Noelleeming Avis 

Paid for an iPad at Riccarton Branch. Was told 3 days to deliver and I would be informed by text or email. At new year (approx 8 days later) I went in, was told my iPad still not received but they had one out the back. Complained about no follow up and they said courier issue. Also colour not what I had asked for. Put in feedback online. Given a number and told a reply in 48 hours. After 24 hours email saying was I happy with their resolution. Rang and said no resolution, details taken again and promised a reply from Riccarton store manager. NOTHING. All the while I have been bombarded with specials from Noel Leemings.

John from Matamata Noel Leeming branch was very helpful and knowledgeable. It was a great to deal with someone who was a great communicator and pleasant.

The staff were incredibly rude especailly the Indian manager? rude and had no right to interfere in what I was buying.Somehow they stopped my transaction from going through.I know this for a fact as their device would not accept my card yet 5 minutes later at Paknsave the card was fine,

Staff really helpful on boxing day. Price matched what I wanted. Happy all round. Liz

I purchase a ps5 Pro console online with a one hour click n collect from the store which said it was in stock. Then a couple of hours later I get a text saying its "enroute to your chosen store" Tracking saying it will be delivered into the store the next day. 5 days later I still have not heard its "ready for collecting" so I just cancelled the order. I will get it for another shop (not NL)supplier who does have it in stock.

I’d rate Noel Leeming in Lower Hutt a zero if I could.
I bought a fridge and included a charge to install the new one and take away the old one. The first fridge was damaged. Noel Leeming originally said I’d have to pay for transport from Auckland. I didn’t damage the fridge so refused. On delivery day of the second fridge I was told they hadn’t arranged installation. Showed them the receipt. The store manager told me he’d refund the installation fee and it was my problem to find someone.
The fridge was plumbed in. This was explained at time of purchase that the existing fridge was also plumbed and the new fridge was simply an upgrade.
Luckily the plumber was available and came to switch the fridges over. I would never recommend Lower Hutt Noel Leeming.

Aggressive staff at lower Hutt.
Will never step in toa Noel Leeming
Store. call center staff fantastic.

I had a very unpleasant experience at the Lyall Bay Noel Leeming store regarding a faulty headset.

From the very beginning, the staff member I dealt with was rude and dismissive. Instead of listening to the issue, he became defensive and at one point even accused me of video-recording him, which was completely untrue and highly inappropriate. This made me feel uncomfortable and disrespected as a customer.

To make matters worse, I was told that a refund could only be processed if the original purchaser physically came into the store — despite the fact that the purchaser is overseas. This directly contradicted information later provided by Noel Leeming customer care, who confirmed that authorisation via email from the purchaser is sufficient. The store staff repeatedly insisted this would not work.

The lack of consistency, poor communication, and confrontational attitude turned what should have been a simple faulty-product resolution into a stressful experience. I eventually had to escalate the issue myself by contacting customer care.

Customer service should be professional, respectful, and solution-focused. Unfortunately, this experience was none of those. I expect better from a large retailer like Noel Leeming.

Was told to wait 2 weeks for delivery of washing machine. 3 months later still waiting. Keep getting excuses. Managed only 1 time to get noel lemmings new lynn store to actually pick up the phone over 3 months. Nightmare. They sold me a product out of stock, so they are waiting for more to come in.

Noel leeming advertised Cost plus GST for Super Gold Card holders from 4th to 10th December 2025. I wanted to buy Samsung S25 FE, After entering promo code, the price came up $1044.73 with discount. Would you believe that? PB Tech advertised this same phone for $949 and Noel leeming offer me for $1044.73 , and this is cost plus GST!!!!!!!!!!!!!!!

If there was a minus star option I would pick it. The sales staff have little understanding of NL terms and conditions and then lie about what they said. Customer service is terrible, perhaps because they largely employee the wrong people or training is below standard. I'd say probably a mix of both. I avoid NL these days.

NL, employ the right people and train them well. Customers want to deal with people who are good at their job.

I purchased a product from Noel leeming Newmarket; it didn’t work; they sent it for repair, still didn’t work but they said it did work. Refused to refund me because the box had been opened. This company is a crap to deal with. Don’t buy anything from Noel leeming, it is no wonder their group of stores is struggling, poor products, poor customer service, poor everything. I am going to just take the product home and smash it with a sledgehammer to get some stress relief from dealing with them.

Not only was i met with judgemental and rude customer service upon my purchase. I found a fault in my airpods just outside the 14 day exchange window. Now from no fault of my own I am made to wait 3 weeks for them to be repaired, if repair is possible. This is ridiculous when the product was clearly faulty from purchase, it just took me over 14 days to find that out. For such a big company that makes so much money this is appalling and I will never shop here again.

I wanted to buy an external screen to use with my MacBook Air so took it in so I could get the right connections. I dealt with both Kannan and James and they could not have been more helpful. It took a bit of trial and error to sort out the right connections - only to discover the monitor would not recognise my 2015 laptop! I had been considering buying a new one for a year or so and this forced my hand. James helped me choose the right laptop and Kannan connected everything and showed me how it all worked (it was the first time I'd used a separate screen with a laptop). Both were very patient and explained everything well, so I was very happy.

NOEL LEEMINGS MANUKAU SUPER CENTER!!
DO NOT SHOP HERE WHANAU, DISGUSTING SERVICE, WHEN YOU RETURN PRODUCTS ON WARRANTY THEY RACIALLY PROFILE, I HAD TO TAKE MY GOODS BACK TO THE NORTHLAND STORE WE PURCHASED FROM WHILE ON HOLIDAY.
THE INDIAN GIRL AT THE MANUKAU SUPER CENTER STORE LOOKED AT US AND WITHOUT EVEN CHECKING WHATVWE WERE RETURNING SAYS "NO YOUR WARRANTY DOESNT COVER THAT DAMAGE" - SHE DIDNT EVEN OPEN THE CASE TO LOOK AT THE DAMAGE? THEN SHE ASKED IF WE PURCHASED THE HEADPHONES ON MARKET PLACE??!

Iphone purchased, tried to return soon after purchasing as i was not happy with it. This is after i have being a long time iphone user of 20 years since iphone 3. That says alot. Noel leeming refused to return it within 14 days. Not good enough so i have sold it and will not use an iphone ever again. Nokia now

This is the place to shop for electronics and home appliances

I was with the tech support at the St Lukes Noel Leeming store on Wagener Ave. Another staff member came from behind with a customer, ignoring the fact he was already dealing with me, to have him solve a problem for her customer. She didn't apologise for interrupting and he didn't apologise for leaving me sitting there for 10mins, while he dealt with her customer. Worse service ever. When he did finally come back to me, he again left me to deal with the next lady in line, no apologies or anything. And to top it off, my issue was never resolved.

Trying to exercise my rights under the CGA has been like pulling teeth with Noel Leeming. My 1.5-year-old PS5 suddenly stopped turning on, and despite the CGA, I had to push back several times after being told it was "no longer under warranty".

The process has dragged on for months, partly because they advised repairs under the CGA take longer than paid or warranty repairs. I’m still waiting for my console back (along with a CD and game case I gave along with it that they're now trying to track down), and I really hope nothing else goes wrong - I’d hate to go through this again.

Only reason this rating isn't lower is because they did accept the repair under CGA without me taking them to the disputes tribunal, and because the majority of the staff I've spoken to have been good, even if the processes they're needing to follow are a pain for the consumer.

Worst coustmer service ever experienced,Rude manger ,I suggest never go to noel leeming