Great Delivery team

Josh, Alfi and the rest of the delivery team were great. Put everything just where we wanted and helped move some items to make room.

22 mai 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Kevin, thank you so much for your review, it will give me great pleasure to pass on your comments. We hope to see you again soon, Chris.

Noté 5 sur 5 étoiles

The whole team at Neptune Weybridge are…

The whole team at Neptune Weybridge are truly amazing!
From the fabulous owners and design team, to the incredible guys who fitted the kitchen and did the signature paint Finnish!
They were all so professional, kind and understanding. They went above and beyond to create our dream kitchen. Nothing was too much trouble and when there were problems created by our builders, they found a way to make it all ok! Always on hand and always smiling!
It looks better than we could have imagined!
We are so grateful and would recommend them all, wholeheartedly!
We can’t thank you enough!
Thank you!

17 mars 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Jane, thank you for your lovely review and for being a fabulous client! Please send us in some pictures of the finished kitchen, we hope to see you again soon. All the best, Chris and Paul.

Noté 5 sur 5 étoiles

Lounge redesign

Seeing Neptune’s lovely lounge furniture in the showroom is one thing, incorporating it into your smaller less well proportioned home space quite another! I found using Neptune Weybridge’s interior design service invaluable in redesigning to make best use of our awkward shaped lounge. Fiona, their designer, was so helpful in exploring and drawing up the options to ensure the room was well balanced and the colours, sizes and positioning of all elements worked. We now have a comfortable homely room that we love to use.

9 décembre 2024
Avis spontané
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Réponse de Neptune - Weybridge

Hi Diana, thank you for you review, kind words and sending in some photographs, the room looks lovely. Thanks again and we look forward to seeing you in store soon. Best Regards, Chris

Noté 5 sur 5 étoiles

10/10 every time! Having visited the Neptune in Weybridge…

Having visited the Neptune in Weybridge on so many occasion's, I can honestly say it has always been a pleasure. My home is enhanced with many lovely items purchased in store. The team are always on hand for advice yet allow the customer to just browse without awkwardness. They have the balance just right! Each visit leaves me uplifted and inspired by the ambiance created so beautifully. I love to visit Neptune when they invite artisans, neighbouring stores and a Local Chef to cook seasonal goodies. Great food on offer whilst I browse!! Heavenly!!

29 mars 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Diyanne, Thank you so much for your review and kind words, which I'll pass onto the team, not forgetting George the chef! Best regards, Chris

Noté 5 sur 5 étoiles

Always a pleasure to deal with these…

Always a pleasure to deal with these guys! I like the fact the you receive more of a personal service.

Having a member of staff personally drive out and put your furniture together, is a nice touch!

Chris and his team are personable, friendly and very helpful in finding solutions.

8 mai 2025
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Réponse de Neptune - Weybridge

Hi Millie, thank you for taking the time to leave us a lovely review, we hope to see you again soon, best regards, Chris

Noté 5 sur 5 étoiles

Outstanding Weybridge Neptune Team

From the initial consultation with Paul to installation of our dream kitchen & utility room our experience was outstanding.
Paul showed extreme patience and understanding of our requirements both in terms of practicality and aesthetics and was mindful of our budgetary requirements, especially as we undertook major building renovation for the project and Paul's coordination with other suppliers and trades was invaluable.
The Neptune products are of high quality and their fitting by Darren and Jake was undertaken with great care and craftsmanship.
Additionally Natalie the interior design consultant at Neptune Weybridge was incredibly helpful with her advice for colours and integrating our existing furniture and pieces.
I would not hesitate to recommend the Weybridge Neptune team.

6 mai 2025
Avis spontané
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Réponse de Neptune - Weybridge

We are thrilled to hear about your positive experience with our team. It's wonderful to know that Paul's patience and understanding, along with his ability to coordinate with other suppliers, made your kitchen renovation process smooth and successful. We are also delighted that you were impressed with the quality of our products and the craftsmanship of Darren and Jake during the installation.

It sounds like Natalie's expertise in interior design was invaluable in helping you achieve your vision for the kitchen and utility room. We are proud of our team's commitment to providing exceptional customer service and creating beautiful, functional spaces. Thank you for sharing your positive feedback and we look forward to welcoming you in store again soon. Best Regards, Chris

Noté 5 sur 5 étoiles

genuine design experts combined with attentive service

The Weybridge Neptune team are such a pleasure to work with. The staff seem to have a focus on real old school service - you'll find yourself having inspirational conversations with genuine design experts. They have become a go to for us for their advice and guidance, as well as for their willingness to flex their beautiful creative ideas to fit our brief. Couldn't recommend them highly enough!

3 mai 2025
Avis spontané
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Réponse de Neptune - Weybridge

Dom & Sara, thank you so much for taking the time to leave a kind review for the store and our lovely staff. We hope to see you again soon, thanks again Chris.

Noté 5 sur 5 étoiles

New utility room

I had a new utility room designed and fitted by Nicole at Neptune, Weybridge. The whole process was quick and easy. Nicole guided me very well at the start of the process and Darren and Stuart did an excellent job of fitting and painting the units. The quality of the finish is excellent.

1 avril 2025
Avis spontané
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Réponse de Neptune - Weybridge

Thank you for taking the time to share your positive experience. We're thrilled to hear that you were pleased with your utility room. We appreciate your feedback and are glad you enjoyed the process, I will of course pass on your comments. Best regards, Chris

Noté 5 sur 5 étoiles

Professional service and outstanding customer care.

Professional service and outstanding customer care received from Fiona, Josh, and Natalie. Weybridge neptune is definitely my favourite branch, and that is not only due to the products available and craftsmanship but the staff make you feel very special. They are engaging and interested in you as a customer .

30 mars 2025
Avis spontané
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Réponse de Neptune - Weybridge

Hi Gill, thank you so much for taking the time to leave us a review, I will take pleasure in passing on your kind words to the team. We hope to see you again soon, Chris.

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