Noelleeming Avis 

Purchased a laptop from Noel leeming with warranty package. The laptop was not turning on and had to be put up for repair which was within the warranty period. It’s been more than a month and still haven’t got my laptop back .
I keep calling the Hastings centre but no one picks up . Been there several ones and all they do is blame it on the hp( laptop s a hp ) and who in return feel that the delay was from Noel leeming. Such a horrible customer care , would never recommend anyone to purchase any products from Noel leeming . I have given my laptop for repair on 29 April and still waiting.

I bought hair clippers from New Plymouth Noelleeming came home open it it wasn't work drove back 30min after and returned I have bought same model 1.5 years ago and it was really good but now more expensive but quality is totally a rubbished also same brand but says from China .Next door is Harvey Norman I went inside and check they have the same clippers same model but cheaper and it was the real clippers from USA.

We ordered a Lg Dryer and paid for it on Tuesday the 2nd of May on the advice that it would be delivered on the Fridaythat week . No delivery on Friday . Phoned the store multiple times but nobody answered the phone on any of these calls . So went in on the Monday and was told it would be delivered on the Wednesday of that week . No delivery on Wednesday and so drove to the store on Thursday to be told we would be rung by the Noel Leemings Whangarei delivery service with a delivery date . No calls by the Whangarei people until Thursday the 11th. when they advised that they would be making delivery on Friday the 12th. between 11.30 and 12.30 . Truck arrived at 11.00 and I immediately unpacked the dryer only to find that is was damaged on one side . Took photos of the damage and drove to the store to report that the Dryer was damaged . Another dryer will be delivered and the damaged one picked up . Very sorry but because there was no stock of that dryer available and delivery will be at least 2 weeks away .
We have been loyal customers of Noel Leeming for a number of years .
This will be the last time we will be purchasing anything from them

Bad experience. Bought a $2000 TV on Thursday at westgate and thought it might be there by Saturday having only need to come 30 minutes from Wiri.... still not there the following Thursday. Should have bought from Costco which was about $5 more but I could get it immediately

Beware and read the reviews for this company! This has been the worst experience. Over 1.5months to get a dryer repaired and 16 staff members 9 emails and over 7 phone calls all to be told to contact the repair agent or laughed at for asking for a refund when the product could not be repaired in a timely manner. During this experience I have been told I did not have a warranty by a customer care team leader, to deal with the repair agent directly, that 6 to 8 weeks is a normal timeframe awaiting parts and perfectly legal, laughed at in store, 1 week waiting for a complaint to be acknowledged by the management team, no way of raising a formal complaint through their website. This all appears to be actions to avoid their responsibilities under the consumer guarantees act.
I also confirmed there is no person who can authorize a refund in store on the weekend in Hamilton. In short they will take your money but good luck getting it back. We feel we have no choice but to progress with legal action just to hold this company responsible for their behaviour.

Noel leeming Crawford Street Dunedin sort your shiet out ay don’t even look out for one another quick to turn your back on each other have no values shiet ass service and to top it off 28 monkeys in one store how pathetic! Pull your fingers out your ass and work as a team you fk heads. Just because you’re having a bad day doesn’t mean u put it onto everyone else keep it to your self ay team 👋

I will never use Noel Leeming again. Brought a pH was unsure about it but paid $1100 and a damage warranty. Had problems from day one pH was sent back 3x 3 being a spot on the screen. I was so pissed I had to pay $100 claim on damage. The damage wouldn't have occurred if they didn't remove the screen protector. They contacted me to say it's UpTo Samsung I was so irritated with Noel Leeming I said dump it. I then get a call from the Samsung service department saying it's fixed. So I thought mmmm and asked for it back but they tell me they dumped it. ( Hey I did ask but I was really pissed off) they should of asked me to collect it. I then asked if it's been dumped or onsold which I get no reply. I'm totally over Noel Leeming which I've dealt with for 20 years with no issues. Never again.

Awful, no idea of their obligations under consumer legislation - taking them to the disputes tribunal.

I bought a modem from N.L. Dn store. Needed technical assistance to connect to internet provider. The person I talked to, and sorry I can't remember name, had the patience to talk me through the process even though I took ages to get it right. Success after an hours phone call (3.20-4.26 pm). Many thanks.

If I could give no stars I would! This company has appalling service. I have been waiting over 5 weeks for my delivery! The problem is we are no longer living in a society where free market competition regulates quality and service and consumer watchdogs have been castrated. If you dig into google you can find out who owns Noel Leeming and most other companies, ultimately you will find the name ‘Vanguard’, and other corporations such as Blackrock and State Street which eerily all have connections to one another, this is the reason why appalling wait times, shoddy service and lack of commitment by stores like this can flourish because they no longer have any competition or regulation, they only exist to make a profit for their ‘stakeholders’. I doubt that repeat customers even figure into their profit equation.
Bad reviews ultimately mean nothing to these people because they can dictate to to you on what, how and when to buy since they run every aspect of the processing chain from mining to delivery. The consumer is just the mailable idiot at the end of the process who is easily manipulated into parting with their hard earned cash. The only way to get out of this nightmare is to support NZ made independent stores who have somehow fallen through the talons of these creepy monopolies and still have ethical business practices.

