Ordered Halloween costumes supposed to be 3-5 working days been around 2 weeks - emailed had no response (emailed on more than one occasion also checked junk ). Still not arrived I will change review... Voir plus
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Absolutely appalling company and I wish I had read reviews here before placing an order for my son. Purchased on 4th October and not received over 2 weeks later. Sent numerous emails and co... Voir plus
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... Voir plus
L'entreprise a répondu
I ordered my daughter’s Halloween costumes over a week ago and they still have not been dispatched. I have emailed them and just a basic reply back to say delayed, also messaged on social media ag... Voir plus
À propos de l'entreprise
- Magasin de fête
- aussi dans
- Grossiste en vaisselle jetable
- Magasin d'articles de fête
- Magasin de déguisements
Écrit par l'entreprise
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Coordonnées de contact
Unit 4, Tallow Way, M44 6RJ, Manchester, Royaume-Uni
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Ordered from here on the 9th of…
Ordered from here on the 9th of October. Haven't received anything. It has taken the money from my account. Now can't get on the website and emails are now bouncing back. No answer on the number. Will be contacting my bank regarding this. Shocking treatment.
9 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Carolann.
Thank you for your review
Unfortunately, we did have some technical issues that resulted in the website being offline for a week - we appreciated this will have worried customers but all orders taken before it went offline were shipped as normal.
Looking at your order it seems that the order was lost in Royal Mail system, I'm pleased to see that the customer service team resolved this for you and a full refund was processed.
Once again we apologize for the inconvenience that this caused.
Kind regards,
Party Delights
Ordered on 3rd October
Ordered on 3rd October. Dispatch email send on 4th October with an estimate of the 6th for delivery.
We still have nothing, the tracking link doesn’t work, the website has disappeared, and I can’t message them via any social channels.
Order PDR4001552965 if anyone from the company wants to reply!
17 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Emma.
Thank you for your review
Unfortunately, we did have some technical issues that resulted in the website being offline for a week - we appreciated this will have worried customers but all orders taken before it went offline were shipped as normal.
I'm really sorry that your order got lost in the post but I'm pleased to see that our team dealt with this quickly for you and that a full refund was processed.
All the best,
Party Delights
Placed an order on 6th of Oct halloween…
Placed an order on 6th of Oct halloween costume have not received tracking number not replying to emails now site seems to be removed looks like a scam now child no halloween costume
6 octobre 2025
Avis spontané
Further to my original review the…
Further to my original review the company have responded and said I emailed them to a NO REPLY email. This is incorrect and I actually sent them a screenshot of my original email and the email address it was sent to (which was the correct email and one they corresponded with me on). I ended up sending the dress back and was never email a QR code like they said. Not worth the hassle ordering from this company.
26 septembre 2025
Avis spontané
Réponse de Party Delights
Hi Jessica.
Thanks for the email.
The order confirmation email that you replied to is a NO REPLY email which is clearly stated on the email - it's an automated system that sends these out so we cannot see any replies.
We don't email QR codes out I'm afraid from returns - we have a link you follow on Royal Mail to download a label. This link is also very visible on the website return page to help customers with returns.
I am sorry you have had a negative experience with us and please rest assured we have taken your feedback on board.
Kind regards,
Party Delights
No Refund - No Website!!
Sent an item back for a refund as it didn't fit, have gone on to the website today to try and find a way to contact them and the website is no longer active?!
Please refund my order ASAP this is absolutely unacceptable! PDR4001553898
15 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Adele.
Thanks for your review.
I'm really sorry about this inconvenience that has been caused with the website being down, we're having some technical issues at the moment which is why the website is down.
IT are working on this and will hopefully have the website back online in the next few days.
In regards to your return I'm sorry it's not been processed just yet - I can see that you emailed us last night at 8pm and someone will respond this morning to you.
Kind regards,
Party Delights
Ordered a costume poor quality
Ordered a costume poor quality . Sent back still no refund a month on . Do not buy
18 septembre 2025
Avis spontané
Réponse de Party Delights
Hi Jackie.
