Newbury Building Society Avis 

Need to change my address. Asked how to do that - notify us in secure message.... did that Newbury Building Soc did nothing. Asked again ... O you need to send us a photo of your driving licence... but you can't upload that through your account .. you need to email mail it to us. Did that. Now when I try and log on it says "Account Already exists" well of course it does ! Tried to change the password - won't do that . Then asked for the memorable work - and failed to recognise that. Now the fools have locked me out of my account . Will be ringing on first day they are open for business. If not sorted with close the account and take my money else where . Life is to short to be dealing with this lot !

After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID.

Ackim Nkole in the Winchester branch gave me brilliant service this week, letting me know that my possible EMA annual deposit had been increased to £6,000, which I wasn't aware of. Thank you Ackim!

I have had a 90 day notice ISA account with Newbury for quite a number of years which I am in the process of transferring to another provider. The transfer authority was sent to them by email. You would think it would be straightforward. Not so. I then receive an “amendment form” even though there is nothing to amend.
So I telephone Newbury. a very nice lady, always answers the phone saying “good morning reception”. You then go through a procedure of being transferred to someone who should be able to assist you. Similarly, the staff you get are always polite, but as they are not able to deal with my problem, I ask to speak to a manager. An hour and a half later, a manager contacts me. I explain to her that there is nothing to amend and I simply want them to transfer the ISA. She still wants me to complete the amendment form together with proof of identity. I explain there is nothing to amend I just want the ISA transferring. I explain that my signature is on the transfer authority which they have received and which will match their records. They are still not happy. I also explain that I had to complete another one of their forms a few weeks ago with all my details and signature on to enable me to access my details online. They are still still not happy. I explain that I am not prepared to complete another form and they will have to settle for my emailing them a copy of my driving licence. Having done so I receive an automated reply to my email, telling me that there will be up to a five day response. Really!!!
Come on guys, this is the 21st century. I have ISAs with other providers and their websites and procedures are slick and up-to-date.

As a new customer opened a new fixed rate Bond. Very quick and easy on line process to follow. Money transferred to the bond account without any delays. Excellent service comparable or better than many larger financial providers plus good interest rates to boot!

Friendly staff, and a branch on the high street. Good communication, and the ‘Existing Members’ account pays good rates. As banks or building societies go the Newbury is pretty good - well OK - sort of - depending on what you are looking for. It can take an hour long visit to the branch to withdraw a hundred quid, and the online service sucks. It can take days to access funds while jumping through hoops, making repeated phone calls, and waiting for verification codes through the post! The online service might work for a bit only then to stop working shortly afterwards, requiring more hoops to be jumped, more phone calls and more waiting for more verification codes. It’s littered with glitches, unreliable and frustrating. ‘A terrible shame. The App is just as bad. Worked for an hour. Now doesn’t work. If I am being honest I leave a token amount of money with the Newbury to preserve the jobs of their staff now. A bit like supporting a charity. Preserving a rare breed. Real people staffing branches on the high street, but my patience is wearing thin.

I.S.A. rates. Chaotic organisation when it comes to responding to B. of E. rate rises.
Furthermore, online dysfunctional today.
N.B.S. needs to grow up and compare itself with institutions such as the C.B.S.

Opened a new online account with Newbury BS and they have returned the funding to my nominated account twice even after sending me a secure message confirming the account was ready for a deposit. Calls to the head office 0800 number are routinely internally forwarded to random branches where the staff have no clue what is going on and cannot provide answers or return calls. This is extremely poor service and indicates Newbury BS cannot offer a proper Internet savings account service. Ten days after applying, the account is still effectively unavailable.

Another outdated financial organisation with archaic methods and systems.
Opened a savings account online, gave me the account details, good to go. Or not?
Paid money with a faster payment from my bank account to this new account. Remember, I had the new account details from the online application. Only found out all was not good when this payment was returned to my bank after looking at my bank statement a few days later.
Called the Newbury to be told it still wasn't sorted or ready to accept payments in. They'll get back to me when it's ready. Could take several more days yet.

I'm getting really fed up with these Mickey Mouse organisations that try to pretend they know what they're doing in the financial world.

Applied for 2 online accounts. Supposed to be online but aren't really as to open they have to be checked manually, then checks done and then days later you sre told whether everything is OK. I an account is online it should be online and not having to have manual checks. This building society is still in the dark ages. Have given up and gone elsewhere where online is online. Webchat was totally useless and agent hopeless and arrogant. Give them a wide birth

Really slow and rarely respond to emails and when they do they don’t answer the question. If they offer on a mortgage and they have said they are willing to lend the money and all forms requested have been given then why slow the process down especially when it’s for a business. I have dealt with much better companies I’m afraid.

I got offered NBS via a mortgage broker. The whole process was very easy.
The only reason as to why it isn't 5 stars is for the simple reason that when being a legal document the address that I was buying was mis-spelt/missing letters and after requesting for this to be changed and updated on the documents that I received, Mortgage Deed and Mortgage Offer - only one out of the two were updated and then had a covering letter to confirm that they have updated the correct spelling.
I wasn't happy signing a document that wasn't correct and then when the request as redone not all of the documents were updated.

I am very happy with NBS as they also sent me a welcome gift box with like a starter kit of being a home owner which was a really nice touch.

Useless...... Can't even do a Credit Search properly without getting names wrong!

Generally good rates but service is not its strong point owing to distancing and it is exceedingly slow.

I'm a first time buyer and would like to say Lisa Wege was amazing. She went above and beyond for me. She was very responsive and made it a stress free process. I would highly recommend. Thanks again Paul C