NGC Avis 

I recently sent in a coin for grading and when it was returned it had errors on the label (Mechanical Errors). NGC honored their guarantee and paid for return shipping, correcting the error and performed quality control before shipping back to me for free. We are all human, errors happen. Nice to see a grading company honor their guarantee!

Awful turnaround times. My last batch of coins was submitted on 5/10/25, with an "estimated" turnaround of 30 days. It's been listed as "Scheduled for Grading" for more than 100 days.

This is unacceptable, and I won't be submitting again.

Recently sent 5 mint error coins. They only graded one with a chip a error but paid for 5 errors. Sent message where double die on 4 coins.
Doubling clearly visible with jewers loupe or coin microscope . The got charge duty on my own coins. So pissed

The company does as well as can be expected with the resources allotted. There are too many variables involved in assessing phenomena such as turn-around times but nearly 40 years since its inception, by all accounts, it's doing just fine. While your experiences my vary, a healthy perception of the coin-collecting public has unwaveringly put their trust in NGC. Having ridden the national circuit extensively, I am not at all surprised its Chat Board, in my assessment, is No. 1. I used to end my contributions with, "Man, I love this place!" Banned extensively, I still feel the same way and likely always will. P.S. Their custoner service reps are the politest people on the planet! if you collect coins, you're in the right place.

I was disappointed with my recent experience submitting ten coins for grading, which cost over $800. The process took an unusually long time, approximately two to three months, to receive results. Additionally, I believe the grading was inconsistent, as several coins were significantly undergraded. Notably, I submitted five Morgan dollars with clear DMPL or PL characteristics, exhibiting strong frosty cameo contrast. However, these were not graded as DMPL or PL, despite appearing comparable or superior to similarly graded coins in NGC and PCGS holders. This experience has led me to question the accuracy and reliability of the grading process. As a result, I would not recommend submitting coins to this service and advise others to exercise caution.

Took forever to get back world coins.
Economy takes over 100 working days which is equivalent to 5 months!
I sent them in the first of March. It’s now end of June.
I called them they said they were graded, just waiting on the time ( 100 days) to run out.
What? Never again.

The best company ever!

Bought a set of 1956-1964 proof 68 pennies from a third party 7 years ago. (Bought these and many other coins for my retirement, put them in my closet for the time when I did retire). I HAD the chance to sell them today, after taking them out, I noticed a 1958 penny in my 1956 tamper proof coin holder. After a half a day on the phone, I was told by NGC that it was the 3rd parties fault!! HORSE FEATHERS!! The reputation of NGC is they HAND certify each coin under magnification, then, there is another step where several PEOPLE review the first, after they agree, it is sent to another PERSON, who makes the final decision. Soooo... How does 3-6 people miss the date on the coin???then to put it in the holder!!!!
DO YOURSELF A FAVOR AND IF YOU USE THEIR SERVICE, BE VERY CAREFUL, BECAUSE THEY WILL NOT MAKE IT RIGHT AFTER THEY SCREWED UP!!!
They blamed the 3 party for their mistake!!
PRETTY PATHETIC WHEN YOU HAVE TO BLAME SOMEONE ELSE FOR YOUR FAILURE.

After over 35 as a coin dealer in the UK and some dealing in the US, I have to say NGC, one of the best. I would say no better than the other top company, both deliver a great grading service and are excellent at spotting cleaned, or false coloured coins. The UK staff are very friendly, I deal with them over the phone, email and have met some at coin shows. I did once visit the US grading site in Sarasota, Florida, again very helpful staff. As far as coin graders go, they are perfect, but as far as customer service goes, they are the best. Of course, if I get a bad result I get frustrated, but I treat it as a learning experience and ensure I check better next time. They really have made the coin collection business much simpler and safer for everyone.

I have been a professional UK coin dealer for 15 years and I can honestly say NGC haven't got a clue how to grade coins. I have had superb coins come back as details with 'obverse cleaned' or 'scratched' and I have seen other clearly scratched or cleaned coins given a grade. They have no idea how to grade English hammered coins and furthermore the Sheldon scale was never designed for this purpose. I purchased an expensive coin from another UK dealer which had been previously slabbed by NGC as AU58 and had been graded as part of the offering from a large auction, but then removed. At the point of sale my customer asked if I could get the coin graded and, obviously confident that it would grade, I agreed. NGC then insisted on giving it a details grade - reverse damage, and no amount of asking and providing evidence of images from the auction would change their mind, they also insisted on charging me for putting it in a details slab. So what are we paying for? Consistency - no, accuracy - no, a good service - no. If NGC themselves are unable grade the same coin as gradable and not gradeable there is no hope.

