Oxford Tube Avis 

I chose the Oxford tube because it was good value for money. The bus itself wasn’t crowded (13:10hrs from Victoria) the seat was comfy and it was clean. The journey time was two hours but that seems fair because London traffic is always bad and it’s a bus! My biggest issue was that it was freezing cold but at least I could plug my phone into a USB socket.

Oh dear… thought I would be in the minority. Made the mistake of asking a question via email regarding tube 12 tickets. Got a gibberish response after 4 days, emailed my screenshot from the app and waited another 3 days for a reply telling me to spend £100 for 12 tickets when I normally spend £40! Pinged back a complaint, asked for a manager to contact me, this was 10 days ago. Another email & 2 phone calls asking for a manager to bother calling me I have no progress, no manager calling me. Team on the phone can only stick to a ‘process’ that doesn’t work. Clearly, reading the comments customers are just jot valued

Very convenient and comfortable way to get from London to Oxford. The ability to get on and off at different places is better than the train. We were positively surprised that we could buy a group ticket for 3 people.

While we were paying £2 to park at Thornhill Park and Ride we noticed that that no one seemed to be getting on the parked Oxford Tube. The next bus did not even not stop, it was also fully occupied. The queue that we had joined became much longer and the next bus was also full. Very disappointed we reluctantly abandoned the trip that we had spent weeks planning and returned home.
In preference to using the train, since 2004, we have regularly used the bus service from Oxford to London. This was the first time we could not complete our planned journey.

There has been 20+ people waiting here at Lewknor to get the bus to Victoria Station… absolutely not acceptable that we have had to watch 8 coaches go by in the last hour all FULL!!! I’ve been here waiting for over an hour!!!

25/05/23
services from London to Oxford being all stated as Coach Full, I have been waiting in a massive queue in Marble Arch from 23:00 and several coaches passing by Full, all delayed as well, after one hour and a half people from the queue had to take a taxi back to Victoria coach station where the journey starts as it was freezing out there already, got to pay for a taxi there when the coach finally arrived we had to still pay for the ride back to Oxford even though there was such a shortage of services...

When on the coach the air conditioning got Full on, at 01:44 is very cold outside and the air con Full blast, everyone on the coach trying to turn it off or turn it away in agony as none of them have the human option to at least tilt the lid close.

I personally asked the bus driver to turn it off which he claimed twice there is nothing he can do about it.

I got a cold and a sore throat from that journey already, suffering all tge way to Oxford, it is torturing sitting in that Full blast cold air coming from everywhere,

I know I'm not going to get the just and correct compensation from that terrible experience from your services and that's why I just deeply hope whoever is responsible for such a horrible management of the routes, canseling the every 15 mins routes, putting up the prices constantly and ESPECIALLY the one responsible for the air conditioning situation inside the coach gets exactly the same experience and service in life as we all had to endure in this journey, and note there were many of us.
Because honestly I think only by experiencing the same, people understand how bad it is to have one only option of coaches back and forth from Oxford and still have to suffer so much.

Dreadful service, we parked at Thornhill and paid for parking in advance which you have to do. There were no available buses as they were all already full. We ended up driving into London instead, giving two frustrated tourists a lift, after waiting for over an hour as we have a theatre booked. We called Oxfordshire county council who refused to refund our parking as we had not read the terms and conditions on the ticket, WHO DOES THAT?

We will never recommend or bother with this shambles of a service ever again.

Although 4 coaches turned up at the Lewknor to London stop full, I assume due to the Train Strike . The fourth coach driver was very sorry that he only had two seats left. He kindly took the time to contact the following coach to see how many seats would be available and also the estimated time of arrival. I use the Oxford Tube at least twice a week and have always had a good service and found the drivers to be very helpful and polite, and will continue to recommend and use this company

Your driver left about 3 inches either side of me on bike at the top of Headington Hill, he started pulling in to the bus stop as he overtook. Strava says I was doing 15 mph at the time, only 5mph below the speed limit in that area, he was speeding too. This isn't the first time something like this has happened.

What is wrong with your drivers? I have been treated all day with rudeness. They were irritated over simple questions. Made me feel extremely uncomfortable. Absolutely unnecessary and not acceptable behavior.

Most inconsistent bus service. Waited an hour for a bus that was 45 minutes late and 3 came along. Useless do not get it and don’t trust app times it’s always late

Specifically phoned to check times it was every 20 minutes 35, 55 & 15 past tbe hour. As I approached the bus stop there was one pulling out at 44 past the hour don’t know whether that was the 35 running late or 55 early however next bus didn’t arrive. The website said they were running a good service?????it’s a disgrace edited until 11.22 then had to then get the train 😡

Very poor service. Am just stuck on the 4th broken down coach in 2 months. It’s terrible

Travelled back from London Victoria to Oxford at 1.25am on a freezing cold coach. Why is it so hard to put the heating on? It felt like the driver had the setting in to blow cold air at our ankles. It was so uncomfortable, and it just got colder and colder on the coach as the journey progressed. I was going to request for the heating to be put on when we got to Lewknor, but he didn’t even stop, just made the announcement and continued. Had a similar experience a few days before on the way to London at 6.30am. The driver said it took a while to heat up, it never did. Travelling on cold coaches has happened on so many of my journeys when I think about it. The charging points on the tables downstairs weren’t working either.

Awful service. Costs a lot of money, though no WiFi in the bus (although promised), I asked the the customer service team how to connect to WiFi, they responded within months saying “Apologies for waiting, hope your issue was resolved”. NOTHING ELSE, no instructions or anything. The buses are always late, and their live times are not updated. Physical monthly and yearly passes with no opportunity to access it online. Really stupid and outdated system.
Avoid travelling via Oxford tube if you can.

Wasted £12 on buying a ticket from there app. To find out if you activate the ticket without going on the bus. The whole ticket will expire with in 15 mins of activation. I wanted to go on the bus the next day. Not I have to buy another ticket. Robbery... I rather go by train rather than a bunch of thieves. Dyslexia people be warned.

I tried to use their app but apparently it is region blocked (couldn’t find the app in the app store since i don’t live in the UK) so I used their website to download and pay a ticket before the bus came. In my surprise the driver wanted a printed form of the emailed ticket and he told me to ask for a refund from the company. I paid for a new ticket in the bus (more expensive) and of course the ticket i paid was not refundable. Horrible horrible experience. Use the app or buy ticket IN the bus. DONT BUY ONLINE FROM THEIR WEBSITE just before taking the bus

Took the Oxford tube for the first time in many years as the tains are currently on strike and unreliable.
Advantages. Buses are every 15-20 minutes, and its almost half the price of a return ticket to Marlybone.
Disadvantages - first bus was full so I had to wait a second one. Inside a horrible environment. hot, clamly steamed up and you can smell people with bad breath near to you. Full of foreigners with coughs, large bags and even bigger behinds waddeling up the isles. It takes about 1+3/4 hours to Marble Arch (the trian is 45 minutes). I shared a seat to London but had my own seat on the way back to Oxford. I resent having to pay the parking at Thornhill; OCC is supposed to encourage bus transport not charge to park your car at every opportunity.
Conclusion. Its faster by train

I had to pay the ticket twice because I didn't prepare the one I bought on the internet, this is only because they don't apply the QR code, poor trees

STUDENTS STUDENTS STUDENTS are the biggest problem for The Oxford Tube. To many of them constantly fulling up the coaches and anybody else who's not waiting in town centre have a high chance of never getting on one. I've said this for many years now. The students need their own service that stops outside brooks so other people can use the coach. I waited 3 hours once at Shepherds Bush and landed up going to Victoria just so I could get home.