Omnitub Avis 

Réponse de Omnitub

16 févr. 2026

Lisa — this is such an incredible review to read, thank you.

Hearing that your Omnitub has made that kind of difference — especially when you’ve been wanting a Japanese soaking tub for years — genuinely means a lot to us. The whole point of our 600mm deep soaking depth is exactly what you described: sitting comfortably in hot water up to your chin and actually feeling the benefit.

We love that the videos helped you choose the right size (Tiger does earn his keep jumping in and out of tubs…). And I’m so pleased shipping to the US was smooth — we send our handmade Somerset tubs all over the world, and it never gets old seeing them land safely overseas.

The Solo Extra is a brilliant choice for a smaller space with maximum soak.

If you ever feel like sharing a photo of it installed, we’d absolutely love to see your Omnitub in its new home across the Atlantic.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Angela — thank you, that’s so kind of you to say.

I’m really pleased your builder felt supported — we always try to make the ordering process straightforward, whether it’s the homeowner or the installer speaking to us. Getting every detail right before installation makes a big difference.

Great choice going with white as well. It’s timeless, clean, and lets the shape of the Omnitub do the talking. Once it’s in place, that 600mm deep soaking depth will completely transform the space.

I’m glad everything arrived promptly and exactly as it should. That’s how it should be when you’re investing in something handmade in Somerset.

When it’s installed, we’d absolutely love to see it in situ if you feel like sharing a photo.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Amber,

We’re genuinely sorry to read this.

Having reviewed your order history, we can see your original purchase dates back several years. If there was a delivery issue at that time, it would have been handled under the systems we had in place then.

Since 2019–2023, our dispatch, tracking and customer service processes have significantly evolved. We now operate with fully integrated delivery tracking, depot scanning, and direct communication channels to prevent the kind of issue you’ve described.

For clarity, our customer service is not limited to WhatsApp — we are available via phone and email as well. WhatsApp is simply one of several options many customers prefer for convenience.

If there is an unresolved matter from a previous order, please contact us directly with the relevant order number and we will review it properly.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Neil — that’s exactly how we like it.

Order at 8am, collect within the hour. When stock is ready at the workshop, we’ll always move quickly. One of the advantages of buying a handmade Omnitub direct from Somerset.

There’s something satisfying about collecting it straight from where it’s built — no middlemen, no delays, just a proper 600mm deep soaking tub ready to go.

When it’s installed, we’d genuinely love to see it in place. If you grab a photo or a quick video, tag us or send it over. Seeing our Omnitubs out in the world — especially when they’ve been collected fresh from the workshop — never gets old.

Enjoy the soak.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Tim — thank you for this.

We’re human, and occasionally mistakes happen. What matters to us is how quickly and properly we put them right. I’m really pleased we were able to correct it within a few days and deliver exactly what you ordered.

Every Omnitub is handmade in Somerset, and when someone is waiting for a 600mm deep soaking tub, we know there’s no room for delay. Standing by our word is non-negotiable.

Your patience is genuinely appreciated, and I’m glad the end result reflected the service we aim to provide.

When it’s fully installed, if you feel like sharing a photo of your Omnitub in place, we’d love to see it.

Enjoy the soak.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Josh — love that.

Keeping you informed from order to delivery is exactly how it should feel. When someone’s waiting on a handmade Omnitub, there shouldn’t be guesswork — just clear updates and a smooth arrival.

And I’m glad you’re enjoying the soak. That 600mm deep soaking depth is what makes the difference — proper immersion, proper comfort, not just a standard tub.

We build every Omnitub here in Somerset with that experience in mind, so hearing it described as “amazing” makes it worthwhile.

If you ever grab a photo or quick video of it in place, tag us or send it over — we always appreciate seeing them installed.

Enjoy it.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Petra — thank you, this is a lovely review to read.

You’ve summed up exactly what an Omnitub is designed for — luxurious soaking in a smaller space. That 600mm deep soak changes the whole feel of a bathroom, especially when footprint matters. It’s brilliant to hear it makes the room feel bigger rather than dominated by a traditional bath shape.

I’m pleased the sizing advice over the phone helped as well. Getting the proportions right is everything.

