Ocl Solicitors Avis 

The regular communication and clarity of focus made it easy to keep updated on progress and also what each step meant.

I’ve found Louise Bett and the OCL team to be incredibly helpful and professional throughout what has been a complex case. She and her team have always taken the time to explain things clearly, making sure I understood what was happening at each stage. She has been approachable, patient and supportive throughout.

Helpful, understanding and kept me upto date when anything changed, or they needed more information, I felt they were truly on my side, thank you

Danny was always transparent and went behind to deliver great customer service and is very knowledgeable

A great service by Charlotte. She was always checking in and making sure I was ok. Gave me regular updates and handled my case brilliantly. Would fully recommend.

Karli Ellis was very efficient and helpful. The situation was quite long and drawn out. I was always sent updates and this company is recommended.

Litigation Assistant, Curtis kept me updated on progress. Called me when matter was settled and answered questions.

OCL were overseeing a claim on behalf of my car insurance where I was victim to a car crashing into my car and fleeing, thankfully their car was left at scene allowing me to claim from their insurance.
My insurance managed to recover my costs for vehicle within 5 weeks of the incident, however instructed OCL to recover their costs for vehicle storeage/hire vehicle due to the lack of communication from third party insurance.
I was bombarded by calls from unknown numbers and emails which I soon found out to be from OCL.
Within days of my costs been recovered, i was asked to provide documentation to support the claim should it go to court, information for the last 6 months leading up to the crash, bank statements from all accounts, payslips, my child's savings accounts, shared accounts with my wife - I was told if i do not comply I may incur the legal costs myself leaving me feeling threatened and confused as to why I needed to provide my child's savings accounts information in their name.
Whilst I was more than happy to comply and i understood the requirement to provide all documentation - the claim at this point had been with OCL for a week and I feel they 'jumped the gun' with me on this one causing me an unnecessary amount of stress and worry when I consider myself to be a victim in this matter.
After providing all documentation as quick as I could, I had an email to say the payment has been made by the third party insurance and I can consider the case to be closed by a different person.
I have not been advised all documentation that i provided has been destroyed and whilst I understand that OCL had been instructed by my solicitors to retrieve costs owed to them, they have took a 'brute' approach with me leaving me to feel frustrated, threatened and annoyed following what has been a fairly stressful situation for me.
I do not feel i have had a good experience with OCL they have lacked a 'Humane personable approach'.
I hope other people do not have the same experience as me because this was a toxic and horrible situation to be in, I hope OCL review this and improve.

Review for Louise Bett

Louise Bett has been our solicitor for over four years, and we are now approaching the conclusion of our claim, with closure anticipated next year.

Throughout the entire process, Louise has been professional, honest, transparent, and consistently supportive. She has always taken the time to listen, shown genuine care and commitment, and responded positively and promptly to our requests, questions and worries.

Her patience, expertise, and trustworthy approach have given us confidence every step of the way. Regardless of the final outcome, we are incredibly grateful for her guidance, dedication and patience over the last 4 years.

Thank you, Louise, (and team) for your outstanding support. ⭐⭐⭐⭐⭐

Michael Warriner and Family :)

Very good communication. Helped me with any issues.

Was really good in fighting the case

A very stress situation has now been satisfactorily resolved.
Thank you

Lucia kept me informed at all times

Very very helpful and most polite and great service

Very fast and helpful, making the whole experience easy to follow and understand. Would gladly recommend.

Thank you

Christopher Clark

OCL solicitors kept me informed every step of the way and answered any questions or queries I had

I have had a really good experience with O C L solicitors. They have kept me updated with the latest information about my personal injury claim. I would highly recommend them.

great experience. Daniel was fantastic, he gave us all the information and guidance that we needed to make the process smooth and efficient. Thankyou!

Daniel was brillant very informative kept me updated every step of the way

Charlotte and Laura recently took over my claim and have been nothing but wonderful throughout the process so far. They have been conscientious and approachable at all times, and I finally feel like my claim is moving after quite sometime dealing with another firm. Thank you so much.

Had the pleasure of speaking to Erin who was very professional and reassuring about an ongoing issue. Very helpful and much appreciated.