We'll never buy another NGC slab. They are supposed to protect your investment but when their QR code generates an error and the hologram practically wipes off the case, the value of your slabbed coin goes DOWN - and they don't seem to understand this concept, which is worrying. Stick with PCGS.

I submitted coins for grading in 2024 January to NGC at the Florida FUN show. I paid more than US$3,500 for the submissions by a check. Reviewing my credit card statement I found out NGC also charged that amount on my credit card. NGC refunded that amount in several transactions. I had to ask for line by line accounting to clear up thi mess, causing time and inonvenience. I asked not to use my credit card on file any more. However, I found out the organization of CCG ( Classical Collectbles Group)
where NGC belong to used my card again. They are
very arrogant and behave like they are God's gift to earth.

My w1thdrawal wont have been made possible if not for the above name mentioned in Display P.

I submitted fifteen pieces of eight dated between 1750 to 1813. NGC received them on 7/31/24. Finally got them back on 1/13/25. I’m not a beginner to coin collecting. The 1813 had been cleaned from the company I bought it from but NGC graded it VF 25 and didn’t designate it as being cleaned. Eleven are designated cleaned and it’s very evident they haven’t been cleaned. Another is designated as having corrosion and there’s not a bit of corrosion on it. NGC needs Qualified graders and learn how to communicate . Won’t be using NGC again.

I have had a bad experience with NGC. First, they promise to do their service within 10 days, but in reality it took 2-3 months (during that time I stupidly sent out a couple more packages for certification).
If this was some other service company and you agreed to do your service within 10 days and they did it within 3 months - how would you rate this company?
Second, they returned one coin ungraded and unwrapped. Their first response was "... However, we do offer an NCS (Numismatic Conservation Services) service to help remove this issue. Unless declined, we typically send an email with a recommendation and offer this service while the coin is in house. This was still a fair evaluation from our graders as they did take the time as requested to evaluate your coins." THEY DID TAKE THE TIME AS REQUESTED TO EVALUATE YOUR COIN. NGC refuses to refund money for a coin they did not grade or wrap. I am disgusted with their service and communication. But I will still demand that the money be returned to me for this coin. The bank will help me :) .... I DO NOT RECOMMEND cooperating with NGC. I bought a membership, paid more than $1000 for services, and they refuse to return $54 for unfinished work

Bought another ancient coin from NGC lately, that was overgraded, which they almost always are, and put in their aweful plastic holders. Folks that really believes that NGC or other 'grading companies' are so important that they can't even trust at 'ungraded' coin are childish. Grading is subjective, especially the grading of ancient coins. The graded coins culture is spreading from US as a cancer, noone in Europe likes these companies. Say no, just say no to this BS, don't make them rich, it's a scam, nothing else.

6 months waiting on my coins and finally got them back with NO grades and nothing but plastic bags, what an amazing experience and wonderful taste you left!

You will NEVER see one of my coins AGAIN! Plus, I’ll make sure everyone that I know will hear about your LEVEL of professionalism the state of mind you folks have towards your customers!

Web site will not accept thier information for verification and they do not respond to customer service requests. No customer service. Not a trusted service.

Long term client here whom over the years have sent 1,000's of coins, at the minimum 3,000 or more. This past year, the turnaround times while being posted on their website, without ever an update has became something they have ignored. Orders I am sending in this year seem to just set in their vaults with the same verbal excuse of --very busy, shows going on, we don't guarantee the turn-around times. How can you say this to a customer who's only concern is why we are not getting the level of service that is being promoted on their site and for what we pay our fees for. I also pay the annual membership fees, and still get this treatment. My orders have been delayed over and over again, regardless of the level of service and they currently have my last order based on 20 day turn, now has been 45 Business Days and not shipped yet.
They have not been very transparent about the real reason they run late and are lacking with customer service.
My only option now is to find a more reputable service to deal with. They have made me look bad with my customers for the last time. Ironically, I don't have any issues with their grading skills. The rest of it leaves much to be desired.
DLB

I have had NGC grade hundreds of coins for me. I have coins there now. They have had them since August. It is now Nov., 14th. When the coins were submitted the site said 42 days. I just looked today and now it says 66 days. It is just so wrong to treat customers like that. I just saw they are owned by the Blackstone group. Same people who had the guy in their comerical that shot President Trump. I am going to look for someone else to grade my coins for now on.