Some weeks ago my 85 year old lady friends car was dropped at this garage after suspension failure. Some 3 weeks later she went to collect car after being told the cost was £650 pounds for two front s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company blatantly attempt to extortion and deceive customers. Our car went in for a glow plug change (£38 from Merecedes-Benz, plus labour costs) and this garage quoted £688.83 including addition... Voir plus
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Price given for proposed repair was too high and vague after MoT failure. Your garage was recommended to a family member who moved to Tonbridge. Shame, as you could have received future work if the... Voir plus
L'entreprise a répondu
Have been using Nev'll for a few years now and am always pleased with the consideration shown for their customers. We're told exactly what is required and alerted to any unexpected work needed before... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A FAMILY RUN INDEPENDANT Garage and Mot Centre in Tonbridge. Est 985, we have become Specialists in Vauxhall, BMW, Mini, Mercedes Benz, Ford, Audi, Volkswagen, Skoda, Seat, Land rover, Hybrids and Electric Vehicles. Diagnostics, Electrical Fault Findin...
Coordonnées de contact
12a Sovereign Way, TN9 1RS, Tonbridge, Royaume-Uni
- 01732 350500
- nev@nevllfixit.co.uk
- www.nevllfixit.co.uk
1,8
Bas
30 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Not recommended
I was originally recommend this garage to deal with an engine problem. The price was originally quoted around £250 but then went up and up and up to an eye watering £1200+. The car was fixed but not washed would have been so easy to do especially when you are paying that sort of money.
I had to take the car back because a light was still on. It was reset but then the clock no longer worked. Worse still, I was quote £158 to fix some boot struts which I politely declined. I bought original BMW struts directly for £20 and fitted them in literally 40 seconds. It was yet another example of over charging.
When I brought this up on the phone with then, they became defensive and opted not to debate this. Had they taken a proper customer service view I probably wouldn't have written this review.
I will never use this company again and would recommend others don't either,
6 janvier 2021
Avis spontané
Réponse de Nev’ll Fix It
Thank you for taking the time to review our company.
I find it always helps if the facts are kept correct, which the above as you clearly know are not.
You presented your vehicle on the 21st Feb to investigate smoking
"'Investigated smoking to find Rocker Cover Gaskets leaking onto ExhaustReplaced Rocker Cover Gasket." so this was what the original estimate was for. Having sorted that we were asked to investigate and electrical fault "Investigated electrical faults to find Footwell Module faulty
Replaced Footwell Module & programmed to car" so the bill rose accordingly to £1056.58 and NOT £1200 as suggested and also not without your consent. Phone recordings will prove this if required. Of this £542.52 was parts
When the vehicle left there were no warning lights on and all was good. You left us a 1 star review on this occasion as we had not carried out a COURTESY wash due to the fact we had no valeter at the time, so NO ONE was getting their car washed.
On the 27th Dec 10 MONTHS LATER you returned despite the previous comments to sort a warning light " Reset TPMS system - FOC as goodwill" The warning light was due to uneven tyre pressures and had nothing at all to do with previous repairs as you've implied, we adjusted pressures and reset light FOC.
we replaced the NSR reverse light bulb as requested and checked boot struts which we removed due to them potentially damaging the paint work for this you were charged, £7,50 + vat Hardly expensive. and two days car hire of 22.00
This morning you called and asked us to fit boot struts which we had estimate at approx £130.00 but you said that you had bought your own from EBAY at £20.00 (phone recordings will verify this is required) These despite what you have told the viewing public in your criticism of my company ARE NOT AND WILL NOT BE ORIGINAL the the cheapest available are Euro car parts Part no: 859110541 and these are £32.96 each plus vat and these are not original. the price we estimated was for ORIGINAL BMW units so obviously more expensive, but last 3 times longer as you will find out.
We tried to explain to you that we do not fit and will not fit customer supplied parts due to not knowing there provenance, and legal implication. but you insisted on arguing and there was no point continuing as we are extremely busy with customers that appreciate our skills, I might also stress nor will any other reputable garage or main dealer . To draw a parallel you don't go out for dinner take your own steak and ask them to cook it! and there's less legality to that.
Lastly the Clock has nothing to do with work carried out and you said it had been like it since February but you did not mention it when you attended in December with the other fault you said was due to us but in fact was down to poor maintenance.
I hope now that the general public who read this will now know that you have tried to insult our professionalism in an effort to have the last word and lied in that endeavour .
