Night Vision Guys Avis 

I ordered a AGM TS25-256 scope from NVG in Nov 2022. Got it on about Dec 5. It was defective . Tried calling NVG no one answered. Sent emails got one reply "stand by " No one would answer to help me return before the 30 days for full refund expired. I finally had to drive 13 hours to the Springerville, Az office to return scope.
From my personal experience with NVG out of cali--------up-fornia is avoid them at all cost. Buy from AGM dealer in Texas.

I put a scope in my cart on 12/31 as they were advertising a sale on a scope. I let it sit overnight, and they sent me an email on 1/1 saying they would give an additional 25$ off if I came back and purchased the scope. So I did. They confirmed the order, although I never received a shipping notice. On 1/6 I asked for an update, and it turns out they discontinued the scope I purchased on 12/31, although I purchased on 1/1 on their website. They said they would send me the newer version once they had in stock, and they would have them in late January. I was paid in full on 1/1.

I reached out on January 30th for an update, and they said they had not received them, but they would the 2nd week of February. I was still paid in full. At this point I was hoping they could send me a demo, or something I could use in the meantime, since I had already paid on 1/1, but they did not have anything to send me. I was okay with waiting 2 weeks till mid February.

I reached back out on 2/14, as other dealers were receiving their models, and beginning to sell them. They then informed me they wouldn’t have them until mid March. I was tired of waiting, and asked what my options were for getting an equivalent resolution model in a different brand.

They were willing to switch me, but not without me paying the 1000$ difference in price, even though they had sat on my payment since 1/1 and continued to push my shipment date. They wanted to make it right, but could not come up with a solution internally, instead wanted me to ask for something to make it right. But when I came up with something to make it right, they were not willing to cover the additional cost. (Even though they probably collected interest on my payment while it sat in their account). I then requested a refund, so that I could take my business somewhere else. I should have sent an invoice for the interest my money earned them, and I sat around and waited to end up with nothing!

The good: Response time, communication

The bad: failure to deliver a product, failure to deliver on time. Miscommunication/misleading on timing (three times)

These guys are awesome great prices and very professional costumer service I have recommended two Others to these guys. Thank y’all so much

Editing review as NVG has cleared some of the confusion on my part. The original shipping label DID indicate my accessories would be shipping/arriving at a later date. I just did not know they were on backorder, I was expecting another package soon.

NVG has cleared the confusion on my part, as well as shipped my accessories that I was waiting for. NVG has promptly worked with and communicated with me in order to resolve all issues.

Order Was placed with good Faith that it would be a quick and easy transaction but was i wrong.
contacted NV guys about my order after a week to see when expected shipment day was and they said the following week. After another week no word i contacted again and they hit me with the exact same email. So i figured id give them one more week to for a shipment email and never received it. Sent another email to them explaining my point of view on the order and if they would have just been upfront with me from the get go that it was a Bait And Switch listing (they didn't have them on hand) i would have just ordered it elsewhere. Their reply was very blunt and then they said the following week i would have it so i kept to myself and waited and no scope still. Last contact i asked why they didn't just upgrade me to the bigger lens model and they told me it wasn't a option basically saying my business doesn't matter to them. I will Never Buy anything from NV guys again and this is a buyer Beware.

This is my first time ever buying from night vision guys and I was skeptical at first because a buddy said don’t buy night vision if you can’t see an image of the tube on the website. So I texted their help number at 1am est on Black Friday and they responded in like 10min and answered all of my annoying questions. Great customer service. After all the texting with them I went with my gut because they seemed to know what they were talking about and built very good rapport. So I bought the pvs 14 on the Black Friday sale and to say I am amazed with the tube and quality is an understatement. You can not beat their deals. I was looking for a white phosphor pvs 14 gen 3 elbit tube with +2000fom and 30snr or greater with no blems for the longest time under 3k. Also I thought I was just getting the pvs14 but it comes with the skull crusher head mount, Jarm, sacrificial lense, 1 AA battery annd some other stuff I don’t know the name of. Overall unbeatable tube, unbeatable customer service, unbeatable price!

Product selection,prices and customer service are great. I sent 2 emails about my order and got a response almost immediately. Shipping took longer than expected but they upgraded me to next day air. I’d definitely give them my business again.

Fantastic service. These guys are highly recommended by Tactical Rifleman.

I'll be ordering again for all of my optic needs

EXTREMELY patient, courteous, and helpful! We had a very generic question that we sent via text message. We were told that someone would give us a call within roughly 30 minutes. To our surprise, they actually returned our call! Thank you Chris for going above and beyond…it’s truly refreshing!!!!

The response time is Exceptional!! Had prompt replies and even received phone calls. I could have bought the thermal anywhere but the service here rocks!! Order shipping out same day! I will refer you to my friends. Awesome service!!!
Financing through two companies, why put off your purchase??

Hardly any defects in tube, you have to really try hard to see anything wrong with it. They even upgraded my shipping to next day. Great customer service. I whole heartedly recommend this business!

NVG is great. I highly recommend this company. Felix Teper is the best, thank you NVG for the prompt and professional service you have provided.

Good communication. Honest. Fast delivery. Good product and price.

Website is quick and easy to use. Found the items I was looking for and placed the order with issues. Can’t wait for my product to arrive!

I had a slight issue with my credit card and the service reps checked and it went through, then I decided on a completely different scope and the next rep totally helped me get the old order cancelled and had the new one ordered within an hour. Great customer service !!!! Thanks so much!!!!

Excellent service! Great costumer service.Fast delivery!

I’ve purchased quiet a few night vision optics without a single hiccup. Very responsive, fast and reliable deliveries.

All of my questions were answered and answered fast. Great experience, if only other companies operated in the same manor. Thanks again NVG’s I will be placing another order soon!