Omnitub Avis 

Simply outstanding!

The owner of Omnitub takes care of every question and concern from start to finish. He is exceptionally passionate about making sure his customers get exactly what they want. We were in contact via WhatsApp for almost six months to ensure that shipping our dream bathtub to Germany would go smoothly. Everything went perfectly, and thanks to the direct communication with the owner, we were able to arrange the delivery date very flexibly.

The bathtub arrived on time and in perfect condition. The transport company Omnitub works with (Palletways) delivered everything without any issues, and the communication regarding when the import VAT had to be paid so the shipment could continue through Northern Ireland and Ireland was excellent.

The bathtub itself is exactly as described—comfortable, high-quality, and very easy to maintain. The owner genuinely cares that his customers are happy with their bathtub. He even sends ideas for possible access steps and enjoys receiving photos of the bathtub once it has been installed at the customer’s home.

We felt exceptionally well looked after throughout the entire process and are truly grateful to have found such an honest and trustworthy businessman as Ollie and his company, Omnitub. Buying something as significant as a bathtub isn’t something you do every day, so naturally you worry that something might go wrong. But through his WhatsApp messages, video updates, and by patiently answering our many questions, Ollie completely put our minds at ease.

Ollie, you’re doing an amazing job. Please keep it up!!!

1st delivery put on hold no reason
2nd asked to help lift off wagon assumed tail lift problem
3rd damaged pallet
4th unwrapped to find damage on bath
5th phoned immediately told we will phone back same day
6th three days later reminded them I was waiting to get one word answer apologise
they are now blanking me so it looks like I take bath too the tip and write the money off

Recently they have been offering free UK delivery but clearly they don't accept Orkney is part of the UK as delivery is £120. That's pretty steep even for a bath! I like to buy British but they don't make it easy. Customer service doesn't seem to feature sadly .

Excellent customer and delivery service. Bath looks good. Was planning to use a bath panel but ended up having frame built to fit filler in agreed location. Also overall bath height with feet was deeper than expected. Ended up dropping the floor to accomodate step in. Would have been useful to know in advance 700mm is higher than my wifes wasit. Dropped down would for less agile people require a drop. May not have gone for such a deep tub if had conisdered the step. Generally really happy with the bath, filler and waster. They are a good quality product.

Customer service from the team is absolutely fantastic, can't fault them. The bath has arrived and is set in place, looking forward to being able to use it!

Purchased a deep omnitub, arrived and fitted with ease.
Looks super great.
Only had an issue when the fitter lost the waste pushdown part. Contacted Ollie via WhatsApp, and had a great personalised response where we identified the missing part and Ollie shipped next day delivery. Excellent after sales care. Thanks Ollie

Cheers

Outstanding customer service when we hit a bit of a snag with an incorrect order. They were super helpful and bent over backwards to support l. Also my 1400mmm soaking tub is amazing.

I ordered way ahead of needing it because there was an offer on. They were more than happy to keep delivery on hold until I was ready for it and have offered really good advice. When delivery went ahead it was so fast given we are in Highland. Good all round service. Not got round to fitting it yet, but confident it will be a great addition.

The bathtub itself is great, and I’m very happy with the outcome.
The support experience at the start could have been better, and I think it would help if customer support did not jump to conclusions too quickly, as that gave the wrong impression early on.

That said, Jim was great. He came personally and was polite, professional, respectful, and very down-to-earth. He took the issue seriously, handled the repair properly, and made sure everything was resolved well. I really appreciated his approach, and I know that with Jim, customers are in good hands.

It’s a British company that I trust 👍have used them before and as now and then not disappointed 👍

I would recommend omnitub to friends and family. If i had another bathroom i would order another. The ordering and delivery went very smoothly. The staff were helpful when I needed to check some details. The tub looks great, exactly what we were looking for. Unfortunately it will be a few weeks til we get it fitted and are able to use it. Can't wait.

Customer service was excellent.
Fast response to questions and really quick delivery.

I don’t usually leave negative reviews, but in this case I feel it’s necessary.
My client, Charlie Love, ordered a large bath from Omni Tubs. When it arrived, one of the securing points for the legs was broken — the screw thread was damaged, meaning the bath cannot be installed at all. I attended site on the 18th of March to carry out a pre-fit survey and immediately identified the issue.
Charlie had also ordered a bath panel on the 7th of March (despite my advice not to), and as of today — 10th April — it still hasn’t arrived.
More importantly, we contacted Omni Tubs on the 18th of March regarding the broken foot support. In reality, this is a small plastic component that should take a couple of days to replace. Instead, we are now nearly a month on, and nothing has been resolved.
This delay has completely held up the bathroom installation. While we could have worked around the missing panel, the broken foot means the bath is unusable — so the entire job is at a standstill.
From a contractor’s perspective, this is extremely frustrating. Poor aftercare and slow response times directly impact our ability to complete work and keep clients happy.
If you are a homeowner working with contractors, or a contractor yourself, I would strongly advise avoiding this company. Their aftercare service is simply not up to standard, and it creates unnecessary delays and stress on site.

Good bath, poor customer service, unfortunately the bath wasn’t delivered in the timescale, I had booked the day off work and the bath did arrive but it was at night time so never got to inspect it straight away, luckily it wasn’t damaged, I text Omnitub via WhatsApp but had no response and they still haven’t got back to me to this day

The company are now going around editing their replies to bad reviews - years later - to make it look like they are reasonable and nice people. They are not and their original replies to fair customer service queries were appalling, but their genuine horrible public comments are now being revised. Very gaslighting behaviour, products are ok but the company is not nice to customers if you have any issues once you have parted with £1000+ for their products.

Check out my Google review. Their reply was edited 2hrs ago, my review was from years ago during COVID.

FANTASTIC! The buying process was really easy. YouTube videos really useful to gauge which size tub to go for (the choice is quite overwhelming!!) options galore! We had a query and communication was so easy on WhatsApp. Then updates on delivery were spot on and fast. The tub itself is glorious. Excellent quality and exactly what I wanted. Highly recommended company. Keep being awesome!

Amazing looking Bath and great communication. We picked it up straight away from where it was manufactured as we needed it straight away.

Where to start… The bath arrived on the appointed day. And so did another identical bath. Omnitub were very good about sorting that out in fairness.
However the finish on the plug and waste soon started flaking off under very light use. Despite 3 emails since November ‘25 I’ve had no luck getting a replacement. Given up. Talking to credit card company now.

Omnitub: waste was ordered on OMNITUB7095

Dear Ollie,

I've recently purchased a Deep Bath Tub and it's fantastic.
I purchased my first home last year and this is the best item I have installed and I feel it has added amazing value & enjoyment to an ordinary house.

Thank you for designing a great quality product and your website was so informative.
Kerbside delivery was perfect & arrived promptly with great tracking info.

With best wishes, Nancy