We had a really pleasant experience with the whole process of buying a car. Ben was very friendly and polite, helping us without no hesitation. Feeling very comfortable, no pushing at all. We highly... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A great buying experience. Neil really knew his stuff and listened carefully to queries I had about tyres and an associated warning light. He undertook to make the car just what I wanted and the compa... Voir plus
L'entreprise a répondu
Ben was a pleasure to deal with he was polite knowledgeable and patient and at no point did i feel pressured into a sale, i can honestly say go to the Ringwood Road branch for a relaxing car purchase... Voir plus
L'entreprise a répondu
The Customer service at Norman Poole has been first class. There was no sales pressure when I was looking at the car I bought and I was offered a fair price on a part exchange. All the guys I have... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Norman Motors – Trusted by Dorset Drivers Since 1953 As Dorset’s oldest family-run used car dealership, Norman Motors has proudly served the community for over 70 years. Built on honesty, integrity, and genuine customer care, we’re committed to building long-term relationships through trust and outstanding service. High-Quality Used Cars, Expertly Prepared With nearly 200 hand-picked vehicles across our Bournemouth and Poole sites, we offer something for everyone — from family SUVs to sporty coupes. Every car undergoes a thorough inspection by our expert technicians and is immaculately prepared by our in-house valeting team. A Friendly, Pressure-Free Experience At Norman Motors, you’ll never face pushy sales tactics. Our team is here to offer honest advice, helping you find the right car at your pace — for a relaxed and enjoyable experience from start to finish. Support That Goes the Extra Mile Your experience doesn’t end at handover. We offer industry-leading warranty packages — Optimum and Optimum Plus — for complete peace of mind, with extended coverage options tailored to your needs. On-Site Service Centre Our modern Service Centre features the latest diagnostic equipment and skilled technicians to keep your car performing at its best — long after you drive away. Flexible Finance Solutions In partnership with MotoNovo Finance, we provide flexible finance options from just 9.9% APR. Apply online for quick approval or speak to our team for personalised guidance. Why Choose Norman Motors? ✅ Trusted, family-run business for over 70 years ✅ Nearly 200 premium used cars in stock ✅ Expertly prepared and fully inspected vehicles ✅ No-pressure, customer-first approach ✅ Market-leading warranties and aftercare ✅ Competitive finance options Whether you’re buying your first car or your next, discover the Norman Motors difference — where quality, trust, and genuine care come as standard.
Established in 1953
Écrit par l'entreprise
- Rated 5* on Autotrader
- "I was very pleased with the service I received from Norman Motors.From my initial enquiry, every call was answered efficiently, often by different team members but each equally proficient and professional. When I visited the garage, the sales person was very welcoming, and was totally up to speed with the specification of the car and its history. There was no pressure, and the warranty and finance packages were fully and clearly explained. It is reassuring to know that privately owned garages such as Norman Motors still exist and maintain good old fashioned service. I would not hesitate to use Norman Motors for my future motoring needs." John C
Norman Motors Warranty
Comprehensive cover with our Norman Motors warranty
When you purchase a quality used car from Norman Motors you will receive either the existing manufacturer’s warranty or our 3 months Norman Motors Optimum/Optimum Plus warranty backed by Driver First, Europe's leading warranty provider. For added peace of mind we do recommend that you extend your warranty period at the time of purchase and save money with our competitively priced cover.
An extended Norman Motors Optimum warranty / Optimum Plus+ warranty will cover you for many eventualities. Our comprehensive warranties come with unlimited mileage and the maximum claim limit to the value of your car at the point of purchasing the policy.
Coordonnées de contact
214-222 Wallisdown Road, BH10 4HZ, Bournemouth, Royaume-Uni
- 01202 513818
- webenquiries@normanmotors.co.uk
- www.normanmotors.co.uk
4,9
Excellent
1 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We had a really pleasant experience…
We had a really pleasant experience with the whole process of buying a car.
Ben was very friendly and polite, helping us without no hesitation. Feeling very comfortable, no pushing at all. We highly recommend the team, I m sure you won’t be disappointed
13 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Gyula,
Thank you so much for your lovely review! We're delighted to hear you had such a pleasant experience buying your car with us. Ben will be really pleased to know his friendly, helpful approach made you feel comfortable throughout the process. We always aim to provide a relaxed, no-pressure environment, so it's great to hear that came across. Thank you for your recommendation, it really does mean a lot to us. We hope you enjoy your new car, and we look forward to welcoming you back in the future.
