Excellent coffee and quality products. Easy to place and change subscription orders. The loyalty points add up very quickly. Only needed to contact customer service once and they were really nice and... Voir plus
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Lisez les avis des autres
Great coffee at decent prices. Loyalty scheme is good value and customer service always spot on.
Ordered a 1kg bag of resolute beans on 13th January and began using them 7 days after delivery, the first couple of days of using, the coffee tasted great, but then started to taste stale and also not... Voir plus
L'entreprise a répondu
Having subscribed to a number of other roasters with mixed results I thought I’d give Origin a go. I ordered a bag of Pathfinder which arrived 48 hours later. After tinkering with the grind for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Origin Coffee is a leading UK speciality coffee roaster. Direct trade sourcing, roasting, educating and brewing. Become a wholesale partner or buy online.
Coordonnées de contact
The Roastery, 1 Treysa Place, TR13 9FJ, Porthleven, Royaume-Uni
- 01326 574337
- info@origincoffee.co.uk
- www.origincoffee.co.uk
4,5
Excellent
172 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tried their coffee in store for the…
Tried their coffee in store for the first time yesterday whilst on holiday, immediately bought a bag of coffee beans before setting off on a 6 hour journey home as I enjoyed it that much. Unfortunately today upon inspecting the bag there was a hole. Not sure how long it had been there, so have had to throw the whole bag away. Obviously couldn't return to store as my nearest one is 4 hours away. Gutted as the coffee I had in store was lovely.
*edit
Ella has has been extremely helpful and friendly and addressed this issue promptly - can't wait to try it at home. Thank you!
8 avril 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi there,
We are sorry to hear that you experienced this negative experience. I am aware that you have also reached out to our customer service team regarding this matter, and that they have gladly arranged for a replacement bag of coffee to be sent to you:) We are glad you enjoyed the coffee in store and would like for you to enjoy it in your home also.
Disgraceful Subscription Practice
I had the same experience as other reviewers here. I bought a one-time purchase, but a week later, the delivery company was knocking at my door with another package. When I checked the website, they’ve set me up for a subscription. What?
Then, I canceled my subscription, and here we go again...This morning, I received an email that they are shipping another coffee package. Unfortunately, my credit card company doesn’t allow me to block them, so I'll have yet another pack of coffee which I don't need.
Cancelling the subscription is shady as ... It's a four-step process where it tries to navigate you away from canceling with different confusing options. Even after confirming the cancellation, I wasn’t entirely sure it went through. It feels like they intentionally make it difficult to stop the subscription.
Now I’m stuck with more coffee than I could ever drink, and I’m beyond frustrated. I wouldn’t recommend this company to anyone. Beware if you’re thinking of trying them out — it’s not worth the hassle.
29 mars 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Ivo,
Thanks for leaving a review. At origin we value all customer experience and feedback. We are sorry to hear you did not enjoy your experience with us, and we are disappointed to read some of your comments. We've tried to give some context on each of your points below.
I can see that you sent a subscription cancel request on Saturday out of business hours and our customer service team got back to you on Monday morning. And I can see that in this time, you were able to successfully cancel the subscription yourself.
Our customer service team were able to provide you with a clear explanation of how to manage subscriptions via your customer portal, as well as how to place on time purchase orders instead of subscriptions in the future. All of our customers have a choice of buying any of our delicious specialities coffees as a one time purchase or subscription product, simply click the correct button for what you are wanting.
In addition I would like to highlight that when you created your subscription order, you will have received email confirmations informing you that a subscription had been created and not a one time purchase.
As a business trading for almost 20 years, we have earned a level of trust and are respected throughout the coffee industry for our honesty, transparency and quality of service.
More than happy to speak on the phone about any of the issues you have raised above. Just call the office on 01326 574337 and we’ll be happy to discuss openly.
Many thanks,
Team Origin
Living up to their TrustPilot reputation…
I’m normally very diligent when it comes to research and ordering from reputable businesses so I’m not sure how I’ve ended up ordering from Origin Coffee as their TrustPilot profile indicates this is a company to avoid.
I elected to avoid Amazon and spend a little more and buy from a UK based firm. Unfortunately, so far they’ve lived up to their TP reputation. I was attracted to their 48 hour delivery however it’s been over 48 hours with no sign of arriving and the only status update being ‘Label Created’ - not very promising.
No doubt their delivery courier (Royal Mail) has caused the delays as per their other replies.
