Hi guys, if you’re thinking of getting a contract with O2 think twice when you’re there you’re not given the time to read the contract I went in for a mobile phone. I ended up coming out with a phone... Voir plus
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Établissement
Changer d'établissement14-16 Castle Lane, BT1 5DA Belfast, Northern Ireland, GB
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I was out of my contract with 02 and went to Enniskillen, Erneside shopping centre to their office. Met by a smiling Anita who quickly helped me to view my new options without pushing any sales and e... Voir plus
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I had no data when on holiday so I couldn’t get any internet when out and about
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Very bed rewius They are scammers They buying devices on my name without my permission scammers
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
14-16 Castle Lane, BT1 5DA, Belfast, Northern Ireland, Royaume-Uni
- 028 9694 7282
4,7
Excellent
100 avis
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Amazing experience-highly recommend the store
We went in to get a first phone for my son and were seen by Emma in the Castle Lane store, Belfast. She was absolutely amazing with him. She took asked him questions about how he was going to use it and then recommended a phone and took him through the features. She was so personable, knowledgeable and friendly- she made the experience great instead of the stressed out mess I was anticipating.
6 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Lorna-Jayne,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wE4Q91
📘 Facebook: https://bit.ly/4aOvJP4
The girl Emma was so helpful and…
The girl Emma was so helpful and friendly
6 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi David,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R2ZrJs
📘 Facebook: https://bit.ly/4f3dtTe
Travis was very helpful and well…
Travis was very helpful and well informed. Guided us through the process very professionally. Made the decision to switch to O2 easy.
5 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Chris,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4eUUkUJ
📘 Facebook: https://bit.ly/4pcrnqX
I visited the Belfast store where a…
I visited the Belfast store where a very kind dude named Gary. He is one of the nicest dudes I have met. He was so helpful and couldn’t do enough to help me! He sorted my issue with my phone. He is a very valuable member of your team at O2.
Thank you Gary
Jo
28 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Jo,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44GpsBD
📘 Facebook: https://bit.ly/4vkLDry
We came in to upgrade my husbands…
We came in to upgrade my husbands iPhone. The 3 boys in store were extremely helpful and gave us a great deal which included a Lenovo tablet. They have also given us great advice to upgrade to the family plan when my contract is up in Feb 2027. In addition to this they supported us to to get virgin media for our new house. They also supported my husband to switch over his apps and photos to his new phone.
4 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4floKQa
Facebook: https://bit.ly/3Rpctku
Brilliant service from Emma in Castle Lane Belfast
Emma in Castle Lane, Belfast dealt with us and she couldn’t have been any nicer or more helpful!! She answered the many questions we had and put us at ease, all with a smile.
We were very impressed by the service and the products.
4 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aFb6oo
Facebook: https://bit.ly/3Tm49m5
My mum and I visited the Castle street…
My mum and I visited the Castle street store in Belfast. My father recently passed away and we wanted to inform O2 regarding his account. We were dealt with by staff with the utmost understanding and respect and we would like to express our gratitude to the staff for their help and support. Emma in particular was incredibly kind and helpful.
3 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gY8PbH
Facebook: https://bit.ly/44SFg3X
Emma at o2 Belfast castle lane
Emma at o2 Belfast castle lane, was very helpful and friendly.
Excellent service
3 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fk5hiF
Facebook: https://bit.ly/4wroBAk
Great support for O2 shop at Belfast shop (BT1 5DA)
I truly appreciate Ollie / Gary / Patrick and Brendan helping me the issue of name change issues. They are very helpful to me in the process of getting my correct name changed.
I highly recommend you to contact them directly for O2 mobile support services if needed.
Stanley HOU
29 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44MBnh3
Facebook: https://bit.ly/4vQnfiT
Outstanding customer service from Gary
I have had issues with 02 for 2 and a half years as a customer, 2 visits in store with member of staff Gary and all of these issues have been eliminated.
Gary could not have been more helpful, friendly and supportive to my situation. He resolved the wrongful debt put on to my account, and has saved me from potentially loosing my home due to this debt. I could have cried with relief leaving the store today after speaking with Gary, the effort he has put into my case to resolve has been immense. Even writing this review I simply cannot put into words JUST how thankful I am for Gary and the help he has given me. I sincerely hope that this review is taken into consideration and he is recognised fully for his outstanding customer care and service. Get this man a pay raise ASAP - seriously, I mean that.
