Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone... Voir plus
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Établissement
Changer d'établissement14-16 Castle Lane, BT1 5DA Belfast, Northern Ireland, GB
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Lisez les avis des autres
I was out of my contract with 02 and went to Enniskillen, Erneside shopping centre to their office. Met by a smiling Anita who quickly helped me to view my new options without pushing any sales and e... Voir plus
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I had no data when on holiday so I couldn’t get any internet when out and about
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Very bed rewius They are scammers They buying devices on my name without my permission scammers
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
14-16 Castle Lane, BT1 5DA, Belfast, Northern Ireland, Royaume-Uni
- 028 9694 7282
4,7
Excellent
100 avis
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Quality Service
Went in to get a pricing for a new phone, and was met with the friendly face of Travis. from the moment we sat down he was nothing but helpful, we had a very personal experience, and was more than happy to explain anything we didn’t have knowledge of. All in all 10/10 experience, Thanks Travis.
6 septembre 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Dylan,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Travis. It's wonderful to know that from the moment you sat down, he was friendly, helpful, and took the time to explain everything clearly.
Providing a personal, knowledgeable, and customer-focused experience is what we strive for, so it's fantastic to hear that Travis was able to answer your questions and help you explore your options for a new phone with confidence.
We'll be sure to pass your kind feedback on to Travis, who will be delighted to hear that his assistance earned a 10/10 rating and made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gXQZ77
📘 Facebook: https://bit.ly/3SvOoJB
Thank you for choosing O2.
02 store castle street belfast
We visited the store on Castle Lane as I wanted to upgrade and my partner wanted to switch up. We were introduced to Emma. Emma invited us to sit down and discuss all our options and which would be the best for us. She gave us all the information and clearly explained the terms and conditions. She answered all our questions clearly. While carrying out our sales and data transfer she was very friendly and had a few casual conversations which made us feel comfortable and at ease. Before leaving she made sure everything was working and how to contact her if we needed to. She was very patient and nothing was too much bother. Her customer sevice was 100% and I would definitely recommend visiting this store and will be returning in the future. Definitely deserves this 5/5 rating
4 septembre 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Tracy,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Emma at our Castle Lane store. It's fantastic to know that she took the time to sit down with you and your partner, explain all of the available options, and help you find the solutions that best suited your needs.
Providing clear information, answering questions thoroughly, and ensuring customers fully understand their choices is what we strive for, so it's wonderful to hear that Emma made the whole process straightforward and enjoyable. We're especially pleased that her friendly approach and conversation helped you both feel comfortable and at ease throughout your visit.
It's also great to hear that Emma supported you through your upgrade, Switch Up, and data transfer, while making sure everything was working correctly before you left the store. Providing patient, knowledgeable, and customer-focused service is exactly what we aim for, and it's clear Emma delivered this throughout your experience.
We'll be sure to pass your fantastic feedback on to Emma, who will be delighted to hear how much her support was appreciated and that you'd happily recommend both her and the store to others.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/46bLooM
📘 Facebook: https://bit.ly/4gNXvgB
Thank you for choosing O2.
Good experience with renewal of contract.
I was out of my contract with 02 and went to Enniskillen, Erneside shopping centre to their office. Met by a smiling Anita who quickly helped me to view my new options without pushing any sales and explained everything in a clear manner. Answered all my queries and made me feel comfortable when I'd did say some of the technical terms were hard to understand ,Anita went over them again for me.
4 septembre 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Brenda,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Anita at our Enniskillen Erneside store. It's wonderful to know that she welcomed you with a smile and took the time to talk through your options clearly after your contract ended.
Providing honest, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Anita explained everything without any pressure, answered all of your questions, and made sure you felt comfortable throughout the discussion.
We're especially pleased to hear that when some of the technical terms were difficult to understand, Anita was happy to go over them again and ensure you had all the information you needed to make an informed decision.
We'll be sure to pass your kind feedback on to Anita, who will be delighted to hear that her patience, professionalism, and friendly approach were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zR5Jxc
📘 Facebook: https://bit.ly/4yJxmXV
Thank you for choosing O2.
Emma was very helpful and polite
Emma was very helpful and polite , she helped my partner and i choose new phones , sorted the contracts and spent time making sure we had great customer service. Would not hesitate to recommend the store and Emma in particular
4 septembre 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Emma was so helpful and polite during your visit. It's wonderful to know that she took the time to help you and your partner choose your new phones, arrange your contracts, and ensure you received great customer service throughout.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Emma made such a positive impression and helped make the whole process straightforward and enjoyable.
We'll be sure to pass your kind feedback on to Emma, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zYHeON
📘 Facebook: https://bit.ly/3SM4qiz
Thank you for choosing O2.