On the click waste — if you have any questions once it’s in regular use, just reach out. We only recommend components we’re confident in, and we’re always happy to help if needed.

Recreating something you loved from a previous home says a lot.

If you ever feel like sharing a photo of your Omnitub installed, we’d genuinely love to see it.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Paul — thank you, that’s great to hear.

We pride ourselves on delivering exactly what’s discussed, exactly when it’s expected. When you’re ordering a handmade Omnitub, there shouldn’t be any surprises — just a solid, well-built 600mm deep soaking tub arriving as agreed.

It’s always appreciated when someone says they’d deal with us again. That tells us we’ve done things properly.

If you ever have a finished install you’d like to share, we’d love to see your Omnitub in place.

Thanks again for taking the time to leave the review.

Ollie – Omnitub

Réponse de Omnitub

Actualisé le 16 févr. 2026

Alan,

Firstly, I’m sorry this situation has been stressful for you, particularly given the health issues you mentioned previously. That was never something we would take lightly.

For clarity, the returns address was provided on our returns page, included in your return confirmation, and reiterated by email on 17th September. We are only able to accept Omnitub returns at our designated returns depot in Lympsham. Returns sent to any other address, including our showroom, cannot be processed.

This is standard procedure for palletised goods of this size, as our showroom is not equipped to receive freight deliveries.

We appreciate that returns can be inconvenient, and we aim to make the process as clear as possible. If there is anything still outstanding, please contact us directly so we can ensure it is resolved correctly.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Jonny — this is brilliant to read, thank you.

Postcode filters can sometimes group mainland areas with island zones, and I’m glad we were able to sort that quickly for you. When someone wants an Omnitub, geography shouldn’t get in the way.

I’ll always take the call if needed — even post-gym. That’s the advantage of dealing directly with the people who build the tubs. From lifting the delivery restriction to placing the order and getting it with you by Friday morning, that’s how it should feel.

I’m especially pleased your installer commented on the quality. Every Omnitub is handmade here in Somerset with that solid, deep 600mm soak in mind.

Enjoy that first soak — and if you grab a photo once it’s in place, we’d love to see it.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Stuart — this is a fantastic review, thank you.

“You haven’t seen a deep bath until now” — we’ll take that.

The 1700 x 750 really shows what a proper 600mm deep soaking Omnitub does. Same footprint, completely different experience. That extra depth changes everything, and I’m glad your plumber found the fitting instructions clear and straightforward.

Great to hear the videos helped you take the plunge too — we put a lot of effort into making sure people can visualise what they’re getting before committing.

On the kerbside delivery — that’s valuable feedback. Because of the size and weight of a handmade tub, palletised kerbside is the safest standard method, but we’re always reviewing ways to improve the experience and I appreciate you raising it.

Thank you again for the recommendation — and if you ever grab a photo once it’s fully finished, we’d love to see your Omnitub in place.

Ollie – Omnitub

Réponse de Omnitub

16 févr. 2026

Kevin — thank you for taking the time to leave this.

Waiting on plumbers is part of the process sometimes, so I’m glad to hear that once installed, everything lived up to expectations. A handmade Omnitub should feel solid, substantial and properly built — and that’s exactly what we aim for with every 600mm deep soaking tub we make here in Somerset.

“5-star quality” and “highly recommended” are words we don’t take lightly.

Now it’s finally in place, I hope you’re enjoying the depth and the difference it makes compared to a standard bath.

If you ever feel like sharing a photo of it installed, we’d love to see it in its finished space.

Ollie – Omnitub

Réponse de Omnitub

Actualisé le 16 févr. 2026

Mr Cyriac,

We’re sorry that this experience has left you feeling frustrated.

For clarity, your order (Invoice OMNITUB8349) was delivered on 14 July 2025. The bathtub has been installed and retained, and the separate waste item was returned to us following a report of damage.

The refund for the waste has been under review due to the condition in which it was received. This was communicated at the time. The wider payment dispute currently underway is being handled formally through the card provider’s process, where all documentation, delivery confirmation and correspondence have been supplied.

We take both delivery performance and communication seriously. Where issues arise, we work to resolve them through the appropriate channels and with full transparency.

