Everything I get from NOCICA is unique, as advertised, and good value. I am a multiple return customer. It takes a little longer because it comes from the source usually in a foreign country, not fr... Voir plus
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Lisez les avis des autres
This is the worst customer service I have ever dealt with. The ordered goods could not be delivered by fedex because I was on vacation. After that I have not received any message whether the bracele... Voir plus
L'entreprise a répondu
ordered a shade that looked like chalk on me, per instructions. return is going to UK which did not notice upon ordering. no return shipping , will cost me at least expensive $19.40. would neve... Voir plus
I always try to purchase from Novica, as the household items, jewelry, etc. are of the best quality and made by talented artisans. Purchases from Novica, wither for myself or as gifts are always gra... Voir plus
À propos de l'entreprise
- Bijouterie
- aussi dans
- Magasin de vêtements
Informations provenant de diverses sources externes
Novica unites you with more than 2,000 extraordinary master artists around the world. Read about their lives, explore their fascinating cultures, and select from more than 30,000 handcrafted works of art.
Coordonnées de contact
Etats-Unis
- www.novica.com
4,0
Bien
103 avis
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A répondu à 66 % de ses avis négatifs
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Shopping with Novica is a wonderful…
Shopping with Novica is a wonderful experience! Not only do they have beautiful products, each item is handmade in the traditional way by master artisans, whose information is provided with each purchase. Supporting these artisans through purchases helps to ensure that their work can continue. Highly, highly recommend!
18 mars 2026
Avis spontané
Am 2.2.2026 Katzenplattform 'Levi'…
Am 2.2.2026 Katzenplattform 'Levi' vorbestellt mit der Info es wäre Mitte Februar lieferbar. Jetzt haben wir den 8.3. und keinerlei Kommunikation. Auf Nachfrage kommt die Antwort "in 3-4 Werktagen" - die sind auch schon wieder vorbei. Unterirdisch.
3 mars 2026
Avis spontané
Desastre
Los productos seguro que son buenos, pero un desastre la web. Intenté comprar una cárdigan unas cuantas veces y la web no me lo permite. La atención un desastre porque al expresar mi problema me dijeron que no podían arreglarlo y me he quedado sin la compra, cosa que me parece una falta de respeto al cliente.
6 février 2026
Avis spontané
Réponse de NOVICA
Thank you for sharing your experience. We are truly sorry to hear about the frustration you encountered while trying to place your order. That is certainly not the experience we want anyone to have, and we sincerely apologize that you felt unsupported when you reached out for help.
We understand how disappointing it must have been to attempt your purchase multiple times without success. Please know that we take feedback about our website and customer service very seriously, and your comments will be shared with our team so we can continue improving.
We would truly appreciate the opportunity to make this right. Please feel free to call us directly at 800.347.3147. One of our agents will be happy to assist you personally with placing your order. We also have Spanish-speaking representatives available Tuesday through Saturday from 9am to 5pm CST to better support you.
We value you as a customer and hope to have the chance to restore your confidence in us.
Sincerely,
Robbie P.
White Lily of the Incas Blouse
I saw this beautiful white blouse in the NOVICA sales catalog; it appeared to have very much detail from the picture.
Upon receipt I saw the meticulous detail of the blouse. It is really beautiful to behold.
29 décembre 2025
Avis spontané
Réponse de NOVICA
Thank you so much for your kind words, Julie! We’re thrilled to hear that the White Lily of the Incas Blouse exceeded your expectations. It’s wonderful to know the artisan’s meticulous craftsmanship shines through in every detail. We hope it brings you joy every time you wear it!
Best,
Robbie P.
Did Not Deliver in Time
Guaranteed delivery before Christmas was false promise. Then instead of actual refund they offered $15 store credit which is useless since I won't use them again.
24 décembre 2025
Avis spontané
Réponse de NOVICA
Hi Melissa,
We are truly sorry for your experience and understand how disappointing it is when an order intended for a holiday gift does not arrive as planned.
While we had every intention of delivering your order before Christmas, there were unforeseen international shipping delays from Peru that were unfortunately outside of our control. Your order was ultimately delivered on December 26, 2025.
Because it did not arrive before the holiday as intended, we proactively refunded your shipping charges on December 24 and also issued store credit as an apology for missing the delivery window. That said, our goal is always customer satisfaction. If you would prefer not to keep the item, you are absolutely welcome to return it for a full refund.
