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Lisez les avis des autres

Noté 5 sur 5 étoiles

My family and I have been with Paradigm Housing Association for some 5 years now. The professionalism begins with the telephone staff through to the tradesmen who actually carry out work required. Th... Voir plus

Noté 2 sur 5 étoiles

I have received a completely unexpected text from Paradigm today, with the date & time of an unknown appointment. This meant that I had to contact them to find out if I had forgotten something. A... Voir plus

Noté 5 sur 5 étoiles

Responded very well to the urgency of the repair raised - very efficient and polite. Repair dealt with the following morning. Technician on time and friendly. Thank you.

Noté 5 sur 5 étoiles

Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association de construction et de gestion de logements sociaux

Écrit par l'entreprise

We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

263 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(263)

105 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Gas boiler service

Arrived on time, polite and d friendly. Job completion on 1st visit

24 février 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Lulu, thanks for this review. We're glad to hear you are pleased with our boiler service. All the best, Paradigm Housing.

Noté 5 sur 5 étoiles

They sorted out a plumbing job same…

They sorted out a plumbing job same day, the previous Housing Association came round 8 times and solved nothing. Paradigm really care and bother. Thank you.

14 février 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Anders, thanks for taking the time to leave this lovely review. We're glad to hear you're pleased with our plumbing service. All the best, Paradigm Housing.

Noté 5 sur 5 étoiles

I ve just had my bathroom refurbished…

I ve just had my bathroom refurbished by a guy called Leon Skilling. A paradigm bathroom technician. He was very polite and professional. Did a fantastic job and cleaned up very well after himself. Many thanks Mrs murray.

12 février 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Mrs Murray, thank you for taking the time to leave us a review, it's great to hear you received such good service from Leon. We'll be sure to pass your kind words on to him. Best wishes, Paradigm Housing

Noté 5 sur 5 étoiles

Fantastic customer care

I contacted the homeowner officer regarding an issue I can regarding the sale of my house. She was so helpful and prompt with getting my situation resolved as quickly as possible. It was very much appreciated the kindness show and how helpful she was outstanding

9 février 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Robert, thanks for leaving such a lovely review. We really appreciate your kind words. All the best, Paradigm Housing

Noté 5 sur 5 étoiles

Amazing work and amazing workman

Very quick work

5 février 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Samantha, thanks for taking the time to leave this review. Glad to hear you're happy with our service. Best wishes, Paradigm Housing.

Noté 5 sur 5 étoiles

The technician done a Good job

The technician done a Good job

22 janvier 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hi Ruth, thanks for taking the time to leave a review about our service, we really appreciate it.

Noté 5 sur 5 étoiles

Very polite , friendly, professional.

Very polite, professional. Telling about problem as he was working on the front door etc. Arrange appointment to come back with part's needed. Made sure door was made secure and still could lock and manageable for use.

22 janvier 2026
Avis spontané
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Réponse de Paradigm Housing Group

Hello Andy, thank you for your review and your kind words. All best wishes.

Noté 5 sur 5 étoiles

Very professional

On meeting Leon skilling I found him to be friendly and professional. As the week progressed he informed me of what was going to happen. On completion of his job he was tidy and professional. The whole experience was very good.

12 décembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Debra, thank you for taking the time to share your thoughts, and for your kind words about Leon. We'll be sure to pass them on.

Noté 5 sur 5 étoiles

Kurtis and Terry came to fit a new unit…

Kurtis and Terry came to fit a new unit under my sink and replace the doors. They did a fantastic job, sealed everything properly, and was very polite throughout, a joy to have them, can’t Thankyou enough! Very happy! 😁 Merry Christmas!

19 décembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Jade, thanks for taking the time to let us know about the great service you received from Kurtis and Terry! All the best, Paradigm Housing.

Noté 5 sur 5 étoiles

He was so polite & helpful

He was so polite & helpful

18 décembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Kim, thank you for your review. We're glad to hear you were so happy with our technician. All best wishes, Paradigm Housing

Noté 5 sur 5 étoiles

There was a chap did plastering under…

There was a chap did plastering under my window he did a good job 40 out of 10

1 décembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Kerry, thanks very much for your review, we're glad you were happy with our plastering service!

Noté 4 sur 5 étoiles

Bathroom refit

Bathroom technician Leon. showed his identification and introduced himself. he was extremely helpful and polite, he explained and answered any questions i had, he works in professional and timely manner. Very happy with his work. Thank you Leon.

14 novembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Jade, thanks for letting us know about the great service you received from Leon. We'll be sure to pass on your kind comments.

Noté 5 sur 5 étoiles

Thankyou Paradigm…

I have recently moved into a Paradigm flat.Since moving in I have found them very courteous and helpful especially when requesting repairs etc. Thankyou to all staff I have spoken to.
Alan Earle

11 novembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Alan, welcome to Paradigm! Thank you for taking the time to leave a review. We're so glad you're happy in your new home.

Noté 5 sur 5 étoiles

Matthew was a superb star

Matthew was a superb star, we had no hot water or heating and he arrived on time, completed the job, communicated throughout and advised any issues to call back
Had a lot of respect towards me and even waved and talked to my 10 month old great granddaughter

11 novembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Sharon, thank you for your lovely review. We're glad Matthew was able to help. Very best wishes.

Noté 5 sur 5 étoiles

Jason arrived very quickly and got the…

Jason arrived very quickly and got the job done communicated well,thanks to paradigm Housing repair team who was swift in solving the issue.

10 novembre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Dear Albert, thank you for taking the time to let us know about the great service you had from Jason.

Noté 5 sur 5 étoiles

Replacing of taps in my bathroom...

Melanie came to replace new taps in my bathroom - bath and sink...
She was kind and respectful throughout, explaining to me what she was doing... What a lovely lady she is... 5* Service from Melanie... Thank You...
Ms T McAdams

30 octobre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hi Terese, thanks for taking the time to leave a review - and for your kind words about Melanie. We'll be sure to pass this on to her. All the best for now, Paradigm Housing.

Noté 5 sur 5 étoiles

Very helpful respectful and friendly…

Very helpful respectful and friendly team

30 octobre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Dear Mr Lenga, thank you for your review. It's always lovely to hear from a happy customer. All the very best!

Noté 5 sur 5 étoiles

Reporting A Repair

I was pleased with the service provided when I reported a repair. It was dealt with promptly and fixed on the 1st visit, on a day convenient for me. The quality of work was excellent and the communication from start of reporting the job and the job being completed was professional, respectful and very helpful over the phone, through reminders & through updates on messages and face to face. Overall i was happy with the service provided throughout.

22 octobre 2025
Avis spontané
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Réponse de Paradigm Housing Group

Hello Yaz. We're delighted to hear you're so happy with our repairs service, thanks for letting us know!

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