Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no com... Voir plus
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Lisez les avis des autres
£173 spent, including £11.95 for express delivery, my son’s birthday came and went and no order. Ive emailed customer service 4 times, tried messenger too. The order hasn’t even been dispatched an... Voir plus
Order #20943 I placed my order last week after their website popped up when I searched for a particular Halloween decoration. The prices were very reasonable and I now know why… they don’t actu... Voir plus
Total scammers. They know what they are doing and I hope they get caught for fraud. They deserve it for disappointing children. I chased up delivery and they dispatched immediately... not the £19.99 p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fête
- aussi dans
- Grossiste en vaisselle jetable
- Magasin d'articles de fête
- Magasin de déguisements
Écrit par l'entreprise
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Coordonnées de contact
Unit 4, Tallow Way, M44 6RJ, Manchester, Royaume-Uni
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,4
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Scam/fraud
Order 19158 I'm literally getting married and I've had no updates I've chased and no communication whatsoever absolutely ridiculous.
The address is registered to different business. The two numbers listed online aren't valid. Amscan isn't even reachable. Facebook is a joke with posts older than 2 years and Instagram is recent but no response either and the account lists inaccurate information so you've been reported under scam/fraud. Absolute criminals.
3 octobre 2026
Avis spontané
Réponse de Party Delights
Hi Whitney.
We’re very sorry for the delay with your order and completely understand how frustrating this must have been, particularly with your wedding approaching.
Unfortunately, we experienced delays within our warehouse which affected the dispatch of some orders, including yours, and we sincerely apologise for the inconvenience this caused.
We did respond to your email on 02/10/2026 at 13:18. We would recommend checking your spam/junk folder in case our response has been filtered there.
We no longer operate a customer service telephone line, however our customer service team can be contacted via email and through our social media channels. While our Facebook page is not currently being actively posted to, we are still monitoring messages and responding to customer enquiries within 48 hours on both Facebook and Instagram.
We’re sorry that you have been left feeling that you were unable to reach us, as this certainly isn't the experience we want our customers to have. We appreciate your frustration and hope that our previous email has reached you so we can assist further with your order.
Kind regards,
Party Delights
No update on order
No update on order, have emailed it has been over a week, no response, no updates on tracking, I am exercising my right to cancel, please confirm my order has been cancelled as I needed the items this week. Order 19390.
Thanks,
Cyndi Stanton
2 octobre 2026
Avis spontané
Réponse de Party Delights
Hi Cyndi.
We’re very sorry for the delay with your order and completely understand your frustration, especially as you needed the items this week and have been waiting for an update.
We can see that you have now received a response to your email regarding order #19390. We apologise that you felt you had been left without an update and for the inconvenience this has caused.
We appreciate that when items are needed for a specific date, delays can be particularly disappointing, and we’re sorry that on this occasion we have not met your expectations. We hope the response provided by our customer service team has addressed your request regarding the cancellation.
Kind regards,
Party Delights
Unbelievable
Unbelievable, had no communication what so ever. Imagine we were able to just take from Party Delights because that’s what they have basically done. False advertisement, these items were for my little girls birthday how sad and disappointing that you think it’s acceptable to lie to your customers, to take payment from people, to not even communicate or even put a note on your website to state “there is a delay in the warehouse and for customers to be prepared to be ignored and not receive goods for long periods of time” that you have repeatedly said over and over again under people’s reviews. How are you still in business absolutely shocking Vinted a second hand online business works better than your business absolutely diabolical!
22 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Gemma.
We’re genuinely sorry for the frustration and disappointment caused, particularly as these items were intended for your little girl’s birthday. We completely understand how upsetting it is when an order doesn’t arrive when expected.
We are currently experiencing a very high volume of orders, which has resulted in longer dispatch times than usual. We do currently state on our website that orders may take up to 7 days to be dispatched, and we are working through the increased volume as quickly as possible.
