PandaRemit Avis 846

good ，i every change money the first choose

Successfully remittance, very fast process while transfer to Malaysia touch and go. Wishes to enhance better user interface on simple doggle function and direct understanding. Keep it up!

Good rate, fast transfer

First time use, money not send and no back. Money lost...

Slow remittance. The transfer was completed since 6hrs ago but no money was received. So upsetting, as they advertised to send money real-time. Will never use again

App said transfer successfully. But the money not yet appear/sent to my bank account

lousy like shit, claim within few days send
end up no send need to go follow up say verify again

never send already say alright all verification, few days later still same

go ask again say need to send addtional

It took almost 2 weeks still havent solve the issue

又快又方便又简单又安心又有保证又有优惠真的是很好啊

Cuando tengo que enviar dinero rápido y seguro siempre utilizo PandaRemit, nunca tuve ningún problema ni ninguna mala experiencia, es la manera más cómoda y rápida de hacerles llegar lo que necesitan, es increíble lo rápido que llega el dinero a mis familiares

Best exchange rate you'll find only in panda remit and fast transfer.
Thanks panda remit

Flawless.
Everything was smooth. Great customer support.
Same day transfer.
Will definitely use again!

I was discriminated in order to send money .
The message from panda remit is my age over 70 years old CAN NOT
SEND MONEY.
Unbelievable.
Michael Reismann

Ottima molto veloce

Transmission did not go through, check assistant did not reply. Did not identify the problem and explain to me what is going on. Don’t replying my message, already told them that is urgent case yet that is no reply from them. Lousy service and lousy customer service to use others than this platform.

Update:

Still not received the payment and no contact or updates from PandaRemit. Extremely disappointed.
Avoid at all costs lest you lose your money like I have.

I tried PandaRemit because they advertise real-time transfers with zero fees. I sent money from my UK bank to my EU account, expecting it to be straightforward. Instead, it took nearly 20 minutes on live chat just for them to even acknowledge they’d received the funds from my bank.

The app shows “Payment Successful”, but the money hasn’t arrived, and support can’t provide a SWIFT reference, a tracking link, or even confirmation of which method they used to send it. If I wanted a slow, opaque transfer, I would’ve just used a traditional bank wire — at least then I’d know exactly where my money is.

Right now it just feels like my money is stuck in limbo with no real answers from their support team. I’ll update this if they resolve it quickly, but at the moment, I’m really disappointed.

I was excited to try this new service, however in future I will stick to more well-known providers if this isn't sorted soon.

Con 5 años de uso de Panda Remit, he sido testigo de su desarrollo desde el principio y nunca me decepcionó, enviando mi dinero a tiempo en cada transacción. En los últimos años, Panda Remit también desarrolló muchos servicios nuevos como el pago de matrícula en el extranjero, que usé para pagar las clases escolares de mi hija.

⭐ 1-Star Review – Horrible Customer Service on WhatsApp

If you’re considering using Panda Remit, think twice. Their WhatsApp customer service is absolutely terrible. The attitude, the rudeness, and the complete lack of basic comprehension is shocking for a financial service that handles people’s money.

My Issue :
I made a simple mistake — entered the wrong transfer amount — and immediately reached out to Panda Remit to cancel the transaction. Since their US customer service chat is always busy, I had no choice but to contact them on WhatsApp. I only needed one thing: confirmation that the transfer would be marked for refund once the funds were received, so it wouldn’t get paid out to the beneficiary by accident.

Their Response :
Instead of helping, the rep (no name given) responded rudely and completely misunderstood my question. They kept repeating the generic statement that “We can only refund after the funds are received,” which I already knew. The rep copy pasted the message about 25 times. What I was asking was whether the transfer could be flagged for refund, not processed as a normal payout.

I didn’t get a proper answer for over 48 hours. Instead, I got unprofessional responses like:

“We haven’t even received your fund. How can we mark it as a refund?”

“Make some sense.”

“Why are you asking us why YOUR ACH is not debited?” — which I never asked in the first place.

The tone was condescending, impatient, and downright disrespectful. No customer — especially one trying to fix an honest mistake — deserves to be spoken to like that.

I have emailed the screenshots of their WhatsApp responses to their company. I wish there was an option to upload it here.

Bottom line:
Their WhatsApp support has zero professionalism and even less customer service skill. If you want a company that treats your questions seriously (and doesn’t talk down to you), this is NOT it.