In closing as we will NOT be meeting again because you will "never use this company again" I wshl you and your future repairer well. but bear this in mind there is no other garage other than a dealer that has the Main Dealer Kit or experience on BMW as we do And I will certainly not be working for you again. Stay Safe ATB Nev
Top rating for top work
Took my car into nev’ll fix it with a fuel problem and also needed an MOT . They were extremely busy however fitted my car in as soon as possible which I was extremely grateful for my car failed the MOT and need lots
Of work . They called me every step
Of the way to explain what was wrong or what needed to be done . They even asked me to pop in to show me what had been fixed on it before giving it back to me. This to me alone was great and helped me to understand what’s been done . Overall there service and level of work done to my car was outstanding and I would highly recommend them to friends and family. I now feel happy driving my car with my family in knowing it safe . Thank u nev’ll fix and your team ..
3 décembre 2020
Avis spontané
Réponse de Nev’ll Fix It
Many Thanks for this great review. i will pass you comments to the Team,
I was blown away at how efficient they…
I was blown away at how efficient they were in a moment of need! I’d lost my car keys and my car was dead but theyGot inside and jumpstarted it and even have the facility to sort me with some new keys. They seem really knowledgeable and a decent bunch of guys. Thank you so much.
19 mai 2020
Avis spontané
Réponse de Nev’ll Fix It
Many Thanks for this great review. i will pass you comments to the Team,
Quick and efficient Service at a fair price.
I had a fuel starvation fault ,this was diagnosed as a fuel filter fault.
I booked my car in for a 9.00am appointment and collected it at 12.00 on the same day. It has been running perfectly ever since..
Thank you for such an efficient and swift service, at a fair price.
Throoughly impressed by Nev'll Fix It.
12 mars 2020
Avis spontané
Réponse de Nev’ll Fix It
Many Thanks for this great review. i will pass you comments to the Team,
Always use Nev and his team for my car…
Always use Nev and his team for my car needs . Friendly welcome and always helpful on the phone as well. No hidden cost if any work needs doing will always inform of what needs doing first.
20 janvier 2020
Avis spontané
Réponse de Nev’ll Fix It
Thank you for taking the time to Review us it really is! appreciated. ATB Nev
A* As Always....
Had my car MOT and full service carried out once again with Nev’ll Fix It, fantastic service as always, nice friendly team and always explain things well. Will always go back. Thanks again.
20 janvier 2020
Avis spontané
Réponse de Nev’ll Fix It
Thank you for taking the time to Review us it really is! appreciated. ATB Nev
Booked an interim service and MOT
Booked an interim service and MOT, after previous bad experiences with "Servicing Stop" was pleasantly surprised to find I paid exactly what was quoted, will definitely use again.
21 août 2019
Avis spontané
Réponse de Nev’ll Fix It
Thank you for taking the time to Review us it really is! appreciated. ATB Nev
Immobiliser issues
I was having problems starting my car and Nev kindly suggested a way to try and re code my key and car. With his instructions the car started. Would highly recommend him. As a female he treated me like anyone else under stressful time for myself. Was able to help more in a few hours than any garage has in a few weeks!
25 juin 2019
Avis spontané
Réponse de Nev’ll Fix It
Glad we could help. Thank you for taking the time to Review us it really is! appreciated. ATB Nev
TOO COSTLY
Price given for proposed repair was too high and vague after MoT failure.
Your garage was recommended to a family member who moved to Tonbridge. Shame, as you could have received future work if the cost to carry out the repair was of reasonable value.
24 mai 2019
Avis spontané
Réponse de Nev’ll Fix It
Thank you For your Review. Unfortunately as you have not left any details i cannot reply on specifics.
Sometimes depending on the reason for the failure generally emissions warning lights and brake pipes we cannot give a specific price as there are a multitude of items that can cause this. As such we need to carry out an analysis and cost from there. With regards to most other items we can give a cost of repair, But as we only use dealer or equivalent parts we are not always the cheapest, But you can be sure that any work we do carry out is carried out to a high standard and backed by our unique National Warranty.
I hope this goes someway to answering your comments. If you would like to discuss it further please call with registration No. and i will look into it. Regards Nev
Superb year on year!
Well what can I say! Another year has passed and I again have had my car Mot and full service completed at the AMAZING Nev'll fix it!
I come back to Nev'll and his team year after year as they are the best by far for price, communication, customer care and overall work completed is always to a Super high standard.
They always keep you up to date with any things that need to be repaired and will endeavour to complete the work ASAP to get you back in your car by the end of the day.
I would not hesitate to recommend Nev'll fix it in Tonbridge to anyone.
Keep up the great work guys you do a fantastic job!
Kind regards from a very satisfied customer
Miss Milford
25 mars 2019
Avis spontané
Réponse de Nev’ll Fix It
Thanks for your amazing review it really is appreciated. ATB Nev
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