Opusbroadband Avis 666

Constant internet issues and poor performance. I have asked for my performance logs since August and they have still not provided it but they easily took a £330+ termination fee. Outsourced call centres don't help at all.
Shambles of a company I am so glad to have left it.

Absolutely awful. Been with them for over 12 months. Incredibly slow. Router failed 14 months in. Got a bill for the router £14.99. I was not informed of this from opus. My contract is for 18 months, I would expect my router to cover this warranty wise. Apparently I can claim £9.00 back! Insult. Can't wait to leave them.

Good broadband but customer service shocking. Adding disproportionate late payment fees even when advised of financial hardship and long term illness. Unclear invoicing and very difficult to obtain clear information regards billing. I am now being informed by phone not in writing that they will also add a VERY large early termination fee based on their termination policy, even though I do not want to terminate. I very rarely issue a formal complaint but Opus is one of the exceptions. I will be defending myself legally. Not a company I would recommend if you are having difficulties.

Opus broadband or else known as 6G Internet service is worst, having network issue every other day, and only rely on roof top receiver, so when weather gose bad poor Internet.
Moreover on weekend costume service no one pickup call.

Great service highly recommended

I recently shifted my Opus connection from my old home to a new one, and the service was handled by engineer Tyler. He did an excellent job throughout the process. Even though the area he needed to access on top was not clean, he managed the work efficiently and without any complaints. Tyler was professional, punctual, and very knowledgeable, and he made sure everything was working perfectly before leaving. I truly appreciate his dedication and effort. Great service!

Very happy with Jason and Andy work lovely people

Polite effectant worked in polite manner n made the issue better

Great service from Michael today. Got my internet back you and running in no time. He was very friendly and helped me get my devices connected.

Absolutely brilliant thanks

I have been a customer of Opus Broadband since May 2025, and from the very start the service has never worked properly. The problems are ongoing to this day.
I currently pay £24.99 per month for a 300 Mbps broadband service. In reality, I regularly receive speeds of around 25 Mbps, with constant lag and repeated disconnections throughout the day. There have also been long outages lasting many hours.
I have raised complaints almost every month since May 2025, and sometimes several times in the same month. Despite this, no permanent fix has been provided and the service remains unreliable. I have paid continuously for a service that I have not received.
When I asked for a refund or account credit for the months of failed service, this was refused.
Instead of properly resolving the technical issue, I was contacted by a marketing manager. During a long phone call, his tone was dominating and pressurising. I was repeatedly told that my one-star review was damaging the company’s reputation and that I should remove it. The clear message was that once I deleted the review, my issues would be fixed and I would be offered better options.
I was then offered what was described as a “compensation” package. This was misleading. I was offered a fixed fibre line at £28.99 for 150 Mbps, even though I am already paying less (£24.99) for a higher-speed 300 Mbps service. To make matters worse, the same 150 Mbps package is publicly advertised on Opus’s own website for £27.99.
This was not compensation. It was a downgrade in speed at a higher price, offered in the context of pressure to remove a genuine negative review, instead of refunding me or fixing the long-standing service fault.
I feel unfairly blamed for damage to the company’s reputation, when the reputation issue arises from the poor service and how complaints are handled. The service issues remain unresolved, and I have suffered inconvenience and financial loss while continuing to pay for a service that does not work as advertised.

OPUS STAY AWAY
I hav already wrote about this awful internet company a lady rang me from Opus on Dec 10th she agreed than in the next breath she said what are you going to pay I have to speak to someone above me and than will you take the post down I will ring you on Monday ??? I said I am paying zero nothing, you don't understand what it's like being bedridden my internet is my life line and I stopped ringing as its the same story SORRY Bal Bal Bal
look forward to speaking with you on MONDAY
Dec 15th ....Monday as been and gone
STILL WAITING also received 2 letters 2 phone calls from collection agent ......
I said I am not paying £245.96.
and you can carry on trying to BULLY ME
OPUS contract is "Null and void" google it if you don't understand what is means
I will say it again I am not paying for something I did not get the internet not working
Oct 2024 to Nov 2025 I have all dates and times it was off...... also I don't think, OPUS does not warrant
ONE STAR
OPUS YOU HAVE REPLIED with Debt collection agency

Scoty very professional meat tidy install a credit to the company

last week i had accident and brock the wire from the recever the lads from the acsese team came and were very frienly and respectful {great lads} and within about two hours they had been on the roof rewired the recever and had the system up and running. so very greatful, this company is first rate and the people that they employ are first rate and very skilled,thank-you

My broadband went down on Thursday having phoned up was told they would look into it phoned back Friday the lady was very unhelpful I again phoned Saturday and spoke to a very nice man who was very helpful tried all sorts to get it fixed but could not said he would have to get engineer out but sadly they do not work weekend so made me an appointment for Monday morning a lovely lad called Ross came and he could not do enough for me he had to go on the roof in the pouring rain to change the fixing on the roof the still no luck so also had to change the router nothing was to much he was at my house 2 or more hours getting it sorted I was ready to cancel this company but after all the hard work from Ross I have decided to stay with them so Thankyou Ross

Jason and Andy came and installed my broadband lovely and polite well mannered answered all my questions explained everything clearly and cleaned up after themselves

Overall great experience. The engineer who came to install the internet was friendly and did a great job. I've been with Opus for a few months now, and so far the internet has been great, not a problem at all.

Very efficient, love scotty!

Very helpful, kind and excellent customer service