Oneclicksupplies Avis 

The cloths I received were not as advertised. I returned them immediately, at my own cost, and sent several emails asking for a refund. In breach of the Consumer Rights Act they offered a 20% partial refund or a full refund if I returned the cloths that I'd already returned!! Fed up wasting any more time with them so I've lodged a chargeback claim through my bank. Avoid this company at all costs!!

Ordered £220 of cleaning products. Lots of different excuses like they'd lost my order, not in stock etc.
Finally got my money back after asking several times and lodging a cash back with my bank

Not even worth one star.
The product that arrived was both the wrong colour and was meant to be the "ultimate" type.
Wrong colour and "bog standard" type.
Not at all happy and upon looking at the website again, the correct product was now "out of stock"!!!
Could that be the reason the wrong item was received?
Company had none to send and just sent whatever they had in the hope that I would not notice!!!!
Avoid at all costs#.

There is a reason for 80% of negative reviews
Ordered as it’s a local company 2xjars of coffee ordered it 24/03/26 received email saying it had been delivered 26/03/26 ??? Not at my address it hadn’t so rang them on Friday 27th explained what had happened and lovely lad said there had been a leak and the coffee was ruined ? Apologised and issued a refund still don’t understand why I received an email saying it had been delivered?? But never again

Why is your phone number ‘Non Existent’?
Why is your email address ‘Non Existent’?
Impossible to contact this company as all of their contact details are FAKE & do not exist!

Where is my order ?

Company allowed me to pay for next day delivery but when it didn’t arrive I contacted them and they said it wasn’t available on that item. So be careful at the checkout. I had to go out and purchase from another shop but they did respond to my complaint and issued a refund.

False adverstisment on Temu. All their pictures for one item literally shows x2 and they are trying to crafty and clever about it. I was surprised when I received one item and they denied my full refund. How disgusting, do not buy for them whatsoever.

AVOID THOSE THIEVES AT ALL COST, ORDRED 24 JAR OF COFFEE AND ONLY DELIVERED 12 JAR, SEVERAL CONTACT MADE WITH SEVERAL PROMISSESS TO SEND THE REMAING 12 BUT NEVER DID, REPORTED TO THE TRADING STANDARD AND POLICE

My order was despatched very quickly and very pleased with it

Do not use, nightmare

Don’t deserve one
Conned 4.90 for bag sugar Asda sell for 1.50
Thought I was getting bargain charged 26 pound for 2 bags sugar and a box sweeteners that’s 5.99 online they charged me 13 customer service disgrace couldn’t understand me on phone very ignorant PLEASE AVOID shows u 3 bags sugar in pictures you only get one bag man said advertisement purposes that why three there misleading

I purchased what I believed was 14 boxes of 8 selection boxes. 14 individual boxes have arrived. I called to query this and was told this is correct. So in the shops the boxes are £1.25 each but they think it's acceptable to charge £6.29 each.

We have a school event next week where 150 children are due to receive a selection box each and we now can't do this as they won't refund our money until they receive their boxes back. I paid extra for an elite 1 day delivery service on 1st December and they didn't arrive until the 8th. I have had no explanation for this delay or a refund for this service and now they won't provide a label so we can return these boxes.

I have requested a copy of their complaints procedure but that hasn't been sent yet and am still waiting for a manager to call me back.

Outrageous customer service and simply not acceptable.

As they won't process the refund in time we are likely not to be able to purchase the selection boxes for our event now. Really disappointing for the kids.

Had to contact OneClick regarding a faulty product.
Cut a long story short - they really couldn't be bothered to help, and told me to contact the manufacturer, (although they didn't give me the manufacturer's details)
At least I know that OneClick will NEVER let me down again - because I'll NEVER buy from them again.

Read emails below:
Hi Sales I've only received half of my order but delivery says it's complete the number ORDER #OC2253

KIND REGARDS SIMON

Hello,

Thank you for your message

if possible are you able to send images of the products you have received?

so i can look into this further

Kind Regards

Katie

From: Simon gmail.com>
Sent: 13 September 2021 16:52
To: Sales (One Click)
SalesOneclicksupplies.co.uk>
Subject:

 

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Sure, here it is. This is the one from DPD

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Hello

Thank you for your message

unfortunately, we need to see the products received not just the box

Thanks

Katie

From: Simon jaxxxxxxxfingmail.com>
Sent: 13 September 2021 17:21

To: Sales (One Click) SalesOneclicksupplies.co.uk>

Subject: Re:

 

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hi katie

here the pictures you requested, i buy the water for me and my nan so I've just had to drive 17 miles there and 17miles back to get a picture of a crates of water and take 24 bottles out of my fridge as well. I'm very unhappy with your customer service and i paid an extra £4 the speedy delivery.

Kind regards Simon

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hi Katie here's another picture of the label that's say 1/2 parcels and the picture from DPD that only show one parcel.

kind regards simon

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Hello

Thank you for your message.

Your order has been sent as separate consignments.

We send the parcel's together from our warehouse, but when they reach the couriers network they are often split up and handed to different couriers.

You will receive the outstanding parcel within the next 48 hours.

You can track your order via DPD', using the tracking number: 1550 2721 073 XXX

Kind Regards,

Katie

From: Simon xxxxxxxfin.at.gmail.com>
Sent: 15 September 2021 09:20

To: Sales (One Click) sales.at.Oneclicksupplies.co.uk>

Subject: Re: Re:

 

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That's great, thank you. But I put still paid £4 for elite shipping next day but I've had to run around to get you proof and I'm still not going to receive half of my order for another 4 days from date of purchase is that not false advertisement on your part. I will leave the appropriate review on Google, Facebook, Twitter and Instagram I will include the email sent backwards and forwards to us and what your company had me do to get proof I will remove names and emails addresses and I would definitely not be ordering from you again

kind regards simon

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Hello

Thank you for your message

i am contacting DPD in regards to the delay of shipment of your parcel.

once i have a response i will confirm when this will be delivered or if it needs to be dispatched

Kind Regards

Katie

From: Simon.at.gmail.com>
Sent: 15 September 2021 12:31

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further to the below regarding only receiving one case in the delivered parcel i can see on the DPD received images it has been resealed with DPD tape this means that one case has been lost in transit we can arrange for a replacement to be dispatched or a partial refund for the missing case

Kind Regards

Katie

From: Sales (One Click) ales.at.Oneclicksupplies.co.uk>
Sent: 15 September 2021 13:07
To: Simon xxxxxxxfin.at.gmail.com>
Subject: Re: Re:

 

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Hi Katie I received two crates of water 48 bottles but I'm still missing two crates which will be the other parcel

Kind regards Simon

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Hello

Thank you for your advising

we can part refund you for the two missing crates if that helps or i can resend them

please respond with how you wish to proceed

Kind Regards

Katie

From: Simon xxxxxxxfin.at.gmail.com
Sent: 15 September 2021 16:15

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I'm happy to wait for you to resend the other two crates kind regards Simon

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Awful company. Unwilling to help and even unwilling to send a order to the timeframe. I ordered a few items and ordered next day delivery. Made the order in the Friday and it’s now Tuesday and still not received my order. When I ask for a refund for delivery they ignore me but only reply to a further email which I stated the customer service was “s**t” with “Please don’t use profanity” this company is not professional. STAY AWAY