9 mars 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Chris,
We are sorry to hear you experienced delivery delays with your most recent order. I have tracked this order for you and see that it has now been delivered. We offer 48 hour delivery post order despatch, and next day despatch however this does exclude orders placed on weekends. Please feel free to contact us on info@origincoffee.co.uk if you have any further enquiries:)
Excellent Customer Service
Excellent customer service who went above and beyond what's expected.
7 mars 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Jack,
We are so glad to of helped you!
Great coffee followed by massive headache.
Great coffee that is let down by my poor business practice. Canceled my subscription... Twice. Bought a one-off bag and here we go again. They seem to have renewed my subscription without my knowledge. Come on, this is not rocket science. How can your ordering system be so bad?
3 mars 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi there,
Thank you for taking the time to leave us this review, at origin we appreciate all customer feedback and value customer experience highly. We are sorry that you experienced difficulty when trying to cancel your subscription. Subscriptions can be managed via logging into your account on our website or via our app. However if this is not working for you please contact us via the contact info provided on our website and our customer service team will always be happy to assist you.
Subscription service confusing and setup when not requested
First of all I will say that the coffee is lovely. I tried in a coffee shop and immediately bought some beans in store. Tasted great from my bean to cup machine as well. So I went online and ordered more. Now I tried the subscription and found it confusing. I wanted to rotate the espressos so I set it up on the rotating espresso subscription. Then I kept getting the same coffee over and over. They explained they send all the same each month before moving to another the next month, but I can swap in and out if I go online a bit confusing. After getting more (of the same coffee) after I cancelled I called up (to be fair they were very helpful) and removed my card. I did actually want to get more coffee so a week or so later, I placed another one off order but didn’t remove my card again and got a second kilo bag (same coffee) a week later - it had set me up for a weekly kg subscription (who drinks that much!). So unfortunately although I do like the coffee I think I will have to have to try elsewhere. Shame because the coffee is honestly very good.
27 février 2025
Avis spontané
Réponse de Origin Coffee Roasters
Thank you for taking the time to leave us this review, at origin we appreciate all customer feedback and value customer experience highly. When adding a product to your basket on our website you will be given the option to choose either a one time purchase or a subscription set up. If you experience difficulty navigating our website then please feel free to call us and our customer service team will always be happy to help!
Reliable service, first rate coffee
Have been dealing with these people for 4 or 5 years. Have probably had a hundred orders from them.
Have found them entirely reliable and dependable.
Would recommend them without hesitation.
On top of that the coffee is excellent!
16 février 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi David,
We are glad that you enjoy our coffee! Thank you for being such a loyal customer to us. We appreciate it!
Just Another Customer
I’ve been a customer for almost 3 years- I bought my espresso machine, beans, filters etc quite frequently. I even stayed when they changed the rewards system tiers (giving customers less, yay capitalism). However, the handling of a superficial defect to a pour-over kettle was when I realised that Origin does not truly care about the customer. It took a month to resolve and even then…no response or apology. I won’t be using Origin ever again.
1 février 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Becca,
Thank you for your review. I'm so sorry to hear about your experience.
Our customer service team handle all equipment error and cosmetic fault issues in accordance to each suppliers warranty process. Therefor meaning sometimes we experience delays in processing these issues as we wait to hear back from the supplier.
However after accessing your account with us I can see that you did not receive response from our customer service team after your refund was processed. I apologize for this and kindly ask that you view the new email I have sent in response this morning.
Many thanks,
Maddie & the Origin team
Grinder delivered and everything working well
I ordered a fellow opus and it was delivered no issue at all. Well packed and good communications.
12 décembre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi James,
We are glad that you are enjoying the fellow opus!
Do not trust this site
Do not trust this site! Postage was definitely not 48 hour delivery and I was sent the wrong items. I've emailed twice to resolve and my emails are being ignored. I will have to start a chargeback process on my card.
Edit: the email I contacted was info@. This is the email advertised on the website. I have received automated responses to my emails saying I should receive a response within 48 hours so I know my emails have been received by the company
6 janvier 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Sarah,
Thank you for your review. I'm so sorry to hear about your experience.
We despatch our orders on the next working day and our courier partners do their best to offer a reliable service. However, delays can be experienced on occasion.
I'm sorry to hear you've received incorrect items. We have looked at our different channels and could not find any outstanding messages.
I would love to discuss the issue with your order directly and offer compensation for your experience.