Thanks for the review.
I'm really sorry to hear you were unhappy with your order and decided to return it.
Once a return has been received it can take up to 7 working days to process a refund but definitely doesn't take a month. I'm unable to locate your order as you've not provided any order information.
Could you please email over your order number to partyteam@partydelights.co.uk and one of the team will reply within 24 hours getting this resolved for you.
Kind regards,
Party Delights
❌️❌️ PEOPLE WHO MADE ORDERS
❌️❌️ PEOPLE WHO MADE ORDERS, PLEASE READ THIS ❌️❌️
I had a costume years ago and the quality was really great.
But people leaving bad 1 star reviews, the reason I'm putting this is my only way of telling you guys DON'T MAKE ORDERS ON THEIR WEBSITE.
They've gone into administration last year. You won't recieve your orders now. It's fully closed down 💔
14 octobre 2024
Avis spontané
Réponse de Party Delights
Hi Phoebe.
Thank you for your review.
To confirm the company did go into administration but has been bought out and we're trading like normal.
Orders are being shipped to customers and we have a dedicated customer service team who respond to all customers within 48 hours.
If you have a problem with a recent order please get in touch.
All the best,
Party Delights
Helium canisters
After submitted my order I then went on to read reviews and to be honest there was a lot of negative ones so I emailed them with my concerns within a few hours I had a reply saying my order had been dispatched with DPD full tracking keeping me updated all the way said it would be delivered in 48hrs for which it was so thank you for good customer service and im delighted with my purchase
8 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Jeanette.
Thank you for your review.
Thank you so much for taking the time to leave us a review, the team really appreciate this.
We're pleased your order arrived with you on time as do 99% of the orders placed :)
We look forward to hearing from you again in the future.
Kind regards,
Party Delights
I am absolutely disgusted I’ve sent…
I am absolutely disgusted I’ve sent numerous emails no response I ordered on the 2nd of October, my order was suppose to be delivered yesterday the 9th and nothing I’ve no tracking information whatever I can’t now access the website to check my account , and I’m not happy 4 costumes I’ve paid for and they’ve still not turned up. Can you find out where is it asap.
order number
PDR4001555068
10 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Samantha.
Thank you for your review.
I'm terribly sorry that you're unhappy with the service given.
I can see that the tracking information was emailed to you when the order was shipped - I've checked the tracking and can see that it was delivered via Royal Mail 2 days later.
I can see that you emailed our customer service team on the 9th requesting information on the parcel and an advisor replied the next day within 48 hours to confirm that the order had been delivered and attached an image of the parcel delivery.
I'm pleased you have your parcel but if there's any problems please reply back to our team and they'll get it resolved.
Kind regards,
Party Delights
Ordered express delivery 3 days ago
Ordered express delivery 3 days ago. Hasn't even been processed. DO NOT BUY. Customer service is useless. AWFUL, DO NOT BUY.
3 octobre 2025
Avis spontané
Réponse de Party Delights
Hi.
Thank you for your recent review.
I'm really sorry to hear you haven't received your orders, orders are shipping as normal so it may be that there's an issue.
As we've got no order information from you I'm unable to look into this for you, I've sent you over a request via Trust Pilot so we can look into this for you and get it resolved.
Kind regards,
Party Delights
Scam - no costume sent…
Update: 7 emails now sent as Halloween parties start soon. I have not had one response to any of the emails . Customer service is non existent. I am convinced they deliberately accept orders with no intention of fulfilling them - total SCAM do not use . I have been waiting on a Halloween costume since September 11th , I thought that was plenty of time to get a Halloween costume. I have received no tracking, no response to my three ( now 7) emails and I’m starting to believe the company is a scam
2 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Pamela.
Thank you for your recent review.
I'm really sorry that you've had a negative experience with us however, I'm unable to see any emails from you. We reply to all emails within 48 hours and all are currently up to date.
I've had a look and can see that your order was cancelled and a full refund was processed, as mentioned in the 2 emails we sent to you this was due to us being unable to ship to your location.
