novaenergy.co.nz Avis 

Absolutely useless (and thick). They supplied a sim card that didn't work and then wanted me to phone them to sort it. How do you phone when your phone won't work? (I live in an isolated location and shouldn't have to go chasing around asking "may I please use your phone?") Why couldn't Nova sort this by e-mail?

worst experience ever. after 8+hrs dealing with customer service reps and being hung up on multiple times I have opted to switch back to my previous provider . WIFI modem took 4 days to arrive despite me advising them of my swapover date well in advance. 4 days having to hotspot my mobile to work from home. Nova are probably ok for power but avoid them at all costs for internet. Not ideal.

DO NOT JOIN NOVA FOR INTERNET OR MOBILE!

Moved our phones to Nova, worst choice ever. Text messages always fail without fail! I now use my work phone for text messages. The data is slow and cuts out. Coverage is extremely poor.

Fibre at home is worst it’s ever been. Don’t fall for any of Nova’s deals or services!!!!!!!!!!

Makes sense as to why their mobile plan is cheap and has no contract.

Very bad customer service. Dont take a risk by getting into Nova. Rude staff.

We moved to Nova because the bundle plan of electricity, broadband and mobiles seemed to good to be true.. and sure enough, anything that seems to good to be true generally is.
Internet connection is slow and constantly drops out, mobiles constantly lose all connection to the network and you don't even realise you are no longer able to receive calls until you see someone and they tell you they have been trying to call you, and to make matters worse, when we finally moved providers I had to give 30 days notice in writing to move my broadband which took me through until the 22nd July but I woke up on the morning of the 30th June and we had been cut off, and because it's the weekend no one can really help me because Nova pretty much shut down on the weekends and run on skeleton staff. So overall, bad reception, bad service, not a great provider.

I would like to endorse Clarrie Iopata for her excellent professionalism in sorting a disconnection problem we had today. Her calm gentle manner gave us the confidence that things would be sorted. After waiting for 3 hours after first calling with our problem and nothing happening, I called again and Clarrie sorted it with in 15mins

Went through a nasty experience with costumer service, long story,costumer servce is so bad. After setting up the account and connection, here Iam tring to watch my TV program but cant connect to the network. Thinki g of changing the network provider. Dont waste your time with Nova guys.

Ho installato con questa azienda l'impianto fotovoltaico da 6 kw,appena fatto il contratto ho pagato subito,con bonifico Euro 4.250 ho aspettato qualche mese al momento della messa in opera dell'impianto ho pagato altre Euro 4.250 per un totale di Euro 8.500 non mi hanno messo i scarichi di tensione che il paletto di terra per collegare l'impianto lo fatto a spese mie altre Euro 150,00,l'elettricista che mi ha messo il filo di terra mi riferì che potevo collegare il filo di terra al paletto mentre ero intento a posizionare il filo di terra presi la scossa ho misurato la tensione Era 115.5 Volz.
Pessima esperienza con questa azienda mai più sono solo degli incompetenti.!!!
Alla Luce dei fatti da me descritti ho messo solo l'impianto del fotovoltaico.

UPDATE: Have literally had to raise a formal complaint just to get an invoice issued...
And it's been 4 working days and they've still not managed to send an invoice... wow.

Very difficult to deal with. Slow to respond, if they respond at all. They set up 3 different properties on one account, made it very difficult to split them up.
Sent bills out of order over about 2 weeks going back 3 months so we were receiving bills with overdue amounts before we had received the original invoice.
Once I did all the work for them in correcting the amounts paid for each account they sent invoices which they will not explain.
They say the figure on page 1 will be incorrect and I should ignore this - but page 2 will be correct and that is the figure we should supposedly pay.
Here are the figures from page 2:
Overdue pay $226.98 immediately
Current charges -94.99
Total $62.07 (so its not $226...)
Total -157.06 (so its not $226...)
Total -94.99 (so its not $226...)

They refuse to send a statement/insist they cant send a statement. What company is not able to provide a statement? Especially if they cannot send an invoice with the correct figures...

How am I meant to pay an invoice on behalf of someone i work for - when theyre telling me the invoice is half incorrect... and the half they think is correct is also not correct...

The single worst internet company I've had to deal with

When I was moving out of a flat I asked a previous company to move my account over to the people staying, they told me they did this, then three years later I find out my credit score is rock bottom because the people they transferred the account to never paid the bills on time, because it turns out they didn't transfer anything, they just changed the contact details

Somehow I would PREFER my credit score being abolished than dealing with Nova again, I have been trying to figure out my getting my WIFI sorted for FIVE months and Nova has graciously provided ZERO HELP EVER and just keep delaying solutions

Join literally any other company you can, do not bother with Nova, they are completely incompetent and god awful to deal with

Cancellation of contract... We had signed up to the 2 year contract, unaware if we move house, this will mean we will have to terminate the contract...also receiving a $650.00 bill. Our contract only had just over 3 months left...come on nova, where ya heart. i was happy to have somewhat of a bill considering we are near the end of the contract...but not the full amount. I will never use Nova again unless this can be adjusted

Internet to power its a mess. Avoid at all costs.

They messed up my sign up three times. Approved a gigabit connection, charged for it. Only got 300mbps, I had to point it out to them to fix after three months.

Massive latency spikes at peak, can sit with a fluctuation when it happens (ping to sydney) of around 200 - 400ms then drops back to around 30ish which is normal. Logged it with them, nothing happened other than "restart the router and the ONT"
There must be no monitoring going on in the background to the consumers network.

Power - I signed up to the 24 month and was incorrectly put onto the no fixed term plan by accident. Luckily dodged a bullet as there was hidden pricing to pay for the TV. Basically putting it on tick with a huge interest rate (after looking at the rates)

Organisation must be in shambles. I feel sorry for the call center. Worse than Orcon, and that is saying a lot.

Just real P.O.S ( I will let you figure out that acronym) They are too lazy to do an actual reading for 5 months then their estimates are way below the actual usage. They could actually use last years data to get an estimate - they have it available! then when they do get off their asses we get a text message saying that I owe a huge amount and must pay now. Mysteriously this is the one month we dont receive the bill by email?? Never had an issue receiving the bills before. Now we lose our prompt payment because we never got the invoice and have to pay even more. Avoid them and change company!!!!!

Offering free TV when you switch at the moment but they fail to tell you that you have to go on a more expensive plan (so it's not really free at all!). I switched power gas and mobile over last week but
once I found out I cancelled the transfer of all 3.

Advertised $30 a month for endless data to find Nova charges plus $10 a month to use their sim card .
False advertising and I am not happy .

Put their junkmail in my mailbox despite a "no circulars" sign. BOO!

The most appalling power co I have ever had to deal with! We relocated from Auckland to Rotorua a month ago. Transferring our account over to our new address has been an absolute nightmare. First we get hooked up to the wrong property. They have not been able to fix as dealing with too many different customer reps. it gets fixed - then they unfix it and put it back to the wrong address. today I was mortified for the 4th time now have deactivated my ac in the app and put my power back to my Auckland address!!! nobody in Nova knows what they are doing and making error after error! the extreme no of emails and phone calls to fix is beyond a joke! Im over it - can only take so much. time to source another power company. we ditched their wifi a long tome ago- if youre thinking of switching over to Nova - think again they are terrible to deal with. We Do not recommend this company fir power or wifi and would never consider their mobile service for all the tea and china given their poor level of customer service to date.

GO TO HELL. Nova energy has lied to us, they have deceived us. I am thoroughly unimpressed.

Continue to increase prices. Staff extremely unfriendly and unprofessional. Worst power company in NZ. I switched to another provider and much happier.