We appreciate your feedback and regret that this experience did not meet your expectations.
Regards,
Robbie P.
Customer Service is non-existent
Customer Service is non-existent. I had an issue with a gift I purchased not being delivered timely. The CS rep told me to contact the post office. I explained that this was their job and would you please escalate to a manager - and nothing was done. They just didn't care. In summary, if you order from them, you might get it and you might not. I never will again.
22 décembre 2025
Avis spontané
Réponse de NOVICA
Hi Mark,
We're sorry this experience was disappointing.
Our team was in regular communication with you throughout this situation, and your order was actively monitored while it was in transit. The delay you experienced was caused by a USPS misrouting during the peak holiday season, and while that is understandably frustrating, the package was ultimately delivered on 12/29.
Regarding escalation: your request coincided with the Christmas holiday period, which resulted in a delayed management response. That gap was not due to indifference, but timing during a scheduled closure. Once management was available, we did respond directly and offered solutions, including refunds and return options.
We recognize that delays are disappointing and we regret this experience did not meet your expectations. Your feedback has been shared internally as part of our ongoing efforts to improve communication during high-volume holiday periods.
Regards,
Robbie P.
NOVICA Is My Go To Gift Site
I buy almost all my gift items from NOVICA, and have for over 15 years. I have always been absolutely delighted with the pieces, the packaging, and the shipping. I especially love the sterling silver jewelry from all of the regions. One of my latest gifts for a best friend was a jewelry roll from India with earrings from Bali. I also have tableware, furniture, and decor items which are unique and beautiful. Novica is simply the best.
3 octobre 2025
Avis spontané
Réponse de NOVICA
Thank you so much for your amazing review and for being a valued NOVICA customer for over 15 years! We are delighted to hear that our pieces, packaging, and shipping consistently bring you joy. It’s wonderful to know that your gifts, from sterling silver jewelry to unique home items, are making such a special impact. Your support means so much to our artisans around the world, and we are thrilled to be your go-to gift site!
LOVE NOVICA !!!
I have been shopping with NOVICA for…
I have been shopping with NOVICA for years. I have been very pleased with most of my items. They are always packed well and come with a sweet note from the artist. I love giving items as gifts as well. Sometimes, there could be a small delay with shipping since they come from all over the world, but they have always found a solution. I appreciate a company that takes responsibility for shipping.
22 septembre 2025
Avis spontané
Réponse de NOVICA
Thank you so much for your kind words and for being a loyal NOVICA shopper for so many years! We are thrilled to hear that our items and the personal touches from our artisans bring joy to you and your gift recipients. We truly appreciate your understanding when shipping takes a bit longer and we are always committed to finding a solution. Your support means the world to our artisans and our team!
Completely Disgraceful Experience – No Accountability or Support
My first way of communication with Novica was via e-mail on August 25th, after the first failed delivery attempt by UPS, when they tried to collect Charges on Delivery, including HST. That’s when I realized my shipment had not been processed as a DDP (Delivered Duty Paid) order, even though that was the delivery method and purchase terms I agreed to at checkout, and Novica had already collected HST from me.
Since then, the situation has only gone downhill. They have done absolutely nothing to resolve the issue, and now they are even ghosting me. Rebecca stopped responding to my e-mails on August 27th, so I called today (August 29th). The agent told me a manager would call me back within half an hour, as my case was something only a manager could handle. That call never came. When I tried again, I was immediately hung up on — twice — without even a hello. I also reached out via Facebook Messenger, and again, no response whatsoever.
Mind you, I have been nothing but respectful and as tolerant as I can be, while watching UPS continue to make delivery attempts throughout the week because the option to hold the package at my local branch was not available for my shipment. As a result, my fragile ceramic packages continued to circulate unnecessarily. Today, UPS finally registered their attempt as the final attempt, and the next step indicated in the system is Return to Sender.
Yet, I have not received a single update from Novica as to what they are doing with UPS to ensure I receive my already-paid items under the terms agreed at checkout. From my perspective, the lack of action so far seems to suggest Novica actually wants my items returned to them. Perhaps having the items returned is less expensive than fixing the mistake they likely made (i.e., paying the fees due to UPS so I can receive my purchases). If UPS were truly the one at fault, I suspect this would have already been resolved and Novica would not be ghosting me.
