Newcastle Building Society Avis 

The staff in Whitley Bay branch are always friendly, helpful and very efficient. No queue, so I was attended to immediately, they always make me feel welcome which is such a change these days. Also it was nice to get a reply to my review a few days later.

Great people, professional and friendly. Good financial products. Welcoming atmosphere. Customers feel valued.

Me and my fiancée are currently in the process of buying a house and made the unfortunate mistake of opening LISAs with Newcastle BS. As my fiancées account hadn’t been open for a year the government bonus was going to be clawed back, this was expected, however on completion day they refused to transfer the money to our solicitors, their reasoning it would take them an extra day to transfer due to the bonus being clawed back. Now to be clear Newcastle BS we’re aware of the transfer date 3 weeks ago, yet only decided on completion day that it would take them an extra day to transfer what is legally my fiancées money and not theirs, they can’t seem to explain why it takes them an extra day, and have so far even refused to confirm that the money will now be transferred on the next working day. This was after speaking to a representative who assured my fiancée that she would email her back today, to be clear they did not email. My fiancée said she would like to make a complaint and the representative said ‘what do you hope to achieve from complaining’ that just demonstrates the sheer arrogance and indeed ignorance of this organisation. I appreciate this may not be everyone’s experience, but they really do not take customer service seriously and at this stage are holding onto money that they are not authorised to.

My mortgage deal was due to expire so I contacted the NBS Customer Service and asked for help in terms of switching to a new product that suits our needs. The advisor was very friendly and helpful, she drove us through the products by highlighting pros/cons so we were able to select the best deal for the next term.

Gave me easy to follow guidance to sort out my problem. Polite, very helpful.

I found setting up an online account easy due to the courteous and efficient staff members I spoke to.
They took me through all the necessary steps in a professional manner.

Our usual excellent annual meeting with an investment advisor and better savings account after.

Bereavement causes many problems including financial if accounts are joint but only your partner has generally taken control. With very little knowledge the online staff were able to give help sympathetically to help me take control of my building Society accounts without any problems. My greatest thanks to their team.

Held a LISA until Sep 2023 when I switched providers. Recently requested copies of my LISA statements from NBS which I need as part of a house purchase. They are refusing to send me these via email, can’t reinstate access to my online account for me to download them and it’s been more than 2 weeks and I still haven’t received copies in the post. An absolutely archaic way of working, wouldn’t recommend that anybody chooses NBS in the 21st century.

Local branch on my high street, good personal service, always show willing.

Excellent service and prompt attention as usual.

Helpful and friendly staff

Very helpful and efficient
and dealt with speedily

I am very impressed by the very calm, very helpful approach of the two members of staff who are dealing with my banking problem.

Friendly helpful personal service which enabled me to ask questions and clarifications.

We have a mortgage with them on a discounted variable but there is no way of us finding out what the current interest rate is without calling and waiting on hold. Just wish there was an online account you could see an update statement to show how much you owe, monthly payments, current interest rate etc.

Newcastle building society staff are always pleasant and helpful