Thank you again Gary ❤️
2 juillet 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for your review! It is great to hear about the level of service you have received.
Debbie Belfast
Debbie in the Belfast Castle Lane store was very knowledgeable and helpful.
27 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Anna, thank you for taking the time to leave us a review.
We're really pleased to hear that Debbie at our Belfast Castle Lane store was so knowledgeable and helpful. We'll be sure to pass on your kind feedback to her.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wTizc4
Facebook: https://bit.ly/3Rmjbb6
Great practical advice and support from…
Great practical advice and support from Gary and Sahil.
27 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wj8KUC
Facebook: https://bit.ly/4eDDOsc
The brilliant Travis
Well where do I start, on what was a grey dull day in Belfast, was certainly made much brighter by the service provided by a young gentleman by the name of Travis. Travis welcomed me with metaphorical open arms, with a cheeky smile that could sell ice to the Eskimos. Travis helped me sort my issue with ease and answered every possible question I had. Travis also reassured me that 02 were very much an eco friendly company which helped me come to the realisation that I came to the right decision in sticking with 02. Travis couldn’t have been any better and I believe you have a real gem on your hands. Overall great experience.
27 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oXlYDU
Facebook: https://bit.ly/4vadpHl
I am very happy with O2
I am very happy with O2, and this is down to the staff in their shops. I had a problem with my phone and Debbie (Cornmarket branch) sorted it . The welcome at the door, and the referral to Debbie was quick, and welcoming. I would recommend O2, the after service has to be one of the best on the high street.
27 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Helen,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with our team at the Cornmarket store. It's great to know that you received a warm welcome on arrival and that Debbie was able to quickly resolve the issue with your phone.
Providing friendly, efficient support doesn't stop once a customer leaves the store, so it's especially rewarding to hear that our aftercare service has stood out for you. Your recommendation means a great deal to us, and we'll be sure to share your kind words with Debbie and the rest of the Cornmarket team.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4b0oYtv
📘 Facebook: https://bit.ly/4fqxNxY
First Class Service
The service I received was first class. I had stopped in with a question of curiousity on how the O2 switch worked as far as transferring all the data from one to the other and a lady named Emma helped me out and I was able to upgrade to a new phone and get a free Samsung tablet for less money than I was paying. Thank you Emma.
26 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for the review Gerard - it's great to hear about the service and experience you have had
Emma Castle Lane Store Belfast 5 Stars
Absolutely fantastic service today from the o2 Store in Castle Lane Belfast, Emma was incredibly knowledgeable, friendly and helpful, Maiya the new start was also fantastic and very helpful and friendly, the Store Leader was great with us too, all round fantastic experience and got exactly what we were looking for. Will always go to this store from now on.
26 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for the review Lynsey - it's great to hear about the experience you have had. We'll make sure that this is passed onto the team for you
Done all to help me and good craic at…
Done all to help me and good craic at same time 👌
26 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thanks for the reviw Sam, it's great to hear about the experience you have had
Brilliant and friendly staff
Brilliant and friendly staff, Emma was fantastic and and so helpful.
This was in Castle Lane Belfast
26 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review, Kay. We're so glad to hear that you have had a great experience in store with our agents. If you need any future assistance, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4waJwaH
Facebook: Send us a private message or mention us at: https://bit.ly/4weBjlZ
Emma was very knowledgeable and she…
Emma was very knowledgeable and she instantly made a connection with us, very chatty and just an all round lovely girl
25 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xVSDOk
Facebook: https://bit.ly/4arfXcI
Called in as sim had not been received…
Called in as sim had not been received in post. Niamh and Gary were very helpful and sorted me out with an eSIM. Excellent customer service from them both.
24 juin 2026
Avis spontané
Réponse de O2 - Belfast Castle Lane
Hi Martin, thank you for taking the time to leave a review.
We're delighted to hear that Niamh and Gary were able to help when your SIM card had not arrived in the post. It's great to know they were able to get you connected quickly with an eSIM. We'll be sure to pass on your kind feedback to both Niamh and Gary.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fKInkN
Facebook: https://bit.ly/3TeljCe
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