NGC Avis 

I sent a beautiful MS grade 1875 s Trade dollar to NGC on 9-16-24 for the Standard $40 grading service. Once the coin had been processed through the NGC networking, I was contacted and told I had to pay a fee of over $80 to conserve the coin, i.e. have the glue residue removed if I wanted anything other than graded details. So, I opted out and had it supposedly graded details. I was not informed that if I didn’t pay the $80 fee that not only would my coin be graded details but not even encapsulated. One week later when it arrived back in the mail, I found my coin with a grade of **NOT ENCAPSULATED GLUE RESIDUE** sitting in a plastic flip tarnishing for over a month. I guess this is NGC’s new quality of grading service. BUYER BEWARE!!!!

My name is PRASANA SIVAPRASAD FROM MALAYSIA I came across with Mr Farid... WhatsApp number ±1(423)3622218 from NGC and now in process of selling my coins to NGC with a charge of MYR100.. i take this opportunity to thank NGC members on his behalf. Once again Thank you NGC

Very bad experience! NGC refuses to refund me the fee that was mistakenly charged and only suggest to apply it as a credit for for future submissions.
But I am not planning any submissions in future since their service is unprofessional and unreliable!

Iam new here

I had a very high grade 1998-D Washington Quarter - likely near or top population - sold to me by a reputable, NGC-authorized dealer who provided assurances and evidence the coin came directly from a U.S. Mint set. I have the video to prove it.

I submitted it for grading with a sworn statement to its authenticity, and offered to provide the video and evidence of the coin’s authenticity. NGC disregarded what I offered, ignored my sworn statement, and graded it “UNC Details - Artificial Toning.” The coin, at MS67 is worth over $220, and at MS68 it’s over $2,000. With “UNC Details” it’s worth 55 cents!

When I inquired, they said it was the grader’s opinion, admitted to not considering my sworn statement, and refused to consider the video evidence. Their solution: re-submit it for grade review. This will, of course, cost more, and they said on grade review, they would not consider my sworn statement nor any evidence supporting a straight grade.

I’ve heard rumors of population control by NGC. I hope that wasn’t the case here. But at a minimum, NGC failed to consider everything about this coin before giving a “Details” grade.

NGC represents itself as the top coin grader, as well as working to protect the integrity of numismatics. I disagree, and this experience supports my disagreement.

I didn’t give a 1-star because the customer service representative I spoke to was understanding of my frustration, despite not being able to do anything about the situation.

this grading is not ligament it is BS

Absolute dissatisfaction with customer care. It is completely impossible to get answers to questions (from DE Munich office), even after the urgency of the American headquarters. Last time we had one coin back with a big scratch, unfortunately we didn't have the initial photos. This time we are waiting for the shipment, any information about the shipment for 14 days. This was probably my last order here.

Here is what their web site states: "With an unparalleled commitment to accuracy, consistency and integrity, Numismatic Guaranty Company (NGC®) is the world's largest and most trusted third-party grading service for coins, tokens and medals. Since 1987, NGC has graded more than 60 million coins, each one backed by the industry-leading NGC Guarantee."

The fact that they don't even read TRUSTPILOT reviews makes me wonder ....
Recently (May 2024) I submitted an American Gold Eagle for review and it was returned to me with a major scratch or scuff on the obverse of the plastic case. Ironic because I ordered a scratch resistant case for extra protection. To their credit they are swapping out the case.

Also, May 2024 on a 4-coin "World" gold set submission one of the coins was placed in the slab with the coin nowhere near being properly aligned. Both obverse and reverse should have been 12:00 orientation but were off significantly. I have an email to their customer support folks, and we will see where that goes. I’ll update here after they take a position on the issue.

Finally on a Japanese gold ¥5.00 coin they refused to give me any information regarding their assessment of "ALTERED SURFACE" (and refusal to place coin into a slab), stating is was proprietary information.

Such a vague and ambiguous final analysis made it difficult for me to get a return of my money from the original seller of said coin as I could only articulate it had an altered surface.

I pay almost $300 for a year subscription and am now left wondering if it is worth it. Judging from other reviews I'm guessing not.

