I ordered some belts from Pampeano, but unfortunately I’d measured myself incorrectly and the belts were too long. With a holiday coming up, I was in a real hurry to get the correct sizes. The Pam... Voir plus
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Jeg bruker pampeano-beltet mitt til alt – både når jeg rir på landet og når jeg kler meg opp til kontoret. Solid kvalitet, stilig og laget for å vare. Leveringen til Norge var helt problemfri, noe som... Voir plus
L'entreprise a répondu
Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... Voir plus
L'entreprise a répondu
Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.
Coordonnées de contact
9 Station Field, OX5 1JD, Oxford, Royaume-Uni
- +44 (0)1865 773709
- customer.services@pampeano.com
- www.pampeano.co.uk
4,4
Excellent
127 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service
Excellent service. Ordered a belt for my son for Christmas and realised I had ordered the wrong size 3 working days before Christmas Day. Husband kept that belt so reordered in the correct size and was here within 2 days.
Gorgeous belt and great quality.
19 décembre 2024
Avis spontané
Amazing collar for whippet
So happy with my purchase, i have been trying to find a smart collar for my whippet and saw this one. Its perfect, lovely material and very good quality. As always delivery was super quick too !
4 décembre 2024
Avis spontané
Contacted their customer service re a…
Contacted their customer service re a customised product query & response was super quick & extremely helpful. Products are a great quality & lovely design.
Well done all, I’ll definitely be buying more items :)
11 novembre 2024
Avis spontané
Can’t recommend highly enough
Can’t recommend highly enough.
I’ve bought 6 of their belts and a leather travel bag. The workmanship is fantastic and their customer service went above and beyond with their help. I’m well pleased.
17 novembre 2024
Avis spontané
Happy repeat customer
This is my 3rd Pampeano purchase. I come back because I love the quality. Stunning collar for our gorgeous lab. So well made. I'm currently browsing laptop bags.....
6 septembre 2024
Avis spontané
Best customer service I have ever received
Absolutely brilliant, responsive, helpful service from this company, highly recommended, their products are second to none and so is their customer service .
6 août 2024
Avis spontané
I love my 2 belts
I love my 2 belts.
Always get nice comments when wear them.
4 août 2024
Avis spontané
No accountability when quality is substandard
After years of our entiring family wearing Pampeano belts, this one was dissapointment. Obviously the hand stitching was defective and unraveled in 5 places on the third time wearing. Pampeano refuses to replace - said they were snags caused by wearer. If one or even two places I might give them that - but 5 different spots - NO! They would extend a courtesy repair if I pay to send to UK from the UAE (paid $100 USD) where it was delivered to. Unfortunately they will NOT stand behind the product! So CAN NOT and WILL NOT recommend them nor buy from them again. POOREST customer service I have encountered in years!
12 juin 2024
Avis spontané
Réponse de pampeano
As you have explained, you have many belts of ours with no issues. Whether this belt is defective or something has happened to it, we can not know until we have seen it.
I have reviewed the correspondence and can see that we offered to repair or replace once we received the belt. We explained that we are unable to collect it from Panama where you are on holiday which you are not happy about. We explained that we would gladly resolve it for you when you are back in the UK. Without physically having the product we are unable to move forward.
The offer remains to resolve it for you once we have it.
Might I politely remind you to be courteous to the team at pampeano as the manner in which you have written to the customer services team is not helpful to the situation.
I love my skinny pampeano belt
I love my skinny pampeano belt, beautiful colours, soft leather, a good quality product for sure.
Fits really well around my waist despite me being on the chubby, doesn’t move around and dig, feels very comfortable to wear.
Looking forward to more colours in the skinny belt.
13 juillet 2024
Avis spontané
The quality of the belt is superb
The quality of the belt is superb. You get what you pay for.
I had to phone customer services with a question and I got straight through and they were extremely helpful.
29 juin 2024
Avis spontané
I bought two belts and am really…
I bought two belts and am really pleased with the service and excellent quality. The colours and feel are brilliant. Thank you very much.
5 juin 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, we are delighted you are happy with the products and service. Look forward to tempting you to add to the collection.
This is the second head collar I've…
This is the second head collar I've brought for my mare, they are truly stunning. I get comments all the time asking where I have brought mine from. The size very true to fit and the quality is outstanding. I might need to buy myself a belt to match!
14 mai 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, we are thrilled you are now considering a matching belt
I wasn’t sure what size collar for my…
I wasn’t sure what size collar for my dog I rang Pampeano the lady couldn’t have been more helpful,so I ordered what she recommended and it’s perfect. The service was prompt. The collar is beautiful I cannot recommend this company any higher a great experience. An added bonus I got a £10 discount on a next purchase so have ordered the matching lead.
Thank you so much Pampeano .
14 mai 2024
Avis spontané
Réponse de pampeano
Thank you for your lovely feedback. We are delighted that our team were able to assist you with your purchase.
Great Belt
This is my second purchase from Pampeano. I love the quality of the belt. It will be a part of my wardrobe for many years to come.
12 avril 2024
Avis spontané
Réponse de pampeano
Thank you for your review, we look forward to tempting you again with our range of ;products
Great belt, great service
Website and order process was simple and easy to use and the belt and dog collar are of exceptional style and quality.
27 mars 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, delighted you found the whole process straightforward and appreciate the quality of our product
Great product & Customer Service
I’ve bought 5 belts from Pampeano and the quality is fantastic. Also the customer service is second to none.
They sent me out the wrong belt so I contacted their CS and spoke to Mel. She arranged the correct belt to be sent out straight away. No messing, no fuss, just proper good service.
I would totally recommend purchasing from Pampeano and I will continue to do so when I see another belt which takes my fancy.
27 mars 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, it really is appreciated. Great to see that the team were able to resolve this promptly for you.
I'm very happy with the gorgeous…
I'm very happy with the gorgeous cosmetics bag. Once again, wonderful customer service. Thank you!
4 mars 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, we are thrilled you love your purchase
Great all round experience.
Great choice of beautiful belts on an easy to use Web site.
Very speedy delivery.
Belt purchased was a present so the addition of the recipient's initials made it extra special.
Lovely, good quality belt that is unusual made an excellent gift.
Will buy again.
24 février 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, we are delighted you are happy with your product and our service
Top quality product
Top quality product, beautifully made, nicely packaged & quick delivery.
7 mars 2024
Avis spontané
Réponse de pampeano
Thank you for your feedback, it really is appreciated
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