Pall-Ex Avis 221

Thank you Karl Trott for the great service at Bournemouth on 14 Apr. Very helpful and reliable! 😀

I have not yet received my delivery, despite it being scheduled between 16:30 and 18:30. There has been absolutely no communication whatsoever — no call, no update, and no explanation for the delay.

I am writing this review while still waiting for the delivery to arrive.

This level of service is completely unacceptable. Basic professionalism and respect for customers would require at least informing them when agreed timeframes cannot be met.

The lack of reliability and communication is shocking. I would avoid this service like the plague!!!

They were due to deliver my flooring on the 8th (yesterday) but just didn’t show up with no communication so I was sat waiting about all day. I got a notification this morning to say the would attempt delivery today (with no time again) so I had to just wait about again. The delivery driver showed up and just left the pallet out in the middle of the street (a very busy street) and zoomed off. The delivery cost was around £50 and this is not worth it at all.

I would give 0 stars if I could.

This has been one of the most frustrating and unprofessional delivery experiences I have dealt with, especially considering this was an order worth over £11,000 for business-critical equipment.

I made it explicitly clear in advance that I was opening my business on Tuesday, which is exactly why I had arranged for delivery to arrive ahead of that date. Despite this, the delivery was delayed with no proactive communication, and I was left chasing for updates myself.

When I finally managed to speak to someone, I was informed that only 3 out of 4 pallets had been received. This had not been communicated to me beforehand. The customer service during this call was extremely poor — I was met with a dismissive attitude, and it felt as though I was an inconvenience rather than a paying customer.

Most concerning was the suggestion that I may need to arrange my own transport and collect the goods myself. For a paid delivery service on an order of this value, that is completely unacceptable.

I made it very clear that the timing of this delivery was critical. It was only after I had to push firmly and repeatedly for a resolution that any action appeared to be taken. Eventually, the delivery was made on Saturday, but even then there was no clear communication, no written confirmation, and no proper tracking updates provided.

The entire experience lacked professionalism, organisation, and accountability from start to finish.

If you are relying on this company for anything time-sensitive or business-critical, I would strongly advise avoiding them. Unfortunately, I did not have a choice in the courier used — but if I did, I would not use this company under any circumstances.

Extremely disappointing experience.

Was due a delivery today between 12:11 and 14:11. When it was running late I came to read the reviews and must admit I was a bit worried, especially as there is no road in my street, it's blocked off from the road so only a walkway. I thought the pallet was going to be dumped at the end of the street and my son would be doing 10 trips to the end of the road to collect heavy flooring. Delivery arrived after 5 pm but I did get email and text updates throughout the day. It was one guy getting these pallets off of the truck but he did wheel it to our front door. I am thinking that the drivers are really pressed for time and that's why some may end up doing a dash and run. No complaints here for our delivery guy. Thank you.

Was meant to have a delivery today however didn’t turn up no communication from the driver or the delivery company. Needed the order today, looking at tracking it cancelled due to being closed I would love to know how a house is closed but hey we move on. We have a contact with Pallex for work which on average 15-20 orders per day go through them this will be cancelled at the next directors meeting and we will move to another provider. Think you just lost around £200,000 worth of business today due to poor communication and lieing

A single guy turned up in a truck to deliver quite a heavy item. He refused to deliver it to my home, even with me helping him, he just left the item in the middle of the street and drove off. I had to enlist some neighbours to deliver to my home. This was the single worst experience I have ever had with a delivery and the guy, although he spoke next to no English, was the rudest delivery person I have ever encountered.

This delivery company really do not care about reviews or have any customer service. They were due to make a delivery which was out of normal business hours (their choice) not ours but aborted the delivery an hour past the estimated time. They rearranged the delivery for the next day but aborted that stating they could not deliver in the location, utter rubbish. They even tried to post pictures of proof that they couldn't access the area but used pictures that were several years old from Google maps, some of the businesses in the picture do not exist. The lady I spoke to Andrea was rude and dismissive, simply couldn't give a damn. They have been reported back to the Complaint that used them initially so hopefully they will not use them again.

So far shocking.
The tracking information did not have a delivery time window. The delivery should have arrive yesterday. I paid staff extra wages to stay until 630 as we close at 4.
The tracking information has still not been updated.
I managed to get through to them, and they said someone will call before delivery between 3 & 5. So I still may need to pay someone to stay again.
If you look at their website they boasts "Driving success through our dedication to achieving business excellence".
Just word salad.
Lets see if anything turns up today