I am really sorry for the inconvenience that this caused but can confirm your order has been refunded in full.
Kind regards,
Party Delights
I don't want to have to leave a bad…
I don't want to have to leave a bad review but I urgently need my decorations and it looks like this is the only way to get a response :(
I placed an order on the 19th and was supposed to get my parcel on the 29th. I received an email with a broken tracking link and have not had an email since then and the website is very unhelpful with providing updates. The party is on the 3rd and I have very little hope that my decorations will arrive before then and if they don't I would like a refund.
1 octobre 2025
Avis spontané
Réponse de Party Delights
Hi Rachel.
Thank you for your review.
I'm really sorry that you felt like you had to leave a negative review. I'm not sure why you believe this was the only way to get a response when I can see our team replied to your email within 24 hours & we then had a 10 emails chain with yourself.
As mentioned on our replies Royal Mail tried to deliver on 3 separate occasions and due to nobody being available was unable to deliver the parcel - they then left a card to contact them to arrange collection which I can see you've now done.
The returns information was emailed over for you and we'll be in touch once the refund has been processed.
Kind regards,
Party Delights
Doesn’t let you cancel order
Doesn’t let you cancel order , the package isn’t coming until ages so I can’t even use it on my kids animal day , just use Amazon !! Work out how to cancel orders , never going here again and I spent a lot of money on it
26 septembre 2025
Avis spontané
Réponse de Party Delights
Hi.
Thank you for your review.
I'm really sorry to see that you're unhappy with the service given.
I can confirm we can and do cancel all orders when requested however, if the order is shipped we cannot cancel it as in your case and it has to be returned for a full refund.
Apologies again but as you emailed us after the dispatch we couldn't cancel it on that occasion which we did explain via email.
Many thanks
Party Delights
Do not order from here!!
Wish I’d read these reviews! Ordered on 3rd September with an estimated delivery date of 13th. Says it’s been dispatched, email with ‘tracking link’ which doesn’t have an actual link, can’t log into my account and when o press to reset my password I don’t get an email. Going to have to order bits for my daughter’s birthday from elsewhere. Do not order from here!!
3 septembre 2025
Avis spontané
Réponse de Party Delights
HI Olivia.
Thank you for your review.
I'm really sorry to hear you're having a problem accessing your account, I can see everything is set up all ok however the email looks a little different to the one you've emailed us from so that may be why you're struggling to gain access to the account however, I've updated this for you.
I can see you emailed us on the 22nd of September and a team member replied within 24 hours sending you over all the tracking details.
We can see that Royal Mail tried to deliver on the 8th of September but no one was available to accept the parcel and it was taken back to the depot for collection.
I can see though that you've now rearranged delivery and you've now received your parcel.
Please feel free to email us on partyteam@partydelights.co.uk if you need any further help.
Kind regards,
Party Delights
Never received order - over £120
I ordered birthday supplies for my young daughters birthday. I paid £7 express delivery. Estimated delivery date was 13th September and it is still showing as 'processing". I've emailed customer service (there is no number) and had no response. I'm now going to trading standards to try and get my money back. My daughter's party is today and we will have to grab some supermarket supplies and not have the lovely theme we had planned for her. Disgraceful company that clearly make a habit of doing this. I wish I had read the reviews on here beforehand.
19 septembre 2025
Avis spontané
Réponse de Party Delights
Hi Laura.
Thank you for your recent review.
I'm terribly sorry to hear you've had a negative experience with us, please note that we do have a dedicated customer service team that reply to all emails within 48 hours. Please make sure you're emailing the following email address: partyteam@partydelights.co.uk
I'm afraid as we have no order information from you I'm unable to look into your order so I have requested further information privately so I can look into your order & get this resolved right away for you.
Kind regards,
Party Delights
SCAM! Avoid
Absolutely terrible. Avoid!!!
Ordered and paid £7 for express delivery. No shipping email, no tracking number, no parcel. Tried to reach out via email and heard absolutely nothing.