Best wishes,
David Norman
Just bought a Porsche from Ben at the…
Just bought a Porsche from Ben at the Ringwood Road branch. Fantastic service, nothing was too much trouble. 5 stars all day long.
26 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Sam,
Thank you so much for your fantastic 5-star review! We're delighted to hear you had such a great experience purchasing your Porsche from Ben at our Ringwood Road branch. Ben will be thrilled to hear your feedback.
As his dad, it's great to see him building his experience in the family business, so your comments will mean a lot to him.
Thank you again for choosing Norman Motors. Enjoy your Porsche, and we hope to see you again in the future.
Best wishes,
David Norman
Réponse de Norman Motors
Dear Reeve,
Thank you for your kind review! We're delighted to hear you found our team friendly, informative and a pleasure to deal with. We really appreciate your feedback and are so pleased you had a positive experience with us. Enjoy your new car, and we hope to see you again in the future.
Best wishes,
David Norman
Very helpful.
Very helpful and went at my pace when demonstrating the cars features. Everything was done as I wanted it to be.
12 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Mr Hillman,
Thank you for your lovely review! We're so pleased to hear you had a great experience and that everything was done at a pace that suited you. We believe it's important that our customers feel comfortable and never rushed, so it's great to know you appreciated the time taken to demonstrate the car's features. We hope you enjoy your new car, and thank you again for choosing Norman Motors.
Best wishes,
David Norman
A great buying experience
A great buying experience. Neil really knew his stuff and listened carefully to queries I had about tyres and an associated warning light. He undertook to make the car just what I wanted and the company followed through on that undertaking. The service was first class overall and I wouldn't hesitate in recommending them. Thank you very much Gentlemen.
18 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Joyce,
It was a pleasure to read your review. We're so pleased to hear you had such a positive buying experience with us.
Neil will be delighted to know his knowledge and attention to detail made a difference, and it's great to hear we delivered on everything we promised. We always want our customers to drive away with complete confidence in their new car.
Thank you for your recommendation and for choosing Norman Motors. We hope you enjoy many happy miles in your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
Great service
Stuart was very helpful, friendly and professional and the experience was very easy and smooth. Would highly recommend if looking to buy your next car.
20 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Anthony,
Thank you for sharing your experience with us. We're so pleased to hear Stuart made the whole buying process easy, smooth and enjoyable. He'll be delighted to read your kind comments.
Your recommendation means a great deal to the whole team. We hope you enjoy your new car and look forward to welcoming you back to Norman Motors in the future.
Best wishes,
David Norman
Fantastic service from Stuart at the…
Fantastic service from Stuart at the Bournemouth road branch from start to finish. Made the buying process super easy, and enjoyable.
10/10 would highly recommend.
23 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Ashley,
We're delighted to hear you had such a great experience with Stuart at our Bournemouth Road branch. It's fantastic to know he made the whole buying process easy and enjoyable from start to finish.
Thank you for your 10/10 recommendation. It really is appreciated by the whole team. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
David Norman
A great family business
Norman Motors do things a little differently. Any concerns that I may have had about buying a used car were allayed by their policy and approach to selling cars. It's a top class and friendly service. The whole process was a real pleasure.
19 juin 2026
Avis spontané
Réponse de Norman Motors
Reading reviews like yours is always a pleasure. We're delighted to hear our approach helped put your mind at ease and that you enjoyed the experience of buying your car from us.
As a family business, providing a friendly, honest and straightforward service has always been at the heart of what we do, so it's wonderful to know that came across.
Thank you for your kind words and for choosing Norman Motors. We hope you enjoy your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
The Customer service at Norman Poole…
The Customer service at Norman Poole has been first class.
There was no sales pressure when I was looking at the car I bought and I was offered a fair price on a part exchange.
All the guys I have dealt with in the office Clyde Neil and Ben have been really helpful.
In particular Clyde has been brilliant to deal with and nothing has been too much trouble and can’t thank him enough for the time he has given me.Really impressed with this company.
18 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Martyn,
Thank you for taking the time to leave such a lovely review. We're delighted to hear you enjoyed the relaxed, no pressure approach and that you were happy with the part exchange valuation.
