Olivehomeandsolar Avis 

Réponse de Olivehomeandsolar

ll y a 3 jours

⭐️⭐️⭐️⭐️⭐️
Thank you so much for taking the time to share your experience! We're delighted to hear that Sterling was pleasant and informative during your session. Providing clear, helpful guidance is exactly what we strive for, and it's wonderful to know it made a difference.

We truly appreciate your feedback.

Réponse de Olivehomeandsolar

Actualisé il y a 7 jours

It was an absolute pleasure working with you from start to finish.

Thank you so much for the lovely review! ⭐⭐⭐⭐⭐

Your kind words mean the world to our team, and it's customers like you who make what we do so rewarding.

If you ever need anything in the future, please don't hesitate to reach out — we're always happy to help.

Thanks again for choosing us and for taking the time to share your experience!

Réponse de Olivehomeandsolar

ll y a 7 jours

thank you so much — this truly made our day! 💛

It means the world to hear that Stirling was able to help you get to the bottom of the issue with your flat roof. He's exactly the kind of person who won't rest until he's found the answer, and knowing he was able to give you that peace of mind is wonderful.

We'll make sure he sees this — he'll be over the moon. People like him are the heart of what we do, and customers like you make it all worthwhile.

Thank you again for your kindness and for trusting us with your home.

Réponse de Olivehomeandsolar

8 oct. 2026

Thank you for taking the time to leave us a review! We are delighted to hear that our team was punctual, courteous, and efficient.

We pride ourselves on delivering a smooth experience from start to finish, and we look forward to working with you again in the future!

Réponse de Olivehomeandsolar

1 oct. 2026

Dear Mr. and Mrs. Taylor,

Thank you so much for taking the time to leave such a lovely review! It was an absolute joy and privilege working with you both.

We are so glad to hear that you were pleased with the work and that our team took great care of your home while staying quick and efficient. We will be sure to pass along your kind words to the three gentlemen who completed the job—they will be thrilled to know their politeness and hard work made such a positive impression!

Your recommendation means the world to us. Wishing you both all the very best, and please don't hesitate to reach out if you ever need anything in the future!

Warmest regards,
Olive and Home Solar

Réponse de Olivehomeandsolar

7 sept. 2026

Thank you so much for your kind review! We completely understand taking up a friend’s helpful offer, and we are glad we could make the cancellation process smooth for you.

We apologize for the short delay with your refund, but we always strive to keep our customers informed every step of the way.

If you ever need any assistance or advice in the future, our team will be more than happy to help!

Réponse de Olivehomeandsolar

Actualisé le 30 sept. 2026

Thank you for updating your review and for working with us to reach a resolution. We sincerely apologise for the distress and frustration caused by the original errors.

Customer satisfaction and fair treatment are our highest priorities. We are glad our management team could resolve your formal complaint promptly with full refunds for both jobs.

Please be assured that we have taken direct action, including retraining the representative involved, to prevent this from happening again. We appreciate your patience while we made things right.

Réponse de Olivehomeandsolar

23 août 2026

Thank you for sharing such a great review!

We are so pleased to hear that Thomas provided wonderful service from the office, and that our survey team made a great impression in person.

Helping you and your wife clearly understand your home's energy performance through our detailed report is exactly what we aim for.

We truly appreciate your feedback and look forward to being here for any future energy efficiency needs!

Warm regards,
The Olive Home and Solar
Admin@Olivehomeandsolar.co.uk
03301 231 220

Réponse de Olivehomeandsolar

23 août 2026

Thank you for taking the time to leave us a review. I am so sorry for the frustration this caused—that is certainly not the experience we want you to have when reaching out to us.

It sounds like there may have been an unexpected glitch with our phone system, and I apologize that your call wasn't picked up properly. We would love the opportunity to assist you—please feel free to give us another call 03301 231 220 or drop us an email at Admin@olivehomeandsolar.co.uk with your preferred contact details, and a member of our team will reach out to you directly.

Warm regards,
Olive Home and Solar

Réponse de Olivehomeandsolar

Actualisé il y a 7 jours

Thank you for your review, and we're truly sorry for the upset this has caused you and your mother.

We completely understand your anger. You were protecting a vulnerable family member, and any one of us would feel exactly the same in your position. Please know your concerns have been taken seriously from the moment you raised them.

We want to be open about what happened. We have listened to the call in full, and we can confirm that no pressure was applied at any point. The root of the problem was this: the telephonist who made the call was a new trainee who failed to qualify the call correctly. When your mother explained she was elderly and confused, our safeguarding policy required the call to end politely with no appointment booked — and that didn't happen. That was our failure, and we sincerely apologise.

Since then, that employee has completed intensive retraining in safeguarding vulnerable customers, as well as further training on our company, who we are and what we do, so that every customer receives accurate information. We have also reviewed our procedures so that any indication a person may be vulnerable brings a call to an immediate, courteous end.

We also want to be transparent: we proactively contacted Trading Standards to seek guidance on this matter, and they confirmed that as no transaction took place, it is not a matter they would take forward as a Trading Standards case.
Regardless, we felt it important to hold ourselves to account, which is why we carried out our own full internal investigation.

To clarify one point: the calls were made from our own registered work mobile numbers, connected to our dialling system — not masked or third-party numbers.

As we discussed on the phone, Gary, we have prepared a full internal report into this matter, together with our formal complaints procedure, and we are ready to send it to you. However, there appears to be an issue with the contact details we currently hold for you, and we've been unable to reach you. Could we ask you to call our office on 03301 231 220 or email us at Admin@Olivehomeandsolar.co.uk with your preferred contact details? The moment we hear from you, the report will be on its way, and we'll gladly answer any questions that remain.

We hope we can restore your confidence in us, and we look forward to hearing from you.