Old Mutual Malawi
My experience with Old Mutual Malawi has been extremely frustrating and deeply disappointing. I opened three policy accounts for my children after being assured by a sales executive that the company had improved its systems and that payments and follow-ups were now being handled more efficiently.
Unfortunately, instead of honoring the agreed terms, Old Mutual began making unauthorized deductions that were higher than what was agreed. When I raised the issue, I was assured that the excess would be refunded and even received a notification confirming that a refund was being processed. However, the refund was never made.
To make matters worse, the same unauthorized deductions continued the following month. Again, I raised the issue and was persuaded to remain patient with the promise that the refund was on its way. Once more, nothing was done.
I was later contacted by a representative who personally assured me that the matter would be resolved within a week and that I could follow up directly with her. When I called to follow up, my calls went unanswered, and she never returned them. I also sent a follow-up email, which remains unacknowledged to this day.
This shows a consistent pattern of negligence, broken promises, and unprofessionalism. Old Mutual Malawi has not only failed to correct its own mistakes but has also disregarded the trust and patience of its clients.
Based on this experience, I would strongly advise others to avoid Old Mutual Malawi. They have proven to be unreliable, unprofessional, and incapable of delivering the service they promise.