Clyde, Neil and Ben will all really appreciate your kind comments, and I'm especially pleased to hear Clyde looked after you so well throughout the process. Providing first class customer service is something we take great pride in, so it's wonderful to know that reflected in your experience.
Thank you once again for choosing Norman Motors. We hope you enjoy your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
A really relaxing car purchase
Ben was a pleasure to deal with he was polite knowledgeable and patient and at no point did i feel pressured into a sale, i can honestly say go to the Ringwood Road branch for a relaxing car purchase i can't recommend them enough.
Thank's Gav
17 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Gavin,
Thank you for your fantastic review. It's great to hear you found the whole experience so relaxed and enjoyable.
Ben will be delighted to read your comments. We pride ourselves on giving customers the time and space to make the right decision, so it's wonderful to know you never felt under any pressure.
Thank you for your recommendation and for choosing Norman Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
David Norman
Couldn't speak more highly of Norman…
Couldn't speak more highly of Norman Motors. A real pleasure to deal with. No pressure. Did what they said they would do. Satisfied customer!
12 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Ben,
Thank you for your wonderful review. It's fantastic to hear that you enjoyed your experience with us and that our no pressure approach and commitment to doing exactly what we say made such a positive impression.
Your kind words really do mean a lot to the whole team. Thank you for choosing Norman Motors, and we're delighted to know you're a satisfied customer. We hope you enjoy your new car and look forward to seeing you again in the future.
Best wishes,
David Norman
Excellent service all around
Excellent service all around - I’d totally recommend them!
2 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Fabio,
We really appreciate you taking the time to leave us a 5 star review. It's great to hear you received excellent service from the team and that you would recommend us to others.
Thank you for choosing Norman Motors. We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
David Norman
Excellent
Very good experience, professional and friendly sales staff and service team. Would highly recommend this garage.
1 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Denise,
Thank you for your fantastic review, we really appreciate your feedback.
We're pleased to hear you had such a positive experience and found both our sales and service teams professional and friendly throughout. It's especially nice to see the service department getting a mention as well.
Thank you for your recommendation, it really means a lot to us.
Best wishes,
David Norman
Friendly service
Friendly service, very knowledgeable and experienced so gave insightful advice on what would meet my needs.
My husband contacted them to ask if the car could be ready early so it would be ready for my birthday and they obliged and ensured it was ready for collection. Very pleased with the service.
3 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Mrs Gray,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear you found the team friendly, knowledgeable and helpful in finding the right car for your needs. Taking the time to understand what our customers are looking for is an important part of what we do.
It's also lovely to hear that we were able to help make your birthday a little more special by having the car ready in time for collection.
Thank you again for choosing Norman Motors and we're delighted you were pleased with the service you received.
Best wishes,
David Norman
Fantastic experience purchasing my…
Fantastic experience purchasing my vehicle from Norman Motors. Jonathan was brilliant throughout, friendly, helpful, professional, and kept me updated every step of the way.
The whole process was straightforward, quick and stress-free, and I really appreciated all the help and support.
Thank you again, Jonathan and the team, I’m very happy with my new car and would highly recommend!
1 juin 2026
Avis spontané
Réponse de Norman Motors
Dear Amy,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear Jonathan looked after you so well throughout the process and kept you updated every step of the way. It's great to know everything felt straightforward, quick and stress-free, as that's exactly the experience we aim to provide.
We'll be sure to pass your kind comments on to Jonathan, who will be delighted to hear how happy you are with your new car.
Thank you for your recommendation and for choosing Norman Motors.
Best wishes,
David Norman
Purchase of a KIA.
We initially went to this garage to view a particular car. We were greeted by Johnathan who was really helpful and friendly, no pressure was put on us all. We ended up buying the car and I have to say the service was absolutely brilliant. I can’t recommend this garage enough, it’s immaculate and professionally run. The transaction was easy and Johnathan couldn’t do enough for us. If we need a car in the future I will definitely be going back.
22 mai 2026
Avis spontané
Réponse de Norman Motors
Dear Colette,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're pleased to hear Jonathan made such a positive impression from the moment you arrived and that you felt comfortable throughout the process with no pressure. It's great to know you found the whole transaction straightforward and enjoyable.