This is stressful, completely avoidable, and unacceptable. At this point, Novica’s silence makes it feel like they are simply waiting for my packages to be returned rather than honoring our purchase agreement and resolving the matter. Customers deserve far better communication and accountability. Obviously, I do not recommend buying from Novica. Perhaps the items they sell are beautiful (I wouldn’t know!), but if things go wrong, this is the kind of lack of accountability and support you can expect from this company. Completely disgraceful.
25 août 2025
Avis spontané
Réponse de NOVICA
Dear Diana,
We are so sorry for the stress and frustration this caused. Unfortunately, your order was mistakenly handled by UPS as “Charges on Delivery” even though your purchase was placed as DDP (Delivered Duty Paid). We corrected the issue and paid the tax bill on August 29th to ensure your package could move forward, and we’ve been working directly with the carrier to understand how this happened so it does not occur again.
Regarding communication, our colleague Rebecca was out of the office briefly at the time, but she did respond as soon as she returned and continued to follow up with you until the matter was resolved. We understand how the delays and shifting UPS updates created confusion, and we regret that this left you feeling unsupported.
We’re happy to know that your order was securely delivered on September 4th and that everything arrived safely. Thank you for your patience throughout this process, and for giving us the chance to make this right.
Best Regards,
Robbie P.
Don't expect much
I have purchased from Novica twice. The first purchase - two scarves - was shipped within a reasonable period of time. The scarves were low quality, probably not silk (as advertised), and neither of them held up for more than a few wearings - which is very unusual for scarves, as they don't get hard use.
But I like the idea of helping indigenous people who are trying to earn a living, so I made another purchase. That purchase was an alpaca poncho that was shipped from a US location. It took two weeks to arrive. The item is nice enough - okay, but nothing special - and I don't have high hopes that it will last much longer than those scarves.
In the final analysis, I think buying from Novica should be viewed as making a charitable donation (without the tax write-off) and getting a souvenir in return. But if you're looking for good quality handmade items, you're going to be disappointed.
30 juin 2025
Avis spontané
Réponse de NOVICA
Hello Peter,
We’re truly sorry to hear about your experience and the disappointment with your purchases. We stand behind the quality of our handcrafted products and it’s clear we’ve fallen short of your expectations. This is not the experience we want our customers to have, and we would very much like the opportunity to make things right.
If you’re open to it, please reach out to our Customer Care team at service@novica.com so we can personally assist you and work toward a resolution. Your feedback is important to us, and we’ll be sharing your comments with our team to ensure we uphold the standards we promise.
Thank you for supporting artisans, and for giving us the chance to improve.
Warm regards,
Robbie P.
Don't expect the courtesy of a return email or call
I sent 4 emails and left a voicemail and never received a response. I bought a carved box from them off Amazon. The box was okay, decent looking but overpriced in my opinion as it was almost $200. it came with a little key. I lost the key when I moved and reached out to see if I could buy a replacement key off them and never heard back. Again, 4 emails! All received the below email confirmation.
Thank you for reaching out and being a part of our global community helping artisans around the world. Our goal is always to get back to you as quickly as possible with an answer to your question or a resolution to your concern.
Our current response time is typically within 2 business days.
Over the course of 6 weeks. I sent follow up emails and even called and left a voicemail. I never got any sort of response.
Shameful customer service to never respond after so many attempts. Avoid.
UPDATED TO 1 STAR. The person who responded said to email them yet again and claimed he would personally take care of my request.
Well, he didn't. No response... again.
Very disrespectful company.
12 janvier 2025
Avis spontané
Réponse de NOVICA
Hi Eliza,
I'm truly sorry to hear about your experience and that your attempts to reach us went unanswered. That is not the level of service we strive to provide, and I appreciate you bringing this to our attention.
Please email me your order number directly at service@novica.com, and I will personally look into this matter for you. While we typically do not sell extra keys, I would be happy to reach out to the region where your box was crafted and see if the artisan has any available. I cannot guarantee a replacement, but I will do my best to assist you.
Again, I sincerely apologize for any frustration this has caused, and I appreciate the opportunity to make this right. I look forward to hearing from you.
Best,
Robbie P.
Unique & Exceptional
Novica offers such unique items at great prices (I mainly buy sterling silver jewelry from Bali and felted wool ornaments from around the world). I have never been disappointed. I probably have 20-30 items and may be addicted to this site. If duplicate pictures show up on a discount site, they probably were stolen off Novica's site. You can definitely trust Novica.
