Opusbroadband Avis 666

Great customer service, the installation team was professional , friendly and knowledgeable and respectful,I would highly suggest you call them if you want great service without the hassle and customer friendly engineers.

We had a few issues after an update. But glad to say it's working well now.

Spoke to the Customer Service Manager Mr Durrani and he was able to resolve the issue.

The connection is fast and stable.

We're happy now it's working properly.

Very nice person and well mannered
Scotty was very excellent and experienced technician

scotty did a job top job really happy with job and service

Excellent all round service from scottie.

Great service from scotty today great job

Scotty came and did the installation today. Really friendly great customer service skills. Explained everything really well. Clear and concise. Thankyou so much

Wish I'd of just avoided Opus and continued my contract with Virgin. The router Opus provides is cheap garbage. I was at work when the technician came but when i returned i saw he'd wrote my SSID, password and acc info in hieroglyphics. I came home today and have red LED's flashing on the wall and no Internet. I called the number that shows up as being in Burnley but it was actually a call centre in Bangladesh. The lady told me that my Internet wasn't working because they had cut it off because I haven't made a payment in over a year when I only took the package out about a month ago. Ive already paid a bill before it had even been installed. I'll just stop paying my bill now and go back to Virgin. What a waste of money and time

Great character fast installation. Very happy with the person that did my installation would recommend

We had our broadband installed today with Ross and Andy, amazing lads couldn’t fault anything. Amazing service and helpful team.
Thank you lads for your help and amazing service

signed up 13 august never received router until 5th September i tried to cancel contact was told I'm a month through contract even though got router dropped off on 5th September. service was so bad that internet speed and connection dropping at some point no internet when called for service help very un profession and threats saying ur in contract and tried to blame my setup for poor service. never again and would not recommend anyone to sign up with opas broadband

From start the engineer scotty was friendly and professional especially carrying out the installation, very pleased and would definitely recommend opus broadband i am a very fussy individual and I am very pleased with everything 😀

The internet is not great even with mesh system. The customer service is really bad takes ages to get through (almost an hour last time). Representatives often feel defensive and don't seem to listen. I am going to be exiting my contract early the penalties are worth it just to get different provider. I would strongly advise people to avoid. This company used to be 6g and had very poor rating and has changed name and now boast about it's high rating.....they never did follow up. We leave today after continuing issues. I have read the review on here and they seem dubious at the very least. 5* reviews with little info from single time users. Be cautious.

Scotty - he came out on Monday but was unable to get on the roof due to high winds, he’s came and did what he needed today. No concerns with him, just not happy with how I’ve been treated by the customer service side and still waiting for an update.

An update the internet managed to get sorted out and the outstanding balance has now been taken off my account due to it not being my fault. Happy it’s been sorted

Thank you so much to Affan at customer services, Opus Broadband, for sorting out my account.
Really polite, helpful, professional, explained everything to my satisfaction and making sure I understood everything. Great to deal with a helpful local company that really looks after you. Very professional Engineer service, fast speeds, totally reliable and great to be a name , not just a number like in the big companies. Into my third year now and things just keep getting better with more advanced upgrades. Would recommend Opus to everyone.

Very good, im very happy

Engineer was very helpful, kept the area clean and tidy, talked me through the service, would defo recommend

Appalling customer service. I emailed asking if they could check availability for my address as I couldn't do it online without providing my phone number. They took over 6Gi/6G Internet, and when I tried finding availability at 6Gi, they repeatedly called me, multiple times a day, for weeks - I didn't want this to happen again, which is why I emailed, as I'd rather have a written quote to consider due to being autistic and having ADHD. I really struggle with phone calls and can't process verbal information as well as I can process written information. Opus Broadband's response to my polite request to see if there's anything available for my address? One word: "SPAM". That's all that was sent back to me. I know what company not to use now, and I'm actually flabbergasted that they thought this was an appropriate response to an email requesting an adjustment in contact methods due to not handling phone calls well.

Scottie the engineer was polite friendly and efficient gave us lots of advice on how to get the best out of our internet.
Thank you this company really does its best to keep the service running smoothly.