To ensure we receive your message, could I kindly ask you to contact us through the chat window on our website or give us a call on +44 1326 574337 ?
Many thanks,
Sarah & the Origin team
Shady business practice
I purchased some coffee the other day to try. It was a one-off purchase as I never bought coffee from this company before but I just received an email saying that I've subscribed to weekly coffee deliveries and that the next order will be automatically shipped in a couple of days, even though I have not done this! I haven't even received the order that I placed so why on earth would I subscribe to weekly deliveries of 500g of coffee (who on earth would drink that much in a single week). Very shady that they sign up customers to subscriptions without their knowledge. I probably won't purchase again just because of this.
4 janvier 2025
Avis spontané
Réponse de Origin Coffee Roasters
Hi Ho-Jin,
Thank you for taking the time to share your experience.
Our product page offers a subscription option, outlining the benefits of becoming a member and offering a 25% discount on the first 3 orders of your subscription, should you choose this option.
On the same product page, you will find a ‘One time purchase’ option, which you can opt for. You will also need to choose the size of your bag and your preferred grind size.
When adding the product to your basket as a subscription, it will state the frequency of the delivery. This is also outlined in the order confirmation order email we send after an order is placed.
It is not our intention to subscribe people against their knowledge.
We’ve recently updated the product page design of our website and have seen an increase in these user errors.
While the options I outlined above are all available on the product page, the default settings are currently set to subscription, 250g, whole beans.
I want to assure you that we are actively listening to our customer feedback and are in the process of changing the product page again, with the ‘One time purchase’ as the default option, hoping to avoid any confusion in the future.
I do apologies for any inconvenience caused here. I’m happy to see your subscription was cancelled and no subsequent charges were made towards your account.
Kindest,
Sarah & the Origin team
Excellent customer service
I found their customer service absolutely excellent. They were really helpful with advice about the right coffee to choose for my tastes, and then sent me a lovely Ethiopian blend to try. Nothing was too much trouble. I would highly recommend talking to them if you have any problems about what to choose
22 décembre 2024
Avis spontané
Excellent
Excellent coffee with excellent customer service. I emailed Sam and he got back to me very quickly and resolved my problem.
They're physical locations are great as well. I frequently visit the Bristol location where they do great coffee
17 décembre 2024
Avis spontané
Big up to the Cornish roasters!
So I recently tried this coffee company as I am lucky enough to be living down in Cornwall where this coffee is roasted so, I picked up a bag at the Cornish food store “festive blend” is stunning! Definitely my favourite festive blend so far that I’ve ever tried.
I use a Sage Oracle jet and the “festive blend” and “resolute” have got to be a match made in heaven.
The delivery of these can be a little slow as I’ve ordered over on beanz where they source your order direct from the roaster but it’s not a massive issue like some people are making it out to be!
I totally recommend this coffee roaster! I don’t understand the long list of negative reviews…
21 novembre 2024
Avis spontané
Bad from start to end
Had an awful experience with this company from start to finish - first I received beans that were not listed as one of the three in rotation on the subscription description on the website. The beans were underwhelming, and they came without the promised “welcome box” - when this was replaced it came with a broken pin and a scuffed tin which both had to go straight in the bin. Then I received the same beans again and then had to deal with their AI customer support system that contradicts itself saying that "opened" beans can't be returned and then changing its mind when I reveal that the beans haven't been opened and so are eligible for a refund. When I did get a human response it was somehow less helpful than the AI and sent a picture of last year’s subscription coffees in a poor attempt at to prove themselves right. Don’t trust this company
5 décembre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Mitchell,
Thank you for taking the time to share your experience.
I completely understand your frustration and disappointment. I have to admit, it sounds like everything that could have gone wrong, has.
This is categorically not the service we aim to provide, and I hope that the 12,000+ genuine reviews on our website can help restore your confidence in who we are as a company.
I can see you have spoken to our customer service team already and have chosen to cancel your subscription with us.
However, I wanted to take the time to come back to you and assure you that every issue you’ve described has been addressed by our team.
I have taken the liberty of sending you a complimentary bag of coffee, as a further apology from us.
Please do feel free to contact us again, should you have any further feedback.
Kindest,
Sarah & the Origin team
Epic fail
Ordered 6 days ago - definitely NOT same day despatch, and NO updates to explain delay. Have yet to reply to my email asking for an update or a refund.
Their website says 'over 10k 5 star reviews', I'd like to know where, because it isn't Trustpilot!
Avoid.