Compete joke been with o2 since mobile…
Compete joke been with o2 since mobile phones where invented and now i get alot of spam calls but have been getting atleast 6 to 7 calls from random numbers stating theyre returning my call but yet my phone never called them went to the o2 shop for help they said that cant happen just spam calls to ignore until i had got sent screenshots of my number clearly calling these numbers so rang o2 spoke to a very unhelpful indian fella who wouldnt even let me get a word in to explain just kept saying yes ill help with that then say hes gona need all my details to look into this witch o2 should have so said no not happy giving all my details to him as i dont think there network is secure indian fella just kept cuting me of couldnt get a word in to explain anything and when i did he clearly wasnt listening because he just kept changing it and when i tried correcting him got cut of everytime i opened my mouth... i have no idea whats going on with o2 but its not longer secure and i will be changing networks asap i recommend any1 on o2 does the same.
My numbers been spofed so much for your secure network no I won't be calling use I'll be changing networks soon as I inform everyone on the change of number hopefully everyone that reads this review with also see how unsecured 02 really is and will also change networks
1 septembre 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Jay, thank you for taking the time to leave us a review. We're sorry to hear that about your experience, and it sounds like your number has been spoofed. We'd like to investigate this matter for you, and kindly ask that you reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4y9vMhn
Facebook: https://bit.ly/4xCwRyw
Instagram: https://bit.ly/3SGrP4U
Emma could not have been more helpful
Emma could not have been more helpful. She was most patient and kind. Thank you.
28 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Anne, thank you for taking the time to leave us a review. We're glad to hear that you had a great experience with Emma! If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4i1jjaY
Facebook: https://bit.ly/4gy5hew
Instagram: https://bit.ly/4grq0ll
Great experience buying my new phone at…
Great experience buying my new phone at O2. The whole process was quick and straightforward. Staff were friendly and got me set up without any hassle or pushy upselling.
26 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Amanda, thank you for your lovely review!
We're so glad to hear you had such a positive experience purchasing your new phone with us. It's great to know the team made the process quick, straightforward, and stress-free. We appreciate your feedback and hope you enjoy your new phone. Thanks for choosing O2!
Emma excellent customer service
18 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave a review.☺️
We're delighted to hear that Emma provided you with excellent customer service. We'll be sure to pass on your kind feedback to her, as we know she'll really appreciate the recognition.
Thanks again for sharing your experience, and we look forward to helping you again in the future.💙
Great fun buying my phone
Great fun buying my phone. Never thought I would say that. Staff are very friendly and good fun to be around
22 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hello James,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you had such a great experience buying your new phone. We love the fact that you've described it as "great fun" because that's not something people usually expect when making a purchase!
It's wonderful to know that our team made such a positive impression with their friendly approach and great sense of humour. We believe that excellent service should always come with a smile, so your comments will mean a lot to the colleagues involved.
Thank you again for taking the time to share your experience. We hope you're loving your new phone and look forward to helping you again in the future!
Kurtis was incredibly helpful!
Kurtis was incredibly helpful!
Couldn't thank him enough
19 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hello Hannah,
Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that Kurtis was incredibly helpful and provided the support you needed.
We really appreciate your feedback and your trust in us. If there's ever anything else we can help with, please don't hesitate to get in touch.
Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gG3Yv9
Facebook: https://bit.ly/4qmK0ZC
They fixed my issue with my account so…
They fixed my issue with my account so quickly, and had great craic with all of the staff! Thank you to Patrick, Emma, Trevor and Sahill ☺️💗✨
18 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for posting this amazing review, Ruby. 😊
We're delighted to hear that you're enjoying our services and that the team were able to resolve the issue so quickly for you. It's always great to receive positive feedback, and we're pleased we could get everything sorted and back on track.
If you need anything else, please don't hesitate to get in touch using one of the following contact methods:
Call: 150 (free from a Virgin Media landline) or 0345 454 1111 from any other phone
X: https://bit.ly/3U6IaAb
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4qr7MUs
Thanks again for your lovely feedback, and we hope you continue to enjoy your services with us. 💜
Switching home telecomms
Went to Castle Lane store on 14 August. Met with Emma who listened to my queries and made suggestions as to my best options. After discussions Emma, with my agreement, changed home telecoms provider. Would certainly recommend Emma to anyone who had issues with O2/Virgin
14 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for the review Dee! We're delighted to hear that Emma provided such helpful and informative support during your visit to our Castle Lane store. Taking the time to listen carefully, understand your needs, and explain the available options is exactly the kind of service we strive to deliver.
It's great to know that Emma was able to help you make an informed decision and support you with changing your home telecoms provider.