We absolutely appreciate that this delay has been frustrating, and we’re sorry that your experience has left you feeling so disappointed. We would never intend to mislead or ignore our customers, and we apologise for the inconvenience caused.
Many thanks
Party Delights
I have made an order the 20th September…
I have made an order the 20th September and it has not even been dispatched, I have a party for my children who are now going to be so upset, I have sent emails and everything but nothing.
20 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Chelsey.
We’re very sorry to hear that your order has not yet been received, particularly with a children’s party coming up. We completely understand how disappointing and frustrating this must be.
Unfortunately, no order information has been included with your review, so we’re unable to locate the order or investigate what has happened at this stage. We have requested your order details via Trustpilot so that we can look into this for you as soon as possible.
We hope to hear from you shortly so we can investigate and provide an update.
Kind regards,
Party Delights
My order never arrived despite being…
My order never arrived despite being paid for in full including delivery charges. My order still says it's being processed but was due to be delivered within 5 working days which has now passed by a week at present. I have sent multiple emails asking for a status update which have all been ignored to date. Very unimpressed with the customer service. Please provide me with an update for #18560
19 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Lisa.
We’re very sorry for the delay with your order and completely understand your frustration, particularly as it has taken longer than the delivery timeframe originally provided.
We have been experiencing a particularly high volume of orders at the moment, which has unfortunately caused some delays in dispatch. We can confirm that order #18560 has now been shipped and is on its way to you. Tracking information has also been sent to you so that you can follow the delivery.
We have also replied to your emails on 26th September, 30th September and 2nd October to the Hotmail address you have been contacting us from. If you haven’t received these, we would recommend checking your spam/junk folder, as they may have been filtered there.
We sincerely apologise for the delay and any frustration this has caused, and we appreciate your patience while your order makes its way to you.
Kind regards,
Party Delights
0 I have had no confirmation that my…
0 I have had no confirmation that my order has been shipped no order number no tracking number no nothing
this is the only order number I have from Klarna 20TP21RB
What’s going on guys
I have no order number as you party delight haven’t giving me one
I have no conformation on the order from your selfs
The only confirmation I have is from Klarna
please can you confirm my order and the location
21 août 2026
Avis spontané
Réponse de Party Delights
Hi.
We’re sorry to hear that you haven’t received an update regarding your order and apologise for the frustration this has caused.
Unfortunately, the information provided in the review isn’t enough for us to locate the order in our system. The reference number provided appears to be a Klarna reference rather than an order number, so we’re unable to investigate the order or check its dispatch status from this information alone.
We have requested further order information from you via Trustpilot so that we can locate the order and look into this for you. Once we receive the requested details, we’ll be able to investigate what has happened and provide you with an update.
We’re sorry again for the inconvenience and hope we can get this resolved for you as quickly as possible.
Kind regards,
Party Delights
Unfortunately this seems to be the only…
Unfortunately this seems to be the only place to get an answer?
I've placed an order (#18329) which was due to be delivered but has not been dispatched yet. I've reached out via email and Instagram with no response. I need these items for a party on Saturday
28 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Michelle.
We’re very sorry for the delay with your order and completely understand how frustrating and concerning this must have been, particularly as you need the items for a party on Saturday.
We can confirm that order #18329 was dispatched yesterday and is now on its way. We have also responded to your emails, so we’re sorry if these responses haven’t reached you. Please could you check your spam/junk folder, as our replies may have been filtered there.
We sincerely apologise that you had to contact us through multiple channels to try to get an update. We appreciate that when you’re waiting for items needed for a specific date, having no clear update can be particularly stressful.
We’re sorry again for the delay and inconvenience caused, and we hope your order reaches you in time for your party.
Kind regards,
Party Delights
My order hasn’t arrived you said you’d…
My order hasn’t arrived you said you’d look into it and I’ve heard nothing, I’m being ignored on social media. Look into this as inpost aren’t delivering it and saying they can’t but giving no reason or letting me track it. Order 17827
13 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Ellie.
