Excellent coffee and quality products. Easy to place and change subscription orders. The loyalty points add up very quickly. Only needed to contact customer service once and they were really nice and... Voir plus
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Lisez les avis des autres
Great coffee at decent prices. Loyalty scheme is good value and customer service always spot on.
Ordered a 1kg bag of resolute beans on 13th January and began using them 7 days after delivery, the first couple of days of using, the coffee tasted great, but then started to taste stale and also not... Voir plus
L'entreprise a répondu
Having subscribed to a number of other roasters with mixed results I thought I’d give Origin a go. I ordered a bag of Pathfinder which arrived 48 hours later. After tinkering with the grind for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Origin Coffee is a leading UK speciality coffee roaster. Direct trade sourcing, roasting, educating and brewing. Become a wholesale partner or buy online.
Coordonnées de contact
The Roastery, 1 Treysa Place, TR13 9FJ, Porthleven, Royaume-Uni
- 01326 574337
- info@origincoffee.co.uk
- www.origincoffee.co.uk
4,5
Excellent
172 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Solid customer service
I recently purchased an espresso puck leveller from Origin and was very happy with the quick delivery of this item. I then signed up for a coffee subscription, and was very impressed with the quality of the packaging (including a fancy card with details of the producer and tasting notes etc), though I haven’t yet tried the beans. Finally, I put in an order for barista equipment which I subsequently decided to cancel. Origin’s customer service were very quick processing the cancel and the refund, no fuss, no questions asked. Solid customer service, would definitely order again.
4 novembre 2022
Avis spontané
Awful experience ordered cofffee never…
Awful experience ordered cofffee never delivered, rude customer care, particularly the operation manager i spoke who swore about me as he put the phone down very unprofessional. Still waiting for a refund!
13 septembre 2022
Avis spontané
Réponse de Origin Coffee Roasters
Hi Terry,
Really sorry to hear this and apologies for getting back to you so late. Our Trustpilot account has been dormant as we usually process all reviews through our website directly, which is why there is a delayed response.
If you get this message, please could you email our Customer Service team on info@origincoffee.co.uk? Would love to send you something to make up for your bad experience with Origin 2 years ago.
Thanks
Sam @ Origin
Coffee not arriving
Promised next day or same day delivery, several days have passed with no coffee
24 juillet 2022
Avis spontané
Réponse de Origin Coffee Roasters
Hi Jay,
Thanks for the feedback.
Appreciate this review is a few years old now as we have only just activated our Trustpilot account (we have over 8,000 5 star reviews on our website), but wanted to reach out to you.
Please could you email our Customer Service team on info@origincoffee.co.uk and we will send you something to make up for your lost delivery in 2022.
Thanks
Sam @ Origin
I started a bi-weekly random-coffee…
I started a bi-weekly random-coffee subscription service with Origin and the first coffee I received was the Chelbesa, a super sweet, bright and fruity coffee that impressed me from the first cup, although it will require a few attempts to get the ratio perfect.
1 mars 2022
Avis spontané
Maintaining high standards
I am ordering coffee from them for more than a year now. Communication is always good and timely, I know what to expect and when to expect it. The quality of the beans is also to my liking.
Can only recommend them.
13 juillet 2021
Avis spontané
Consistently Excellent
Consistently Excellent
Amazing beans, great service, reliable and consistent!
19 mai 2021
Avis spontané
Excellent
Quick and effective delivery of excellent quality coffee. Will definitely use again.
10 décembre 2020
Avis spontané
Good coffee, incorrect grind, customer service non existent
The San Fermin is a good coffee but the espresso grind is too fine for coffee machines which is a shame.
Customer service is a lot to desired for.
Raised this with the customer service but it seems to have fallen on deaf ears.
13 juin 2020
Avis spontané
Best speciality coffee roaster in the UK
Best speciality coffee roaster in the UK.
They only have a small number of coffees on, but they are always exceptional!
29 avril 2019
Avis spontané
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