I paid for a 3yr product protection plan on a Samsung watch at the Paraparaumu store.
Now faulty they have had it 2 weeks and still not arrived at Samsung service.
They do not want to know or return calls or emails, Could be away for weeks to get fixed if fixable.
Not good enough when they should refund as we paid for the extra cover.
Will not buy from Noel Leaming again.

Have always had an excellent experience working with this company. Great, helpful staff that always act with integrity and are more than happy to help with any issue you may have.

Don't shop from noel leaming , if ur product faulty they won’t replace it even if u have warranty , they always come up with excuses and make up stories to not replace ur itmes.

Purchased a washing machine online after my one broke down, it was over 10 years old. Spoke to local store that had in stock and was told delivery could be arranged in 5 days. That was just over 3 weeks ago. Turns out NL didn’t have stock and and after following up with the call centre I’m now made to feel like I’m the problem because they can’t tell me where my washer is or when it may be delivered.
Be careful, NL will take your money and then act like a passive aggressive child. Management don’t care and corporate office is not interested in helping customers… meanwhile I just need to wash some clothes.

Worst customer service Whangarei.
Rude, unhelpful antagonistic sales boy.
Will shop elsewhere for sure !

Bought a remote control truck for my grandson for his birthday, from NL Waipapa. Great service here.
Grandson was so happy with it, but after half hour of playing it was making weird noises and not working properly. Took it in to Matamata NL who said they had stock but couldn't find them, so directed us to NL Cambridge who apparently also had stock. Drove 40kms in Xmas traffic to find that the only one they had was a customer return which was used, which they tried to give me. Received my money back.
My issue is the waste of time (drove almost 100km) and money we spent just to try to remedy the situation.
Please do not bring this cheap junk jnto the country to sell and ruin little boys excitement.

Edit review:
Were it not for my bad review here at Trust Pilot, I might not have gotten my order sooner. NL replied to my complaint/email here and the following day, 19-12-22 was told my order was ready for pickup. Did I have to give a bad review? Yes, I think so because NL had my order in stock at other NL stores but not in the store where I placed my order. And it still took 10 days to get my order.

I would reiterate that I will no longer buy/order any item that's not in stock instead buy/order it from another appliance store like JBHifi or Harvey even if the price is steeper. But be wary of ALL those stores because they keep changing their prices and overpriced especially Harvey Norman. Same item I bought from NL is $200 more expensive at Harvey Norman. Shop around online.

Our washing broke down so decided as it was 9 years old to buy a new one. Noel Lemming Levin had what we wanted but it was “floorstock” so they said they have a policy of not selling that and tried to find us one elsewhere! Their policy was if it could be delivered in two weeks they couldn’t sell floorstock! Then because Christmas was in less than two weeks the policy was a month!!! What’s the point of having stock in your shop if it’s not for sale?? Very disappointed at there service, they could have had the asking price in the bank that day!

I went to pick up my Flybuy rewards I ordered In Silverdale. They wouldn't give me my SD Card I ordered from Flybuys. I showed them the print out, and told them I spend all my points plus top up with cash, they told me No, I came back next day to try this girl gave me The SD card. Then they Billed me for it today on the 9th Dec and say if I don't pay $22 on the 20 DEC they put 1.25% monthy on this bill. This made up Bill! Why should I pay? It's a Flybuys reward I shouldn't have to pay! I am Not Paying them It's My reward from flybuys. I am never shopping Noel Leeming again, they also put the price up from $25 to $50! to get 1 point for Flybuys!

if could do lower would.... ordered washing machine online,

after a week of hearing nothing, I followed up about a delivery and got told they were out of stock and wouldn't supply for at least three weeks. Noel leemings had no intention of letting me know if hadn't chased it

that was after 20 mins on chat bot, 23 min on phone, to then get cut off when got passed to a third person to manage

finally on the second wait time on the phone I got passed onto the store.

after sales service sucks, no contact, no help, happy to take money, but just useless to manage the issues of their own creation.

how can they sell on special product they don't actually have supply of.... isn't that called bait marketing and illegal in this country

the person at the store mt maunganui: Priti - very helpful especially after all the frustration of being passed around, you have got to ask why they have online help, call centres, on web sales, if this company can't met its obligations when you use it, and the people on the other end can't fix anything.