Neptune - Wimbledon Avis 

116
TrustScore 5 sur 5

4,8

168-178 The Broadway, SW19 1RX Wimbledon, Surrey, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Wimbledon

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • 168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, Royaume-Uni

  • 020 3362 8240

4,8

Excellent

TrustScore 5 sur 5

116 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(116)

2 177 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very helpful staff at Neptune…

Very helpful staff at Neptune Wimbledon. Great showroom with plenty of furniture on display .
Table delivered quickly and assembled by Neptune delivery team .

30 avril 2024
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Réponse de Neptune - Wimbledon

Thank you very much for your positive feedback. It is greatly appreciated. We look forward to hosting you again in store soon.

Noté 5 sur 5 étoiles

The best customer service i’ve ever received

The best customer service i’ve ever received from Mavis & the team at Wimbledon. With a small budget and no added pressure, Mavis has been utterly amazing, discussing my ideas with me on the phone and spending a whole morning with me at the beautiful wimbledon store working through how we can improve my little house with some high quality neptune accessories. The team at wimbledon were so welcoming and I highly recommend using them from buying a candle to a kitchen!

25 mai 2024
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Isabelle, Thank you very much indeed for taking the time to feed this back. We're delighted that you had such a positive experience, and your feedback means a great deal to us.
We look forward to seeing you again in store. Simon

Noté 5 sur 5 étoiles

Christian and Bart

I want to say a massive thank you to Christian and Bart who painted our kitchen. We had a few issues with the painting that was done before by others, Christian and Bart came in, spotted the problem straight away and fixed it with no stress. Very professional, polite and knowledgeable. We are so happy with our kitchen and the service they provided. Would highly recommend.

24 janvier 2024
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Emma, thank you ever so much for your positive feedback. It means a great deal. We look forward to seeing you again soon. Kind regards, Simon

Noté 5 sur 5 étoiles

Phenomenal Customer Service!!

The team at this store, and Debbie in particular, really have gone above and beyond in terms of customer service this Christmas. I was looking for some Christmas decorations, that were sold out online but we’re available at the Wimbledon store, for an event between Xmas and New Year. Debbie was just so helpful & definitely went above my expectations of what a physical store can do in order to get these to me in time for my event.
The team have also been super helpful in helping me to purchase some other items in the post Christmas sale.
I’m looking forward to being able to go to the store in person & thanking them in person!
Thank you!!

27 décembre 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Victoria,
Thank you very much indeed for taking the time to write us this lovely feedback. We're very happy that you had such a positive experience with us, and we look forward to seeing you in store again soon. Simon

Noté 5 sur 5 étoiles

Very helpful staff.

Very helpful staff.
Patient and knowledgeable.

15 décembre 2023
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Réponse de Neptune - Wimbledon

Dear Sinead, thank you very much for your positive feedback. It means a great deal to us. We're delighted that you had a good experience, and we look forward to welcoming you into the showroom again soon. Best regards, Simon

Noté 5 sur 5 étoiles

All our dealings with Neptune been…

All our dealings with Neptune have been excellent including the delivery where the guys were super helpful. Really superb range of furniture and all very high quality. Throughly recommend

30 novembre 2023
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Réponse de Neptune - Wimbledon

Hello Mr Bonas, thank you for taking the time to leave your review, we are so grateful for your feedback. We're happy to hear that your delivery was such a positive experience and hope you are loving your purchases. Warmest regards, Amy F

Noté 5 sur 5 étoiles

My first time of visiting Neptune and…

My first time of visiting Neptune and wow what a lovely shop. Everything so beautifully arranged it made you want to buy all. This visit I kept the purchases to Christmas, but I have already been online making note of other items that will be an asset to my decor.The staff, especially Charlotte were lovely, helpful and very friendly. My visit coincided with the cookery demo and tasting by Becky Macdonald which was fabulous.

15 novembre 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Melanie, thank you very much indeed for your lovely feedback. We're delighted that you had such a positive experience, and we look forward to hosting you again in store soon. Simon

Noté 5 sur 5 étoiles

Christmas…

We bought a beautiful faux Christmas tree - promptly delivered and exceptional quality!

9 novembre 2023
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Réponse de Neptune - Wimbledon

Hi RR, Thank you very much for your positive feedback. It really means a great deal to us. We're delighted you were happy with your experience with us. Merry Christmas! Simon

Noté 5 sur 5 étoiles

Excellent delivery ppl and more

Excellent delivery ppl
Excellent help in store to order
And special advice from Mavis ( Wimbledon

6 octobre 2023
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Réponse de Neptune - Wimbledon

Dear Maria, Thank you very much for your positive review. It means a lot to us, and we're delighted that you had a positive experience with us. We look forward to hosting you again in store soon. Simon

Noté 5 sur 5 étoiles
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Réponse de Neptune - Wimbledon

Dear Barbara, Thank you very much indeed for taking the time to leave us a review. This really means a lot to us, and we're delighted that you had a positive experience. We look forward to hosting you again instore soon. Simon

Noté 5 sur 5 étoiles

Sorrel

Sorrel turned around our scheme and budget from initial meeting in 24 hours - brilliant service.
Philip Alleston

15 juillet 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Hi Philip, thank you ever so much for the lovely feedback. We're delighted that you were pleased with Sorrel's help, and look forward to seeing you again instore soon. Wimbledon team

Noté 5 sur 5 étoiles

Charlotte was such a breath of fresh…

Charlotte was such a breath of fresh air. So helpful and pleasant it made my day! Thanks!