Luckily I paid via PayPal so was able to get a full refund. But do not use!! Absolute scam
30 août 2025
Avis spontané
Réponse de Party Delights
Hi Alice.
Thank you for your recent review.
I'm terribly sorry to hear you've had a negative experience with us, please note that we do have a dedicated customer service team that reply to all emails within 48 hours. Please make sure you're emailing the following email address: partyteam@partydelights.co.uk
I'm afraid as we have no order information from you I'm unable to look into your order so I have requested further information privately so I can look into your order & get this resolved right away for you.
Kind regards,
Party Delights
Absolutely awful- avoid
Absolutely awful. Ordered a massive order of party things for my boys birthday party and paid for 'express delivery' the items haven't arrived! Nobody will answer me either. Why are these allowed to still be selling online when it's clear they will not actually send the items! Scammers
Edit: reply to partydelights response:
This is not true at all! There has been no calling card left from royal mail at all. My tracking information does not work. You have sent me no email. Do not make things up! If my items were sent via royal mail they would have put the items in my safe place and told me this. The items were due on Tuesday yet you then claim they started trying to deliver on Saturday. Just be honest.
2 septembre 2025
Avis spontané
Réponse de Party Delights
Hi Emma,
Thank you for your review.
I can confirm that your order, placed last Thursday evening, was dispatched the following day (Friday).
You will have received a dispatch email containing your Royal Mail tracking information.
Upon tracking the parcel, we can see that Royal Mail have attempted to deliver your parcel on 3 separate occasions (the first occasion being last Saturday)
Sadly, I cannot seem to find any emails from you by searching your details, so we have reached out to you via email and provided you with the Royal Mail tracking information needed to book a re-delivery.
Kind regards
Party Delights
After reading all the bad reviews I was…
After reading all the bad reviews I was panicking as needed my outfit for this wknd I paid for express delivery and it said 03/09 delivery and today my parcel has turned up as promised! Thank you party delights
3 septembre 2025
Avis spontané
Réponse de Party Delights
Hi, thank you for the great review!
We are so thrilled to hear that you had such a smooth experience with us.
Hope to see you shopping with us again in the future :)
Kindest regards
Party Delights
WISH ID READ THE REVIEWS
WISH ID READ THE REVIEWS. Ordered flags and paid £7 express delivery. No tracking number sent (as promised in confirmation order email) and they were due to be delivered today. SCAM I have wasted £37 I WANT MY MONEY BACK. Have emailed but no reply. Cannot find phone number.
3 septembre 2025
Avis spontané
Réponse de Party Delights
Hi Jodie,
Thank you for your review.
We are terribly sorry that you didn't receive a dispatch email with tracking information.
I can assure you that your order was promptly dispatched the following day after the order was placed.
I can also see that your parcel has been successfully delivered to you by Royal Mail on the 3rd September in the evening.
In regard to you not receiving a response to your email, we do inform customers via the auto reply to please allow up to 2 working days for a response. The query you sent us on the 2nd September will be responded to this afternoon.
I'm glad to see that your parcel was delivered on time.
Kindest regards
Party Delights
Ordered party stuff in July knowing…
Ordered party stuff in July knowing there was a delay with their delivery times and I was happy to wait until August for delivery. Anyway they just refunded me a few days before delivery into my bank account? No email no explanation nothing. Guess I'm not getting my order then? Unbelievable.
20 août 2025
Avis spontané
Réponse de Party Delights
Hi Hanna,
Thank you for the review.
Firstly, we are sincerely sorry that we weren't able to fulfil your order.
The technical issues we faced when moving systems and warehouses caused significant problems, preventing us from dispatching orders.
Due to the issues still being unresolved at that time, we did make the decision to cancel a portion of the older orders, as we were conscious of the fact that customers had already been waiting an unreasonable amount of time.
We did ensure that all affected customers (including yourself) were notified via email at the time refunds were issued.
Apologies once again that your order was cancelled.
Kind regards
Party Delights
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