Phil the agent made the booking process very easy, even after we amended our cabin a few times, he did his best to accommodate.... so far in very impressed with the service and the price from Onyx....... Voir plus
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Lisez les avis des autres
I recently booked a cruise to Australia with Onyx Cruises, a company I have not used before. I dealt with Mark, who was very helpful and answered all my questions expertly. Very happy and will defini... Voir plus
Mark was patient, polite and very helpful. Made everything easy to understand on completing our cruise details.
Phil really helped me get the best itinerary for my bucket list holiday to South America. He was very patient when i asked for changes and thoroughly explained the details of connecting flights and ti... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Coordonnées de contact
92 Heath Row, CM23 5DG, Bishop's Stortford, Royaume-Uni
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4,9
Excellent
132 avis
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Wonderful service from Mark !
10 février 2026
Réponse de Onyxcruises
We truly appreciate your feedback! Mark takes great pride in delivering excellent service, and we’re glad that reflected in your experience. Thank you for choosing us, and we look forward to serving you again.
Best Regards,
Team @ Onyx Cruises
Baltic Cruise
Jamel , the agent was very helpful and the information given very good through the process to allow us to book.
12 février 2026
Réponse de Onyxcruises
We sincerely appreciate your feedback. It’s wonderful to know that Jamel guided you through the process with helpful information and made your booking experience smooth. Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Team @ Onyx Cruises
Réponse de Onyxcruises
Thank you for your review — we’re delighted you were happy with the service overall. Providing a smooth, reliable experience is always our goal, so your feedback is truly valued.
Kind Regards,
Customer Service Team @ Onyx Cruises
Dealt with Mark who had patience and…
Dealt with Mark who had patience and answered all the questions I had in a polite fashion, If the holiday goes smoothly I would use again.
10 février 2026
Avis spontané
Réponse de Onyxcruises
Thank you for your kind review. We're so pleased to hear that Mark was able to assist you with patience and professionalism — we’ll be sure to pass your feedback on to him.
We’re confident you’ll have a wonderful holiday, and we’ll be here if you need anything at all before you travel. We’d love to help you again in the future.
Kind Regards,
Customer Service Team @ Onyx Cruises
Received excellent service
7 février 2026
Réponse de Onyxcruises
Thank you for your kind feedback. We’re delighted to hear you received excellent service — that’s exactly what we strive to provide for every customer. We really appreciate you taking the time to leave a review.
Kind Regards,
Customer Service Team @ Onyx Cruises
It was my first time booking on line…
It was my first time booking on line and my first time on a cruise,i found Gary really friendly and patient with my questions and helping me through the process
31 janvier 2026
Réponse de Onyxcruises
Thank you so much for your kind comments — we’re thrilled to hear about your first cruise and first online booking experience!
Gary will be especially pleased to know you found him friendly and patient while guiding you through everything. We’ll be sure to pass your lovely feedback on to him.
We hope you had an amazing cruise and look forward to helping you plan the next one!
I am an experienced cruiser with 50+…
I am an experienced cruiser with 50+ trips. The MSC website is not in anyway intuitive. Does not explain the boarding process.
This is not an assessment of Onyx Cruises
Does not give any indication of onboard activities.
So you have a back loaded approach - no problem
29 janvier 2026
Réponse de Onyxcruises
Thank you for sharing your feedback, and especially for your loyalty as such an experienced cruiser. We’re sorry to hear that our website did not feel intuitive and did not clearly explain the boarding process or onboard activities.
Your comments are very valuable, and we are sharing them with our digital team as we work to improve the planning experience for our guests. Preparing for your cruise should be simple and exciting, and we regret that this wasn’t your experience.
If you ever need assistance with pre-cruise information, our team is always happy to help directly.
Cruise booked
So far I have booked our tour and cruise with Jay at Onyx and he has been so helpful and attentive organising each part of my bespoke itinerary, making sure it all runs smoothly. Excellent service and I will update you on how it all goes later in the year.
24 janvier 2026
Réponse de Onyxcruises
Thank you for your kind words — we’re so pleased to hear how helpful and attentive Jay has been while arranging your tour and cruise. Creating a smooth, bespoke experience is exactly what we aim for, and your feedback means a lot.
We’ll be sure to share your comments with Jay, and we look forward to hearing all about your trip later in the year. Wishing you an amazing journey ahead!
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