We’re very sorry for the delay and the frustration caused with your order.
We can confirm that we have been in contact with you via email regarding order 17827, and following your request, the order has now been cancelled.
We apologise that you had to wait for this to be resolved and for the inconvenience caused while we worked to address the issue with the delivery.
Many thanks
Party Delights
So you can reply to your reviews but…
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I have included the order number this time. Still no update from yesterday though.
18 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Emily.
We’re very sorry for the delay in shipping your order and completely understand your frustration, particularly as you selected 2-day delivery.
We have checked our inbox and unfortunately haven’t received an email from you regarding this order. We have, however, directly emailed you this morning so that we can look into this for you and provide an update.
Please could you check your spam/junk folder in case our emails have been filtered there? We’re keen to get this resolved for you as quickly as possible and apologise again for the delay and inconvenience caused.
Kind regards,
Party Delights
This company is a complete scam
This company is a complete scam. I’m surprised that they are still allowed to operate legally. Took my money but didn’t deliver anything. I’ve been trying to contact for weeks to get a refund but absolutely no response. The phone line doesn’t work.
5 août 2026
Avis spontané
Réponse de Party Delights
Hi Emma.
We’re very sorry to hear that you’ve experienced issues with your order and apologise for the frustration caused.
Unfortunately, no order information has been provided with this review, so we’re unable to identify the order or investigate what has happened. We have responded via Trustpilot to request the relevant order details so that we can locate the order and look into this for you.
Once we receive the information requested, we’ll be happy to investigate the matter further and assist with your refund query.
Kind regards,
Party Delights
Order #17073
Order #17073
Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request to cancel the order last week with no response to anything. They respond to reviews on here saying they have replied to emails but this is not true. I'm now going to request a chargeback from the bank as clearly a fraudulent website - please avoid!!
Update 28/9: just to confirm that despite what is said here I have not received a single email from yourselves since 6/9 and I have of course checked junk/ spam. If you look at the other reviews you will see that noone seems to be receiving the emails you think you are sending - your technical team clearly need to look into your email client as it's unlikely to be an issue on customers side if noone is getting these responses. You do have my phone number and regardless of what was sent or not sent in emails, I still have not received my parcel, any update on the tracking system to say it's been dispatched or the refund I requested. Your response below also still gives no indication of when or if I should expect to receive it so please could you sort your email and warehouse issues rather than defending yourselves on here against factual customer reviews!
6 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Charlotte.
We’re very sorry for the delay in shipping your order and completely understand your frustration at having been waiting longer than expected.
However, we would like to clarify that we have responded to your emails. Our records show that we emailed you on 12 September, 14 September, 16 September and again on 22 September. We appreciate that you may not have received or seen these responses, so we would kindly ask you to check your spam/junk folder, as our emails may have been filtered there.
If we were able to add attachments to our response here, we would be happy to provide proof of our email correspondence. We respond to all customer emails and reviews, and we are sorry that our replies have not reached you.
We sincerely apologise for the delay in dispatching your order and for the frustration this has caused. We are continuing to work through the current shipping delays and are keen to assist you with your order directly.
Kind regards,
Party Delights
Avoid!
My order was placed on the 5th September having paid nearly £50! I ordered in advance to allow time to receive the order and try on for sizing. The estimated delivery was 3-5 working days. I sent an email on the 17th September and to date have still not received my items nor a courtesy of a response to my email. I never write negative reviews however I am concerned that this company is a scam!!
Unfortunately, I cannot reply to the response below from this company however, I would like to refute the response that they replied to my email(s). I have sent a number of emails and have not received a response. I checked my spam prior to writing a review and have again checked all inboxes, deleted and spam. Furthermore, I have now only received 2 out of 3 of my items.
24 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Jade.
We’re very sorry for the delay in shipping your order and completely understand your frustration at having been waiting longer than expected.