Thank you for your kind comments about both Jonathan and the dealership. We take great pride in providing a professional service and maintaining high standards, so it's wonderful to hear that reflected in your experience. We’ll be sure to pass your feedback on to him.
We’re delighted you found the right car and look forward to welcoming you back when the time comes for your next one.
Best wishes,
David Norman
We recently purchased a car from Norman…
We recently purchased a car from Norman Motors and couldn’t be happier with both the car and the service we received.
Neil was extremely helpful throughout the entire process. He was knowledgeable about the vehicle, answered all of our questions clearly, and made everything straightforward and stress-free. What we particularly appreciated was that he never felt pushy at any stage, allowing us to make our decision comfortably and confidently.
Buying a car from Norman Motors was a genuinely pleasurable experience, and we are absolutely delighted with our new car. We wouldn’t hesitate to recommend Neil and the team at Norman Motors to anyone looking for a quality vehicle and excellent customer service.
Thank you again for making the whole experience such a positive one.
29 mai 2026
Avis spontané
Réponse de Norman Motors
Dear Caroline,
Thank you for such a fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear you're so happy with both your new car and the service you received. It's great to know Neil made the process straightforward and stress-free, and that you felt comfortable making your decision without any pressure. That's exactly the experience we want every customer to have.
We'll be sure to pass your kind comments on to Neil, who will be thrilled to hear how much his help and knowledge were appreciated.
Thank you as well for your recommendation. It means a great deal to us when customers are happy enough to recommend us to family and friends.
Best wishes,
David Norman
Yet again Norman Motors have made…
Yet again Norman Motors have made buying & selling a car an uncomplicated experience. Giving me a fair trade in deal against a competitively priced vehicle.
Neil has been both professional & friendly keeping me in the loop throughout the whole process.
22 mai 2026
Avis spontané
Réponse de Norman Motors
Dear Geoff,
Thank you for your continued support and for taking the time to leave another review. It really means a lot to us that you've chosen Norman Motors again.
We're pleased to hear everything went smoothly once more and that you were happy with both the part exchange offer and your new vehicle. Neil will be delighted to hear your feedback, and we'll be sure to pass on your kind words to him.
We truly appreciate your loyalty and the trust you've placed in us over the years.
Best wishes,
David Norman
Honest and helpful
We purchased an Evoque from Norman Motors, but unfortunately experienced a few issues afterwards and ultimately decided to request a full refund. Despite this, the level of customer service we received throughout was absolutely outstanding.
Nothing was ever too much trouble for the team. They went above and beyond to resolve the situation, including travelling over 2.5 hours to collect the car and even providing us with a courtesy vehicle in the meantime.
A special thank you to Ben, Nick and Mike for their professionalism, understanding and support throughout the process. Although the car itself didn’t work out for us, the way Norman Motors handled everything means we wouldn’t hesitate to buy from them again in the future.
28 mai 2026
Avis spontané
Réponse de Norman Motors
Dear Krizia,
Thank you for taking the time to leave such a thoughtful review.
Whilst we're sorry that the Evoque didn't work out as hoped, we're really pleased to hear that you felt supported throughout the process and that the service you received met your expectations.
Looking after our customers is always our priority, especially when things don't go to plan, so it's great to know the team were able to help and make the situation as straightforward as possible. We'll be sure to pass your kind words on to Ben, Nick and Mike, who will really appreciate the recognition.
Thank you again for your understanding and for your positive comments. It means a lot to hear that you would consider buying from us again in the future.
Best wishes,
David Norman
Just had my DS C7 delivered and over…
Just had my DS C7 delivered and over the moon.
The DS C7 is a rare car and Normans motors actually had 3 on offer.
Ben was a pleasure to deal with from my first enquiry to turning up at the office and offered a nice hot drink.
Fantastic service and I look forward to the next purchase.
Thanks Ben 🫡
27 mai 2026
Avis spontané
Réponse de Norman Motors
Dear Darren,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
We're delighted to hear you're over the moon with your DS 7. It's a fantastic car, and you're quite right, they don't come along every day.
It's great to know Ben looked after you from your first enquiry through to collection and made the whole experience enjoyable. We'll be sure to pass your kind words on to him.
We really appreciate your support and look forward to helping you with your next purchase when the time comes.
Best wishes,
David Norman
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.