I ordered flooring through a bathroom company. They use Pall-Ex to carry out their deliveries unbeknown to me. I paid for the 'delivery service'. The driver arrived over an hour early, outside of the given window, luckily I was home, however when I opened the door, he was leaving. I called out and he said 'yeah, delivered you some flooring or something' Delivered was a strong word. Dumped in the road, on a a pallet was what it was, because there was no drop kerb nearby. When i asked how I was supposed to get this to my house as i couldn't leave it in the road he suggested i unpack it all and carry it individually, basically said it wasn't his problem. He was the rudest delivery person I have ever met, when I asked for his name so i could make a complaint, he refused to give it me. He then preceded to sit in his lorry and watch me unload the heavy flooring by myself. Absolutely disgusting. I will never use this company and in future will be checking who my deliveries are arriving with before placing an order. When i contacted the bathroom company to report it I was told, as they are 3rd party there is no comeback, so they don't care about offering good service because there is no repercussions for them.

we have 3-4 pallets delivered weekly and up until xmas all was going well, however last four weeks: wk 1 delivered day late, wk2: one delivered one day late, rest two days late; wk3 all on time; wk4 wrong labels applied and delivered to an address 35 miles away (!) meant we had to go and pick them up at our expense. what's going on,? systems all gone wrong :-(

Absolutely appalling delivery company. I was due to be contacted 5th Jan to arrange delivery. Despite constant chasing it took until 26th Jan to get a call with delivery promised on 29th. Having stayed in all day to take delivery they simply failed to turn up. No contact no apologies
Avoid at all costs

Ordered tiles from a business who use Pall-ex for shipping. Instead of a delivery, I was given a mystery.

The driver rang to confirm the tiles had been delivered. They hadn’t.

He later admitted he’d left them at the wrong house, promised to return, and then entered the witness protection programme.

After conducting our own search-and-rescue operation, we found the pallet dumped in another road altogether, abandoned on the street. Several boxes were visibly smashed. The delivery note helpfully advises you not to move damaged goods — an interesting policy when the goods haven’t actually been delivered and are slowly becoming a public art installation.

No signature. No correct address. Broken tiles. Courier vanished.

If you enjoy scavenger hunts, property damage, and existential questions about what “delivery” really means, this may be the courier for you.

Pall Ex were to deliver a shed that I purchased from a UK Shed supplier.
I was told that the courier would ring and arrange a suitable delivery date with me.
Yesterday morning at 8.27am I get an email to say that my shed would be delivered to the property I've not even moved into yet between 9.15 - 11.15!!!
So we had to abandon our plans for the day and rush to the new property to accept delivery.
Hopeless company!

So used to their hold music boasting about what a great delivery company they are yet i paid £70 for next day (8/1/26) admittedly through another company (Adexa) its now 16/1/26 delivery todays online tracker says 12-2.30pm it's now 5pm nothing!
No communications from them just me chasing, they cant speak to driver. I have staff being paid to sit and wait as our shops now closed, unknowing if it will arrive or not, so frustrating!

Awful service!
Delivery arrived one day later than promised, and driver just dumped it on the edge of the road without even bothering to ring the doorbell or check it was the right address (even though it was £2,500 worth of goods on the pallet). Fortunately we spotted him as he was doing it, so we can get the goods before they’re stolen! I went out to ask if he could leave it on our driveway instead, but he point blank (and rudely) refused, and told us it was a company policy not to enter private property in any circumstances and that he’d loose his job if he did. I suggested that must be rubbish - an extra 30seconds on a driveway with a large turning circle couldn’t be that much of a problem but he just refused. I said I’d complain to the company - and he told me not to bother because it would just be ignored! I’ve never had such a bad service from a delivery driver!

Still waiting on a delivery that was supposed to arrive 2 days ago. Not even a phone call to apologise or update about this. Very disappointed with this poor service.

Awful service.

I was at work for this delivery so my wife waited. They turned up without letting me know and knocked on the door. My wife answered and at this point the man had walked through my front garden and out my gate. He turned to my wife and said here’s your parcel which he also left out side the gate. My wife said how am I getting that into my front garden at least to which he shrugged his shoulders and walked off (for clarity my wife is 8 stone and the package was 70kg)

Wouldn’t recommend

The company didn't let us know when they would deliver. We phoned them to confirm a delivery date, they said they had called us (they hadn't) and we arranged for a Monday delivery. After being out all day on Friday, we arrived home to a huge delivery on our doorstep, which no one had signed for (this was nearly £1500 of goods). They also told us on the phone that the delivery driver would call us to let us know he was on his way, this also didn't happen. So, if you have a delivery coming by this company don't expect your delivery to come when you think, even if you call them to confirm!!

My experience with Pall-Ex has been absolutely dreadful. I spoke to someone called Bruce, who was completely unhelpful and outright refused to assist. No effort, no accountability, and no interest in resolving the issue.

Pall-Ex’s standards are shockingly low. The fact that they work with companies like Adexa, who behave like scammers, says a lot about their own practices. Instead of protecting customers or ensuring proper delivery, they seem happy to distance themselves from responsibility.

This company is miles behind any respectable delivery service like DHL. Poor communication, poor attitude, and zero customer care. If this is what Pall-Ex considers acceptable service, then they seriously need to rethink how they operate.

I would not trust Pall-Ex with anything of value and would strongly advise others to avoid them.