5 février 2025
Avis spontané
Réponse de NOVICA
Thank you for your amazing review! We’re thrilled to hear that you love our unique artisan-made pieces, especially the sterling silver jewelry from Bali and felted wool ornaments. It’s wonderful to know that you’ve built such a special collection with us!
We truly appreciate your trust and support—it means the world to our artisans and our team. We look forward to bringing you even more beautiful, handcrafted treasures in the future!
Happy shopping, and thanks for being a part of the Novica community!
Best regards,
Robbie P.
Newsletter Spam ohne Ende
Ich habe dort einmal eingekauft, das lief alles gut und die bestellte Ware war ok. Jetzt werde ich aber seit Wochen ständig mit Emails von Novica zugespamt, obwohl ich gleich nach der ersten Email den Newsletter komplett abbestellt habe. Ich habe jetzt mehrmals versucht, alle Emails komplett abzubestellen, sei es über den "Unsuscribed" Button oder durch diverse Emails an den Novica Kundendienst. Dies scheint aber einfach nicht zu funktionieren bzw. irgendjemand dort zu interessieren. Ich bin einfach nur noch genervt.
6 février 2025
Avis spontané
Réponse de NOVICA
Wir entschuldigen uns aufrichtig für die Frustration und die Unannehmlichkeiten, die dies verursacht hat. Wir verstehen sehr gut, wie frustrierend unerwünschte E-Mails sein können, und wir wissen es zu schätzen, dass Sie uns auf dieses Problem aufmerksam gemacht haben.
Ich habe dieses Problem an unser technisches Team weitergeleitet, das das Problem identifiziert und behoben hat, so dass Sie diese E-Mails nicht mehr erhalten sollten. Sollten Sie sie dennoch weiterhin erhalten, wenden Sie sich bitte an service@novica.com. Ich werde mich dann persönlich mit unserem technischen Team in Verbindung setzen, um sicherzustellen, dass das Problem vollständig gelöst wird.
Wir danken Ihnen für Ihre Geduld und wissen Ihre Unterstützung sehr zu schätzen.
Mit freundlichen Grüßen,
Robbie P.
Bitte beachten Sie, dass diese zu Ihrer Bequemlichkeit mit deepl.com übersetzt wurde. Obwohl wir uns um eine genaue Übersetzung bemühen, kann es zu leichten Abweichungen bei der Interpretation des Inhalts kommen. Sollten Sie irgendwelche Bedenken oder Fragen haben, können Sie sich gerne direkt an uns wenden.
Wir danken Ihnen für Ihr Verständnis.
--------------------
We sincerely apologize for the frustration and inconvenience this has caused. We completely understand how frustrating unwanted emails can be, and we appreciate you bringing this to our attention.
I’ve escalated this issue to our technical team, and they have identified and corrected the problem—so you should no longer receive these emails. However, if you do continue to receive them, please reach out to us at service@novica.com, and I will personally follow up with our technical team to ensure this is fully resolved.
Thank you for your patience, and we truly appreciate your support.
Best regards,
Robbie P.
Excellent communication/Superb Quality
There was excellent communication all thru the shipping process. I received regular updates on when I could expect to receive the 2 sweaters I ordered.
Also, the quality of the sweaters was superb. Attention was paid to every detail in the manufacture of each sweater. They are expensive, but I have a feeling that I'll have these sweaters for many years.
5 février 2025
Avis spontané
Réponse de NOVICA
Thank you so much for your wonderful review! We're delighted to hear that you had a smooth experience with our communication and shipping updates. It’s also fantastic to know that you’re happy with the superb quality and craftsmanship of your sweaters.
Our artisans take great pride in their work, and knowing that you recognize the attention to detail makes all the difference. We hope your sweaters bring you warmth and joy for many years to come!
If you ever need anything in the future, we’re always here to help. Enjoy your beautiful sweaters!
Warm regards,
Robbie P.
Gute Qualität der Waren und schnelle…
Gute Qualität der Waren und schnelle Lieferung
4 février 2025
Avis spontané
Réponse de NOVICA
Vielen Dank für Ihre wunderbare Bewertung! Wir sind so froh zu hören, dass Sie mit der Qualität Ihres Kaufs und unserer schnellen Lieferung zufrieden sind. Ihre Unterstützung bedeutet uns sehr viel, und wir freuen uns darauf, Sie in Zukunft wieder zu bedienen!
