Osborns Avis 

So so
Peco are having delayed supply issues but osboure. Didn’t reply communicate this and held order 2 months I suggested alternatives but no response - everything arrived eventually. But can’t say 4 or 5. star service

Still havent received my order after a month, just an answer machine, and an email saying they will get back, they say covid is the issue but then they shouldnt be taking peoples money.

Efficient online service, although communication was minimal - it is now time to stop making Covid an excuse for inferior customer service. However, they damaged the item’s packaging in order to fit it in the box / reduce the size of the parcel. Luckily, the item inside wasn’t damaged, but I wouldn’t order more expensive items from them such as model trains because of this.

ordered over a week ago. no reply to email, dont answer phone - not good enough - dont blame covid - just answer the phone.

do not order anything online !!! it never arrives and when it arrives it arrives partially, they say they are sending a similar item but it is not true. they lie !!

Awful, placed order over 3 months ago, received part of order after 3 weeks, waited 3 months for the rest which has not arrived. No replies to emails and never answer phone. Took up issue with Paypal who thankfully have recovered a refund. Use Osborns at your peril.

i created a small problem with an order
the response from osborns was prompt
and very considerate.
no problems with previous orders

One word : thieves.

Order placed on January 29th. Half of the order received in April after filling a complain to PayPal. Today, July 31th still waiting for the other items. Not responding to emails.

I was looking for some Peco wagons which were out of stock at all the main suppliers but were listed as being available on the Osborns Models website. I tried ringing to check stock levels but couldn't get through so sent an email explaining what I wanted. I received a phone call within the hour and placed an order for my wagons over the phone. They were delivered in less than 48 hours and at a price that was better than all the main dealers!! Great service and will certainly use them again!

Placed an order on line which said items in stock but didn’t receive for about 4 weeks and when it did arrive part of it was missing so gave them a bit more time but nothing arrived so emailed asking to cancel that item and asked for an alternative item got a response saying they will look at it that was a few weeks ago and still nothing will give them another week then if nothing ask for refund
Update : been two weeks since last contact with them and received nothing so now asking for a refund

Hornby trainset bought in march. loco faulty on delivery. returned for repair. 3 months later still not returned.

Given 14 days to return or Trading standards engaged and small claims initiated.

Absolutely do not recomend.

Wanted to add to outstanding order. Asked if they could contact me by phone to arrange payment. Have emailed my number 3 times and have not received any response. I realise that covid hasn't helped, but not being polite and courteous isn't one of the symptoms.

Thank you dear team for the excellent service ! Very fast communication & good service ! I was so glad that I found finally electric locomotive I needed ( I think last one on the european market) HO 1:80 EF 510 cassiopeia color by KATO.
Special thanks to Michael Pearce for pleasant communication.
Eduard Alibertis
Regards from Greece & Germany

Ordered a Dapol Pannier which unfortunately on second test run had a gears failure. Have telephoned and left a message (their answerphone saying they are still closed due to COVID!) and e-mailed them twice with no response. E-mailed Dapol and had a most helpful and immediate response. Will not be spending £200 with these people again !!

Ordered over £40 worth of modelling stuff -August 2020 ordered items that were shown to be in stock
Nothing has arrived despite several chase up emails
Just got automated reply on 1/3/21 saying due to COVID might take a while to respond - but nil since
Still no refund or goods
Update 21st July 2021- no response to further emails -and still NO GOODS OR ANY REFUND RECEIVED

Appalling service, ordered some track a month ago and still it hasn't arrived. How can they keep trading like this?

Now having to get a refund from my credit card provider...

Brilliant service. They had everything in stock I ordered and delivered within 8 days.

Being new to n gauge layouts I did not realise the difficulty suppliers had to get parts in these hard times ! Osborn's went out of their way to supply parts I needed ! Thank you very much !

Ordered several items 13 months ago. Received part of the order eventually. Phoned them several times, no answer. Emailed several times, auto reply. Too late to claim refund off PayPal. I cannot believe they are still advertising in all the magazines. Do not use this terrible thieving company.

On Sept 16, 2020 I ordered five PECO Wagons from Osborns, which immediately took my money via PayPal. Having received no further information, on Oct 1, I requested the status of my order and received a response that they "were looking into it." On Oct 22, I had received no follow-up so I inquired again and was told that Peco had been backlogged and they are "chasing the wagons for me." On Dec 7, I had heard nothing, so inquired again. Having heard nothing on Dec 14, I filed a dispute with PayPal. I finally received a response from Osborns via PayPal on Dec 18 that they were waiting for one wagon and could ship the remaining four wagons and credit me for the 5th. I said that was acceptable and I received the credit for one wagon. After a month I had not received the four remaining wagons or any further communication, so I contacted them again. After no response for a week (it has now been six weeks since Osborns said they would ship the four wagons), I have disputed the remaining balance on my charge card. Since Osborns had given me a partial credit on PayPal, no further dispute can be filed. So beware...do not accept a partial settlement on PayPal as if Osborns does not deliver, you cannot dispute the transaction again on PayPal.