If you would like to discuss the matter directly, we remain available.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

K Berry — thank you, that’s great to read.

From first enquiry to delivery day, it should feel clear and straightforward. Choosing the right Omnitub — especially a proper 600mm deep soaking tub — is a considered purchase, so we always aim to make sure you know exactly what you’re getting.

I’m pleased everything arrived exactly as promised and that you’re loving how it looks in place. A deep tub changes the whole feel of a bathroom, and hearing that everything was “perfect” is exactly what we work towards here in Somerset.

If you ever grab a photo of your Omnitub installed, we’d genuinely love to see it in its new home.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Aileen — this one made us smile.

Choosing to make the bathroom the first room you finished just so you could get your Omnitub back in place… that says it all.

It means a lot that this is your second tub and that the experience felt just as good the second time round. We work hard to make every order — whether it’s your first or your fifth — feel straightforward and well looked after.

A proper 600mm deep soaking Omnitub becomes part of your routine, so I completely understand wanting it in as soon as you move. That depth isn’t something you forget once you’ve had it.

Thank you again for coming back to us — that’s the biggest compliment we can get.

And when it’s fully finished, we’d love to see your new space if you feel like sharing a photo.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Joel,

We’re sorry to read this.

For clarity, VAT invoices are generated automatically upon dispatch of goods. This is standard accounting practice, as invoices can only be issued once items have been shipped. They are sent to the email address used at checkout.

If you haven’t received copies, it may be a spam filter issue or an email address variation. We’re more than happy to resend any documentation immediately.

Regarding calls going to voicemail — during peak dispatch periods our workshop team are often on the floor, but messages are returned. If that hasn’t happened in your case, that’s not the experience we aim to provide.

Please email or WhatsApp us directly with the order numbers and we will prioritise this.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Sven — thank you, we really appreciate this.

It’s fantastic to hear your Omnitub is a perfect fit for your Japanese-style Ofuro bathroom. That deeper 600mm soaking depth is exactly what makes the difference when creating that proper immersive, upright soak experience.

We completely understand the frustration around import taxes — unfortunately those are set by local authorities rather than us — but we’re glad that didn’t take away from your overall experience or the quality of the tub itself.

Every Omnitub is handmade here in the UK and shipped worldwide, so hearing from happy international customers means a lot.

If you ever feel like sharing a photo of your finished Ofuro-style space, we’d genuinely love to see it.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Dina — thank you for this.

Height is a really common concern, so I’m glad we could talk it through properly before you ordered. The 1400 x 800 is a brilliant size, and with the 600mm internal soaking depth it gives you that proper immersive feel without overwhelming the room. It’s great to hear it looks even bigger once installed.

We always try to make sure customers feel confident before committing — especially when it comes to fit and comfort — and small adjustments like adding a step can make all the difference if needed.

I hope your first soak lives up to expectations. When you finally get that moment, I think you’ll feel exactly why Omnitub is different.

If you’d like to share a photo once you’ve had your first proper relax, we’d love to see it.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Simone — thank you, that’s really kind of you to say.

Choosing the right Omnitub is a considered decision, so we always want visits and conversations to feel relaxed, informative and straightforward. I’m glad you found the process easy and that all your questions were properly answered — that’s exactly how it should be.

Every tub is handmade in Somerset with that 600mm deep soaking depth at the heart of it, so when someone leaves impressed before even purchasing, that tells us we’re doing something right.

If and when you go ahead, we’ll make sure the experience from order to installation is just as smooth.

Ollie – Omnitub

Réponse de Omnitub

17 févr. 2026

Dipali,

Thank you for raising this.

You are absolutely right to want fitting instructions — especially for a bath filler — and I’m sorry if our response felt dismissive. That was not the intention.

Where a component is considered a straightforward installation for a qualified installer, we sometimes assume familiarity, but that should never replace clear documentation when requested. If written instructions were not sent promptly, that’s on us.

For clarity, we do not look to avoid responsibility by disputing installation unless it has clearly been fitted incorrectly against guidance. If you would still like manufacturer instructions or technical documentation, please contact us directly and we will provide them immediately.

Ollie – Omnitub