Neptune make great quality furniture and they employ top quality people. Once again we were helped by Debbie at their Wimbledon store and, once again, she was incredibly helpful. It’s such a pleasure... Voir plus
Établissement
Changer d'établissement168-178 The Broadway, SW19 1RX Wimbledon, Surrey, GB
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Lisez les avis des autres
Absolutely amazing experience from start to finish. Our requirements were very unique, refurbishing our old Neptune kitchen as well as adding new units too! Went above and beyond expectations designin... Voir plus
L'entreprise a répondu
What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what... Voir plus
L'entreprise a répondu
Very helpful staff in shop who put up with our many visits to help decide on the piece of furniture we chose, Delivery was effecient,the team arrived within the times they said,respected our newly de... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Wimbledon
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
168-178 The Broadway, SW19 1RX, Wimbledon, Surrey, Royaume-Uni
- 020 3362 8240
4,8
Excellent
116 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great Experience!
A hugely enjoyable experience thanks to the expert care of Gianni whose knowledge, recommendations and taste where spot on. Highly recommend!
3 avril 2023
Avis spontané
Réponse de Neptune - Wimbledon
Thank you ever so much for your positive feedback. We're delighted that you had a good experience with us here (and with the marvellous Gianni) and we look forward to seeing you in store again soon. Simon
A massive thanks to Gianni
A massive thanks to Gianni! He gave great advice and was so reassuring. I was nervous about picking paint colours for my new home and Amazingly Gianni was able to make the whole process enjoyable.
18 mars 2023
Avis spontané
Réponse de Neptune - Wimbledon
Dear Mr. Millard, thank you so much for your positive review. We're delighted that you had such a positive experience here in Wimbledon with the marvellous Gianni. I hope you love your new paint colours, and we look forward to hosting you again instore soon. Best, Simon
Really great talk abou colors
Really great talk abou colors. i enjoyed it very much and also I found it very useful and interesting
14 mars 2023
Avis spontané
Réponse de Neptune - Wimbledon
Dear Gloria, thank you so much for your positive feedback. We're delighted you had an enjoyable and useful time here at our event, and look forward to hosting you again soon. Simon
Gianni a Real Star
What a star you have with Gianni ,despite not spending thousands in your store -Yet - Gianni gives every customer his full attention and enthusiasm.Goes that extra mile & gives his fullest attention to every detail of your purchase. What an Oasis of Peace and quiet time in a frenetic London suberb !
3 mars 2023
Avis spontané
Réponse de Neptune - Wimbledon
Dear John, thank you very much for your positive feedback. It means a great deal to us, and Gianni. We're delighted you had such a positive experience, and look forward to hosting you again in-store soon. Simon
Fantastic aftercare for a beautiful kitchen.
I bought a kitchen from Neptune Wimbledon a year ago. Designed and fitted to perfection. I am so happy. What is more amazing is the aftercare. Under the guidance of Richard Wilkins, the HQ Customer Service team technician Luke Howard came and fixed, adjusted any details that I had asked for. Not only do you buy a wonderful kitchen from Neptune but the aftercare and professionalism is really incredible. Thank you Richard, Thank you Luke. I would recommend Neptune to everyone who would like to make their house a beautiful home knowing that their service is incredible.
21 février 2023
Avis spontané
Réponse de Neptune - Wimbledon
Hi Esther, thank you so much for your positive review and feedback. We're delighted that you feel this way, as it is what we always aim for. We look forward to hosting you in store again soon. Kind regards, Simon
Great shop and great costumer service!
11 février 2023
Réponse de Neptune - Wimbledon
Dear Luis,
Thank you ever so much for your positive review. We're delighted that you have had a good experience with us. We look forward to hosting you in our showroom again soon. Simon
Fast and efficient delivery.
22 février 2023
Réponse de Neptune - Wimbledon
Dear Peter,
Thank you ever so much for your positive review. We're delighted that you have had a good experience with us. We look forward to hosting you in our showroom again soon. Simon
Excellent veggie food demo in the shop
Beautifully furnished store full of gorgeous furniture. I came for a cookery presentation which was such a good idea and very well presented and enjoyed by all.
Thanks,
Lynn
17 février 2023
Avis spontané
Réponse de Neptune - Wimbledon
Hi Lynn, Thank you so much for your positive feedback. We're delighted that you had a great experience here with us and with Becky. We look forward to hosting you again soon. Simon
Incredible staff experience!!
