Omnitub Avis 

Great product. The best out there. Fitted like a glove. No grief. Fitted no leaks. Perfect!

Because I hadn’t checked when my bath was delivered, it turned out a box was missing (lost by the pallet company in transit as the delivery crate was all broken). I paid £95 for a small waste set replacement. And on top of that £9.97 for next day delivery which turned out to be EVRI which turned out to be 5 days! Omnitub Is quick to sell but is not charming or helpful when things go wrong.
Thank you for your reply, but I didn’t know I could source the waste from anywhere.
We have a very good plumbing and bathroom supply in our town and I didn’t know I could go and buy it there. I wasn’t told.
Also, I should mention Royal mail delivers overnight guaranteed to our town even though we are in the far north of Scotland. By choosing Evri it was the worst possible choice.
The many times on the phone was because I was trying to chase you to give me the tracking link

I absolutely accept it was my fault for not checking the initial delivery, but I couldn’t have done it within 48 hours anyway as my dog was dying in an Edinburgh hospital and I had to rush down there for four days which is 300 miles away

PS My Omnitub bath is finally installed and is absolutely wonderful. Shame about the rubbish delivery company.

Great service all round. Pleased to be able to order, reserve and then be able to speak with a nice chap to get it delivered to date that suited me.

Omnitub make amazing baths. I was a bit worried that a 1050x750mm deep-soaking bath would be uncomfortable and too small (I'm 6 foot 3), but because it's so deep (650mm) the water comes up to my neck and I feel weightless. Such a great bath.

Really great quality bath that fits in the small space we need it to. It retains the heat well and is deep enough to cover me when sitting and reading a book. Great service, they rearranged delivery to work around our fitters.

I am very happy with the Bath .It finally arrived on Monday morning.
However I was very displeased with lack of communication of delivery company. Why in the name of goodness could they not sent me simple emails and their phone number so that I could learn what was going on.
I would be very grateful if you would send me full instructions for the bath’s installation.

Absolutely delighted with our Omnitub bath! Our plumber was very impressed with the quality and how easy it was to install. I would definitely recommend these baths.
Great communication from the company especially regarding delivery.

Having what's app and telephone chats with Ollie certainly helped in the buying process and delivery was spot on.
Our Plumber fancies a tub for himself now!!

Its a beautiful tub. Very fast delivery too. Worth it!

great bath and service, would highly recommend

Prompt delivery and helpful response to product advice.

Great customer service and excellent quick delivery, worth doing just for this.

But the real kicker is the range. Such a lot of options, they were the only company I could find that would supply a bath that fit the space I needed. Their knowledge of the range is so extensive, and the video on their website (with those poor guys climbing in and out of baths all morning!!) was also very helpful!!

No problems with delivery, item arrived in perfect condition.

I have had an omnitub fitted last week, and despite the bath being properly fitted, the water pools at the bottom of the bath.

I checked with a level, and it seems like the bath has a counter slope right before the draining hole. My plumber and I made videos that clearly show the problem and we have emailed those to the company omnitub a week ago, and we still haven't heard anything back.

The work was completed as I live in a one bed flat and can not afford to not have a bathroom for an extended period of time.

The lack of responsiveness and cooperation from the company basically left me in a limbo.

It's a bath that costs just under 1000 pounds.

I would have expected a more responsive customer service. I would have liked them to get back to me quickly and be cooperative assessing the issue, but instead they just ignored us.

This left us with an entire bathroom job done around a bath with a default and Omnitub taking no responsibility in that.

I am not an ignorant customer, I had an other plumber assessing the placement of the bath. The bath is well placed.

I am not too sure of what happened but the lack of responsiveness and cooperation is completely unprofessional

Ollie is fantastic and so helpful. The advice and guidance has been terrific and I am more than happy to recommend Ollie and Omnitub to everyone

Not Shipped on Time
Order placed on 26 April and email received to say order was shipped. Trap only delivery.
Not received and queried with company, automatic email received one week later on 3 May to say Order shipped. No communication or apology from company in relation to order not being shipped on time.

Very helpful prompt response and parts were here the next day.

Very professional service from the purchase to delivery. Extremely happy with our new deep tub.

Good customer service. Suggest some tweaking with the online ordering process would be good (preferred delivery date choice was not available, so had to go to customer services to book the date). Items delivered on time by helpful delivery person.