Update from reply: Amazing how quickly the order was despatched once the complaint appeared on here. I think I'll treat reviews on a company's own website with the scepticism it deserves.
3 décembre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Mark,
Thanks for your feedback.
I am very sorry to read about the experience you've described. We offer a next day despatch service and this is the key message we show on our shipping polices page and across the website, so I am unsure on where you read the next day despatch message.
We are very proud of our 12,000+ genuine reviews which can be read here > https://www.origincoffee.co.uk/pages/reviews so I am very keen to find a swift resolution and make up for your experience.
Please could you email me personally on sam@origincoffee.co.uk with your order number and I can look into this ASAP for you.
Many thanks
Sam @ the Origin team
Not fit for purpose in it’s current state
Used Origin for years and have always been happy with their service and quality. Latest experience has undone all of that for me. I placed quite a larger order and only half of it arrived. 3 emails and 1 message through Instagram with no response. I had to call through and chase them to send the rest of my order. No apology or even a simple “rest on its way” message.
It’s not the customers responsibility to fix your errors and constantly chase for a resolution.
28 novembre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Liam,
Thanks for your feedback.
We looked through all our Instagram messages and could not find any messages that related to this order issue. The experience you described is absolutely not the service we aspire to deliver, so I am keen to investigate further to find a resolution.
Please could you email me on sam@origincoffee.co.uk with your order number and I can look into this ASAP for you.
Many thanks
Sam @ the Origin team
Poor turnaround time and faceless AI support
Ordered coffee at 8am on a Friday morning. Received it late the following Thu afternoon (1 week from order). Asked why it took 4 days to dispatch, got AI generated support message reciting facts I can find elsewhere ("48 tracked delivery takes 2 days…"). Replied, another AI message, repeat…
I will go back to a more responsive and reliable roasters.
7 novembre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Glen,
Thank you for giving us your honest feedback.
I’d like to apologise for the delay with your order. We recently went through a machinery upgrade to improve efficiency within our Roastery and serve our customers better.
Unfortunately, this process briefly impacted our production line, and it seems your order was amongst those affected.
I’d like to apologise again for any frustration caused by the response you received. We’ve been trialling an FAQ generated answering system, to help us during this busy season, to avoid long waiting times where possible. We are closely monitoring this, gathering customer feedback to improve our service. Rest assured that the customer service team is always available to answer your questions.
Your feedback is incredibly valuable, so thank you again for taking the time to share your experience with us.
If you could contact me on info@origincoffee.co.uk, I’d like to offer a little something to apologise for your experience.
Many thanks,
Sarah & the Origin team
I was actually really enjoying this…
I was actually really enjoying this coffee until I found a stone in the bag. Luckily I found this before putting it through my grinder as it would have destroyed it.
23 octobre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Justin,
Thank you for your review.
I'm so sorry to hear you have found a stone in your coffee.
A variety of checks is run by the farms we work with and our exporters, followed by further QA examination from us here at The Roastery. However, it can happen, very rarely, for a stone or two, to escape through the net.
I am relieved to hear the stone hasn't caused any damages to your grinder. However, should that have been the case, I would like to give you my full reassurance that Origin would have covered the cost of a repair/replacement.
Hopefully, our 10,000+ positive reviews, which attest to the quality of our coffee, can put your mind at ease.
If you could email me on info@origincoffee.co.uk, I'd love to arrange something to apologies for your experience.
Many thanks,
Sarah & the Origin team
Found a rock in coffee beans
The coffee is great, but they have serious issues with the quality.
I found a rock in my recent order the size of a coffee bean. Furtunately, I found It before I put it in my grinder, but it could cause serious damage to it or myself.
1 octobre 2024
Avis spontané
Réponse de Origin Coffee Roasters
Hi Serj,
Thank you for your review.
I'm so sorry to hear you have found a stone in your coffee.
Whilst the farms we work with and our exporters run a variety of checks that are then followed by further QA examination from us here at The Roastery, very rarely, a stone or two can escape through the net.
I am happy to hear the stone hasn't caused any damages in this instance. Rest assured this is a very rare occurrence and that, should your grinder have experienced any damages, we would have covered the cost of a repair/replacement.
Hopefully, our 10,000+ positive reviews, which attest to the quality of our coffee, can put your mind at ease.
If you could email me on info@origincoffee.co.uk, I'd love to arrange something to apologies for your experience.
Many thanks,
Sarah & the Origin team
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