We visited the Wimbledon store today looking for a specific product. Gianni who helped us was incredible!! He was knowledgeable, friendly, answered all our queries and ordered products for delivery. Also neatly packaged goods for us that we purchase in store and gave great advice. It was such great customer service that we felt compelled to leave a review for Gianni! Extremely satisfied customers!
22 janvier 2023
Avis spontané
Réponse de Neptune - Wimbledon
Dear Liezl, Thank you so much for your positive feedback. We're absolutely delighted that you had such a positive experience, and look forward to hosting you again soon.
Best regards, Simon and team
We are very happy with our kitchen
We are very happy with our kitchen. We had a good experience with the Wimbledon branch. There were a few hiccups which took some time to resolve but we got there in the end.
1 décembre 2022
Réponse de Neptune - Wimbledon
Dear Lucy, thank you ever so much for your feedback. We are delighted that you're happy with your kitchen, and that you had a good experience with us in Wimbledon. We look forward to hosting you again soon.
Warm regards,
Simon and team
Very happy. Came when expected
Came when expected. Great quality. The guys who delivered and talked us through the dining table were brilliant. Great care and attention to detail.
15 décembre 2022
Réponse de Neptune - Wimbledon
Hi Gemma, we're delighted that you had a positive experience. Thank you so much for taking the time to feed this back. We hope that you love your table, and we look forward to welcoming you back in store. Simon
What an amazing first impression
What an amazing first impression. I visited the Wimbledon showroom and it was such an amazing place for inspiration, Gianni was extremely helpful and was able to relate with me when I spoke about what colours and style I was going for. I would most definitely recommend asking for Gianni!
16 décembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Hi Suzanne,
Thank you ever so much for your positive feedback. It means a great deal to us. We're delighted that you had a good time with us and Gianni, and look forward to hosting you again here soon. Simon
Lovely interior design shop.
Lovely interior design shop.
The customer service is amazing, the staff are friendly,polite and make you feel very welcome.
11 décembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Hi Billy,
Thank you very much indeed for your feedback and review. We're delighted you had a good experience with us, and we look forward to welcoming you back in store soon. Simon
My partner and I had such a lovely time…
My partner and I had such a lovely time in the shop. We were being very indecisive and Gianni was so patient and helpful without being pushy at all. Very refreshing. Thanks!
26 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Hi Emily, thank you so much for your lovely feedback. We're delighted that you have had such positive experiences. We look forward to seeing you again in store. Jen
Sumptuous experience all round
Sumptuous experience all round. The shop is beautiful, and the staff there were all really kind and knowledgeable. I even got a cup of tea!
Happy to recommend.
24 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Dear Sophie, thank you very much for your review. We're delighted that you had such a positive experience, and look forward to welcoming you back again soon. Simon
I could spend all day here
I could spend all day here! I regularly come for inspiration, and for a chat with the helpful staff.
29 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Dear Lena, Thank you very much for your positive feedback. We're delighted that you have such positive experiences, and look forward to welcoming you back soon. Simon
So welcoming!
Came by with a few friends, and was made to feel so welcome. Only came in for a candle, but ended up leaving with a lot more! Lovely staff and store. Thanks!
17 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Dear Steph, thank you so much for your lovely feedback. We're delighted that you had a great time here in Wimbledon, and we look forward to seeing you again soon. Simon
Just a lovely experience
Just a lovely experience. Mavis was extremely knowledgeable and helpful. My new favourite shop!
12 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Dear Emilia, thank you so much for your lovely feedback. We're delighted that you had such a positive experience with us and look forward to hosting you again. Simon
Staff there were so helpful and nice
Staff there were so helpful and nice. Being able to sit down with a freshly made coffee they offered really made my day! Will definitely be coming back.
4 novembre 2022
Avis spontané
Réponse de Neptune - Wimbledon
Hi Jessica, thank you so much for your kind and positive response. We're delighted that you had a lovely time with us, and look forward to hosting you again. Simon
High quality
As always, great furniture. Neptune quickly resolved one of the issues we had and proving to be very flexible with deliveries.
15 septembre 2022
Réponse de Neptune - Wimbledon
Dear Chris, thank you very much for your positive feedback. We aim to always provide the best we can. We hope that you're thoroughly enjoying your furniture, and look forward to seeing you again.
Simon
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