I hope NGC gets things turned around sooner rather than later.

scam like thieves they want 80k for a 4m coin watch out from them

well i wish i had read the reviews. before as well. i had sent in 12 coins and this was the second time i sent coins in. (1) was a 1964-D what looks like a copper nickel that weights 6.5 grams. it came back as vf details environmental damage.no mention of the weight which is 10 grams overweight for a 1964 nickel. next one was 1958-D penny that came back MS 63 RB LOL its gold-plated front and back. one was 1970-S LARGE DATE PENNY. Came back MS-64 BN. LOL there isn't brown anywhere on coin. im done with NGC.

Just a 2nd rate company, along with their terrible shipping policy, they also NEVER read the submission forms. Every time I list what CC to use on the form, they NEVER use it. Always some stupid excuse, plus they ship with mystvbe in person at your home
You can't pick up the package at fedex unless you wait till fedex misses 3 attempts, then fedex holds it 5 days, you can't pick it up, you wait till it ships back,vthen you pay again to ship it to the sake fedex way point that was being held at.
It is VERY clear why they are a far 2nd next to PCGS. Pay they extra money and use PCGS, that's why pcgs graded coinsbare Worth more

i repeat do not waste your time and money you will be extremely disappointed! customer service is horrible. Employees switching perfectly good coins for lower graded ones. I wish i would have read their reviews before sending them my PERFECT coins just to get worse ones in return!

Might as well throw my money down the toilet, Never again will I use this company. Disgusted

This companies ratings are very suspect. It is a racket and I do not trust them. Besides they sell coins, silver eagles, with the rapist and criminal Trump on them. He is going to jail and is the most corrupt and dumbest president even to live. I have friends from Europe visiting and they are shocked and amazed that we would honor such a fascist and criminal, twice impeached president. It is an embarrassment to our country and all of democracy.

If you’re new two coin, collecting and grading, this company is not for you. Their form is ridiculously complicated to figure out. If you submit coins that have errors and varieties on them and you don’t check the form for the exact error or variety they won’t help you. So you pay a lot of money for their service and there’s a possibility that you will miss out on a variety or error. So you will end up with a coin where the label will be so basic that you wasted your money. If the company knows that you missed a certain variety or error, they should at least call you and tell you before continuing on with the grading. That way you don’t miss out and waste your money.

I believe this company is trying to do a good job, but it's dang funny that the big coin companies come up with bran new coins from the mint with their special labels and they always come up with MS70 or Proof PF 70 coins, while the average collector winds up sending in the same proof coins from the mint that keep coming back 69. Hey I can live with that assuming it's true and the company is all what they say it is. I'd like to believe they are a good company with very knowledgeable folks doing the grading. But maybe the the person doing the grading was just having a bad day or didn't get enough coffee in order to see straight that morning. By grading a coin at 69 it just kills the resale value of the coin or set.

Lastly I'LL say this, I've received and seen so dang many coins that say CLEANED !! Uncirculated Details. It's either an AU or it's not by the Sheldon Grading scale. Not something in-between. Do an Ebay search for a "1921 Peace Dollar AU details Cleaned" you mean to tell me folks were just sitting around cleaning all these coins? How they can tell if a 100 year old coin was cleaned or not is at best questionable. The coin may have lost it's luster over the years but it doesn't mean it has been cleaned. Too many coins are coming back as supposedly CLEANED. Or Revers cleaned, you mean to tell me someone just decided to clean the back of the coin, but not the front. %$^&*# I've heard where folks sent in 2021 newly minted Morgan dollars for grading in the U.S. Mint packaging and they came back to the owner as CLEANED. Give me a break.

stay away from this company, they are stuck in their own little world
had an 1876 dime that I DUG metal detecting, was in really nice shape, looked like it was dropped brand new. I sent it in for grading and they said it was CLEANED???!!! I called them and explained how I had just found the coin in the ground of a very old park, they said it was probably cleaned before it was dropped???!!! They actually argued with me - never again they do not know what they are doing - chances are MORE likely they were wrong not that someone cleaned it 150 years ago - why would someone back in 1876 clean a coin?! LOL
THIS COMPANY LACKS ANY COMMON SENSE !!!

Longer than expected turn around, but worst part of it was paying 40 dollars for 12 coins that were fake. That really hurt. Watch what you send

HIGHEST PRICES LOWEST SERVICE
NGC is consistently late on grading and returning coins.
They give a turnaround time and then take 3-4 weeks longer
Quality control is lacking. coins crooked in holders, pictures with someone's hand in them. Customer service will placate you with promises and then never follow through.
Look at other reputable grading services first