26 juillet 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Hi Olivia, Thank you so much for your delightful feedback. It makes a big difference to us. We're very happy that you had such a positive experience here in Wimbledon, and with our fabulous Charlotte. We look forward to hosting you again soon. Simon

Noté 5 sur 5 étoiles

Wonderful products

Wonderful products. Excellent costumer service.

19 juin 2023
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Réponse de Neptune - Wimbledon

Hi Laurie,
Thank you very much indeed for your positive feedback. We're delighted that you had a good experience and love your products. We look forward to hosting you instore again soon. Simon and the Wimbledon team.

Noté 5 sur 5 étoiles

Excellent service all round and also…

Excellent service all round and also excellent quality products.

30 mai 2023
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Réponse de Neptune - Wimbledon

Dear Hugo, Thank you very much indeed for your positive feedback. It means a lot to us. We're delighted that you had a good experience here in Wimbledon, and we look forward to hosting you again soon. Simon

Noté 5 sur 5 étoiles

Absolutely amazing experience

Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designing and fitting our dream kitchen. We felt all our requirements were listened to and our kitchen is beautiful. Special shout out to Lucy from Wimbledon who designed our kitchen as well as Malcolm and Dan who fitted it. We couldn’t be happier with final result! Thank you so much to all the team! Susannah & Jack

25 mai 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Hi Susannah and Jack, Thank you ever so much for your lovely feedback, it's massively appreciated. We here at Wimbledon are all delighted that you have had such a positive experience, and that you love your new kitchen! We wish you many years of enjoyment in your kitchen, and we look forward to hosting you in store again sometime soon.
Best regards, Simon and the Wimbledon team.

Noté 5 sur 5 étoiles

Had such a lovely time talking to Lexi

Had such a lovely time talking to Lexi, who was so kind and helpful. Really put a smile on my face. Thanks!

12 mai 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Hi Alison, Thank you so much for your positive feedback. We're delighted that you had a good experience with us, and with the fabulous Lexi. We look forward to hosting you again in store soon. Simon

Noté 5 sur 5 étoiles

Outstanding service from beginning to end

Hugely impressed by the service received from Neptune Wimbledon. We've just had a fabulous utility/ boot room designed and installed and it's been an incredibly smooth process from beginning to end. Our designer Lucy is not only very talented but also incredibly patient, making countless changes to our designs as our needs evolved, and the end result is stunning. She really listened to and understood our brief making it not only a very practical space, but also beautiful and calming. The fitting/installation, led by Malcolm, was a very stress-free process and his attention to detail was incredible, ensuring that everything was completed to perfection... picking-up on things that I didn't even notice and ensuring they were rectified immediately (for example a laundry basket had a small imperfection and he ensured it was swapped out for a new one immediately). Gordon, the installation project manager came to site on a number of occasions and also picked-up on anything that he felt was not 110% perfect and ensured it was fixed. Having had experiences with other high-end kitchen companies, I can honestly say that Neptune has beaten them hands down on all fronts and the customer service has been second to none. A huge thank you to the team for such a wonderful and refreshing experience.

9 mai 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Alex, Thank you so much for your wonderful feedback (which I have shared with all mentioned parties). We're over the moon that you're so happy with the utility, and also the service, and we look forward to hosting you again soon. Simon

Noté 5 sur 5 étoiles

Excellent service

The service we received from the Wimbledon Neptune store - both when we visited in person and when we placed the order by telephone - was exceptional. We would not hesitate to recommend Neptune Wimbledon.

4 mai 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Charlotte, thank you ever so much for your positive review, we really appreciate it. We're delighted that you had a good experience with us, and look forward to hosting you back in our store again soon. Simon

Noté 5 sur 5 étoiles

Beautiful furniture delivered and put…

Beautiful furniture delivered and put together by knowledgable and friendly guys

18 avril 2023
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Réponse de Neptune - Wimbledon

Hi Geraldine, Thank you so much for your positive feedback. We're delighted that you had a great experience at every stage, and look forward to welcoming you back to the store soon. Simon

Noté 5 sur 5 étoiles

Brilliant kitchen design service

We had an excellent experience with Neptune Wimbledon designing and installing our kitchen. From our initial consultation through to realisation, Lucy was there every step of the way to keep things on track. She was able to take our long list of wishes and conjure up a fantastic design. She went above and beyond our expectations and has such good taste and ideas it made the whole process a pleasure and we really didn't need to change anything she suggested. Malcolm and Dan the kitchen fitters were absolutely marvellous too. We would definitely recommend Neptune Wimbledon.

10 avril 2023
Avis spontané
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Réponse de Neptune - Wimbledon

Dear Caitlin, thank you ever so much for your positive feedback. This means a great deal. I'm delighted that you had a great experience with us, our fantastic designer Lucy, and our brilliant fitters. And also that you love your new kitchen! Best, Simon

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