I ordered a few spare actuators as one of those originally installed had failed. The new actuators arrived promptly and I had the heating up and fully running within 48 hours of the failure.
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Lisez les avis des autres
I installed Nu-Heat UFH 18years ago and carried out regular maintenance and each time I’ve requested replacement parts they’ve helped me with the correct parts every time and if I do make a mistake or... Voir plus
L'entreprise a répondu
Always helpful with spares but the did tell me the wrong part for one element, it’s an old system. Also disappointed with the postage cost being standard when the cost and weight of what I ordered was... Voir plus
L'entreprise a répondu
Bought a heating system from them in 2012, needed new actuators as they do eventually fail. They answered the phone quickly, answered my enquiry easily and I was able to place an order for the parts o... Voir plus
À propos de l'entreprise
À propos de Nu-Heat Underfloor Heating & Renewables
Écrit par l'entreprise
Nu-Heat is proud to be the most experienced integrated underfloor heating and renewables specialist in the country.
With over 80,000 customers already enjoying our systems, you can count on us to heat your home in the best possible way.
FIND THE UFH SYSTEM FOR YOU GET A FREE QUOTE
Why Nu-Heat?
Écrit par l'entreprise
- Bespoke heating design
- Our in-house designers tailor each system to the property, guaranteeing performance.
- Award-winning service
- The only heating company to be awarded a Distinction by the Institute of Customer Service.
- Lifetime technical support
- We support Nu-Heat systems for life. You can always call on us if you need help.
Coordonnées de contact
Heathpark House, Devonshire Road, Heathpark Industrial Estate, EX14 1SD, Honiton, Royaume-Uni
- 01404 549770
- info@nu-heat.co.uk
- www.nu-heat.co.uk
The Ultimate Guide to Underfloor Heating
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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Product / service was great…
Product / service was great unfortunately my ability to fit it was not. Electrician is due next week then life will return to normality. Many thanks for your help and support.
19 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Tim, thank you for taking the time to leave a review. We are pleased you are happy with the service you received. Sorry you are having issues fitting the part. Hopefully the electrician will be able to help or feel free to contact our technical team for advice on 01404 540745.
Great company to deal with as they have…
Great company to deal with as they have always been.
20 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Charles, thank you for taking the time to leave a review, we are pleased you were happy with the service you recieved.
Parts ordered and delivered as promised
23 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Roger, that's great to hear! We are pleased you are happy with the service you received. Thank you for taking the time to leave a review.
I can honestly say they are the best…
I can honestly say they are the best Underfloor Heating suppliers in the market, even at 8 pm at night I can get hold of the Rep (Mike) and he will get things sorted for you. They might be a little bit more expensive but the service and products they provide cover the cost.
18 septembre 2025
Avis spontané
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Ashley thank you very much for taking the time to leave a review. We are pleased you are happy with the service you received and look forward to continue working with you.
Excellent communication throughout the…
Excellent communication throughout the project, from design to installation. Everything required was included in the kit provided. Looking forward to having a snug winter.
10 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Dave, thank you for taking the time to leave a review. We are pleased you are happy with the service you received and hope you enjoy your new system.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Michael, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Everything went smoothly and delivery…
Everything went smoothly and delivery was very prompt
8 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi David, thank you for your review! We're pleased to hear you are happy with the service you received and that your project went smoothly.
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Susie, Thank you for taking the time to leave a review. We are pleased to hear you are happy with the service you received
Incredible Professionalism and Insight from Steve and the Nu-Heat Team
The initial consultation for an underfloor heating project was fantastic. Even though the project had to be postponed due to manufacturer warranty issues on the new house, the service received was impressive. Steve and the team at Nu-Heat demonstrated an incredible level of professionalism, carefully walking through all potential risks and ensuring the full picture was understood before proceeding. They did not just sell a product; they provided genuine insight and put long-term interests first. There is gratitude for their guidance and an expectation to work with them in a couple of years. A truly top-tier customer experience.
5 septembre 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi, Thank you for taking the time to leave a review. Customer Experience is of the the highest importance to us at Nu-Heat so we are really pleased to hear that you were happy with the service and product you recieved.
All went smoothly from the Design stage…
All went smoothly from the Design stage to the delivery
6 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Kamlesh, that's great to hear. I'm pleased you are happy with the service you received. Thank you for taking the time to leave a review.
Very happy
Very happy. The materials they sell is well-made, high-quality so easy to understand and to do the work. Costumer services is top-notch, always ready to help in this busy time. Thanks.
20 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Grzegorz, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Great customer support
I am using Nu-heat for my air source heat pump and underfloor heating system. They have been brilliant to work with and really flexible on timings. Would highly recomend
22 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Thomas, thank you for taking the time to leave a review. We are pleased you are happy with the service you have received.
I was not sure exactly what I needed…
I was not sure exactly what I needed but the support person was great and sent me the links and a discount code.
15 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Andy, thank you for your review! We're happy to hear you received great service
Fast and on the ball
Understood the problem very quickly, identified the part we needed and I received them the next day. Really couldn't have been better.
15 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi David, Thank you for taking the time to leave a review. We are please we were able to assist you and you were happy with the service you received.
Great products but let down…
Fabulous products offering by let down by poor and inconsistent communication when things go wrong. I raised concerns two weeks ago, have had to chase to get any kind of information and when I have raised a complaint, there has been no follow up over a week later. I am only writing this review because noone has bothered to have the cortest to call me. They go at their own pace at Nu Heat...snails pace
7 août 2025
Avis spontané
Réponse de Nu-Heat Underfloor Heating & Renewables
Dear Customer, we are very sorry to hear of your experience, this is not the level of service we expect our customers to receive. We have requested more details from you so that we can assist you further.
Thank you for providing further information. We have escalated the complaint for you. Your new Complaint reference number is CF13663. A Manager should be in a touch in the next couple of days.
excellent service
excellent service. help always available on the phone to make sure your ordering exactly what you need. very prompt delivery.
6 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Stacy, we're happy to hear you're pleased with the service you've received. Thanks for leaving a review!
Quick design for the system
Quick design for the system, easy to order and delivered on time
5 août 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi there, we're happy to hear you were pleased with the service you received. Thanks for leaving a review!
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Wendy, thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Brilliant customer service and comms
Brilliant customer service and comms - they’re always on it and nothing is ever a bother.
3 juillet 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi Ric, that's great to hear!! Thank you for taking the time to leave a review. We are pleased you are happy with the service you received.
Helpful and informative.
2 juillet 2025
Réponse de Nu-Heat Underfloor Heating & Renewables
Hi David, Thank you for taking the time to leave a review, I am pleased you are happy with the service you received.
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