Thank you for taking the time to share your experience. We'll be sure to pass your kind feedback on to Emma.
Réponse de O2 - Belfast Castle Lane
Hi Ava,
Thank you for taking the time to leave a review.
We're delighted to hear that Mya was so great and helpful during your visit. Providing friendly, knowledgeable, and supportive service is what we strive for, so it's wonderful to know that Mya made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Mya, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4i4XHdD
📘 Facebook: https://bit.ly/4qbfyBR
Thank you for choosing O2.
Great service
Served by a guy named Kurtis who’s only been working 2 weeks but was extremely friendly and well informed. Helped us get the best deal possible and a good chat too, thanks.
10 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hello Billy,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Kurtis provided such a friendly and knowledgeable service. It's especially great to hear that, despite only being with us for a short time, he was able to help you find the best deal and make the experience an enjoyable one.
We'll be sure to pass your kind feedback on to Kurtis. Thanks again for choosing O2, and we hope you continue to enjoy our service.
Tariff help for travel abroad
Travis served us in store on Friday 31st July. I needed an amendment to my tariff for travel abroad. Travis was so kind and helpful getting my family and I sorted, with great advice. Especially helpful given that it was 5 mins before closing time in the store! Many thanks to him.
31 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Catherine,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Travis. It's wonderful to know that he was able to help with amending your tariff for travel abroad and provide helpful advice for both you and your family.
Providing friendly, knowledgeable, and customer-focused support is what we strive for, so it's especially great to hear that Travis took the time to assist you, even so close to closing time. Going the extra mile to ensure our customers are looked after is something we truly value.
We'll be sure to pass your kind feedback on to Travis, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g3qJHW
📘 Facebook: https://bit.ly/4wRVXt1
Thank you for choosing O2.
Réponse de O2 - Belfast Castle Lane
Thank you for your review Marco and we're pleased to hear that you had an excellent customer service experience. We truly appreciate your comments.
Customer service in this store was…
Customer service in this store was brilliant. Kurtis was fantastic help
6 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi and thank you for your review Rebecca. We're happy to hear that Kurtis was able to help you with your query providing a positive experience and thank you for taking the time to share your experience with us.
Mobile 02 shop
Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone tablet and a watch because the agent said it was cheaper to do it that way rang to see when my contract ended or to find out my phone and the tablet and in October this year yet the watch runs to next year 2027. I was never told that this would be the case it starting off my contract at £65. It’s now nearly 80. I am so angry I will never ever go to 02 again. when I rang to find out what was happening the manager I spoke to was so unhelpful she was rude in my opinion. I didn’t give a damn I signed the contract. If I’ve been given time to read that contract I’ll probably realise and not signed it.
31 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Billy,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you later discover that different products on your account have different contract end dates, especially if this wasn't what you were expecting when you agreed to your package.
We're also disappointed to hear that your discussions with customer service left you feeling unsupported. We appreciate that understanding contract terms, monthly costs, and agreement lengths is important when making decisions about your account, and we're sorry to hear that this experience has affected your confidence in O2.
If you'd like to review your options or discuss your account further, please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wI7laH
📘 Facebook: https://bit.ly/4z20o5R
If you're looking for information about leaving O2, including contract cancellations and transferring your number, you can find further guidance here:
🔗 https://bit.ly/4fGM4Il
Thank you for your feedback.
Emma from Castle Lane Belfast was a star
Emma from Castle Lane Belfast was really friendly & helpful. She clearly knew the products & deals available and helped me choose what was right for me.
4 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Vicky,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Emma at our Castle Lane Belfast store. It's wonderful to know that she was friendly, helpful, and took the time to understand your needs.
Providing knowledgeable, customer-focused support is what we strive for, so it's fantastic to hear that Emma was able to clearly explain the products and offers available and help you choose the option that was right for you.
We'll be sure to pass your kind feedback on to Emma, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4cksi34
📘 Facebook: https://bit.ly/4xcI3kE
Thank you for choosing O2.
Sahil was extremely helpful
Sahil was extremely helpful, and patient in explaining things. He got me the best deal possible
3 août 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Seán,
Thank you for taking the time to leave a review.
We're delighted to hear that Sahil was extremely helpful and patient in explaining everything to you. We know how important it is to have clear information when exploring your options, so it's wonderful to hear that Sahil took the time to ensure everything was easy to understand.
It's also great to know that he was able to help you find the best deal possible. Providing friendly, knowledgeable, and customer-focused support is what we strive for, and we're pleased that Sahil made such a positive impression.
We'll be sure to pass your kind feedback on to Sahil, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xny1O0
📘 Facebook: https://bit.ly/4hdI5UW
Thank you for choosing O2.
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