Bitte beachten Sie, dass diese Nachricht zu Ihrer Erleichterung mit deepl.com übersetzt wurde. Obwohl alle Anstrengungen unternommen wurden, um eine genaue Übersetzung zu gewährleisten, kann es zu leichten Abweichungen bei der Interpretation des Inhalts kommen. Sollten Sie irgendwelche Bedenken oder Fragen haben, können Sie sich gerne direkt an uns wenden.
Wir danken Ihnen für Ihr Verständnis.
I want to recognize artist Wirabhuwana
I want to recognize artist Wirabhuwana. I received a beautiful amethyst cocktail ring, Purple Elegance. I have many amethyst pieces (birthstone) but nothing like this. The checkerboard-faceted 2.5 carat stone is truly unique & I anticipate many many compliments from my friends!! It's beautiful & I am just thrilled that I get to wear it!!!
3 février 2025
Avis spontané
Réponse de NOVICA
Thank you for your glowing review! We’re so happy to hear that you love your Purple Elegance ring by Wirabhuwana. Amethyst is such a stunning stone, and it’s wonderful to know that this unique piece stands out in your collection. The checkerboard-faceted design truly adds a special touch!
We have no doubt you’ll receive plenty of compliments, and we’re thrilled that you get to enjoy wearing it. Thank you for supporting our talented artisans—we appreciate you!
Wishing you many joyful moments with your beautiful ring!
Warm regards,
Robbie P.
Beautiful earrings and something I can feel good about.
I purchased earrings from Novica. They are even prettier than the picture on the Novica site. The quality is excellent. Using the links sent by Novica, I was able to track the package and know exactly when it would arrive. I liked that I didn't have to guess at the arrival or worry if it would arrive. I love that I was able to treat myself and help a talented artist in India.
10 janvier 2025
Avis spontané
Réponse de NOVICA
Thank you for your wonderful review! We're so happy to hear that you love your earrings and that they exceeded your expectations in both beauty and quality. It’s also great to know that our tracking updates made your shopping experience stress-free!
Even more, we love that you feel good about your purchase—supporting talented artisans like those in India is at the heart of what we do. Enjoy your beautiful earrings, and thank you for being a part of the Novica community!
Warmest regards,
Robbie P.
Great experience, beautiful product
The item I purchased (an artisan mask display) is absolutely beautiful. It was really well packed and arrived in a timely fashion. I sometimes have reservations ordering from an online merchant I don’t recognize but I will have no reservations ordering from NOVICA again.
16 janvier 2025
Avis spontané
Réponse de NOVICA
Thank you for your kind words! We're delighted to hear that you had a great experience and that your artisan mask display arrived safely and beautifully. We completely understand the hesitation when trying a new online store, so it means a lot to us that you took a chance on NOVICA—and even more that we earned your trust!
We look forward to serving you again in the future and helping you discover more incredible artisan-crafted treasures. Enjoy your display piece!
Warm regards,
Robbie P.
Informales
Informales. Te envian email confirmando la compra de una joya de Mejico y no vuelven a contactar contigo.
Les pides explicaciones despues de dos semanas de silencio y te contestan que lo sienten pero tienen problemas con envios a España y te cancelan la compra. Sin mas
2 janvier 2025
Avis spontané
Réponse de NOVICA
We sincerely apologize for your experience and any frustration this situation has caused. Unfortunately, some products are not able to be shipped to Spain due to shipping restrictions, and we regret that this was not communicated sooner.
We truly value our customers and would love the opportunity to assist you further. Please reach out to us at service@novica.com, and we would be happy to look into your specific situation and explore any possible alternatives.
Again, we apologize for the inconvenience and appreciate your feedback.
Best regards,
Robbie P.
Wonderful products and awesome customer service
Wonderful products and awesome customer service! They have beautiful clothing and jewlery; I've purchased many things for my wife from them. They also have incredibly helpful customer service. For example, I received two items of clothing for my wife and didn't get around to giving them to her for several months. They turned out to be too large (my fault) and I figured it was too late to exchange them. However, I called and they were incredibly helpful and worked with me to exchange them for the correct sizes. I will most definitely continue to shop with them.
3 janvier 2025
Avis spontané
Réponse de NOVICA
Thank you for your kind words! We're thrilled to hear that you’ve had such a positive experience with both our products and customer service. It’s wonderful to know that you’ve found beautiful gifts for your wife and that our team could assist you with the exchange—even after some time had passed.
We truly appreciate your support and look forward to helping you find more special pieces in the future. If you ever need anything, we’re always happy to help!
Warmest regards,
Robbie P.
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