However, we would like to clarify that we have responded to your emails. Our records show that we emailed you on the 17th of September. We appreciate that you may not have received or seen the response, so we would kindly ask you to check your spam/junk folder, as our emails may have been filtered there.
If we were able to add attachments to our response here, we would be happy to provide proof of our email correspondence. We respond to all customer emails and reviews, and we are sorry that our replies have not reached you.
We sincerely apologise for the delay in dispatching your order and for the frustration this has caused. We are continuing to work through the current shipping delays and are keen to assist you with your order directly.
Kind regards,
Party 'Delights
AVOID!!!!! (oder #18249- no response)
I ordered from this company (order #18249) and have written to them over 5 times now with no response. I have been waiting for an update on the items for my daughter's birthday party, and there have been no updates.
Their customer service is the worst I have ever seen! There is no listed number to call, and they do not respond to their email or customer service portal. There are broken links throughout the site. It is just a scam, and all I want is to cancel my order so I can buy the goods elsewhere. I will NEVER buy from this site again and would encourage everyone to avoid! I got pulled in by some good deals, but never again. I can't believe how unprofessional the website, tracking and customer service are. I will find a way to get my order tracked and a refund, and I will tell everyone I know to avoid this site.
16 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Tatianna.
We’re very sorry for the frustration and disappointment caused, particularly with your daughter’s birthday approaching.
We can confirm that we have been in contact with you via email regarding your order, and your request to cancel the order has now been actioned as requested. We’re sorry that you felt you had difficulty getting an update and appreciate that this was not the experience you expected from us.
We completely understand your frustration and apologise for the inconvenience caused.
Kind regards,
Party Delights
Company ignoring emails for items not delivered
This company's lack of customer service is appalling. My order was delayed and part of it missing. I have sent multiple emails all to no avail. The order was placed in time for an event ane due to missing item I have had to source from somewhere at an additional cost. This is unacceptable. Money has been taken by misleading me with how quickly items will be delivered and a failure to response to my emails about a missing item I now view as theft.
9 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Elm.
We’re very sorry for the delay with your order and for the frustration caused by the missing item, particularly as you needed the order for an event and have had to source the item elsewhere.
Your order was placed on 9 September and was shipped on 13 September. Due to the current delays within our warehouse, we are currently asking customers to allow up to 7 days for orders to arrive, as stated on our website. We appreciate that this is longer than expected and apologise for the inconvenience caused.
Regarding your emails, our customer service team is responding to emails within 48 hours. I can see that a response has been sent to your email, however, from your reply it appears that you have not received it. Please could you check your spam/junk folder, as the response has definitely been sent and may have been filtered there.
We’re sorry that your experience has fallen short of the service we aim to provide and hope we can get the missing item resolved for you as quickly as possible.
Kind Regards,
Party Delights
Awful customer service - order number 17364
I wish I had read the recent reviews before ordering.
I placed my order on 8 September and it was split into two parcels. One parcel has arrived, but the second parcel still hasn’t even been dispatched.
What makes this even more frustrating is that I have tried contacting Party Delights repeatedly — I have messaged, emailed, contacted them through Facebook and Instagram — and I have received absolutely no response.
This isn’t a small inconvenience either. The missing item is something I ordered for my son’s birthday.
I completely understand that warehouses can experience delays, but taking people’s money and then leaving them with no information and no way of getting a response is incredibly frustrating.
Looking at the recent Trustpilot reviews, I’m clearly not the only customer experiencing delays and difficulty getting a response, which makes this even more disappointing.
At this point, I just want someone from Party Delights to actually acknowledge my messages and tell me what is happening with the rest of my order.
Very poor communication and customer service. I certainly won’t be ordering from them again.
8 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Amy.
We’re very sorry for the delay with the second part of your order and completely understand how frustrating this must have been, particularly with the item being intended for your son’s birthday.
Your order was unfortunately affected by delays within our warehouse, but I can confirm that the full order is now on its way to you.
We have also looked into your concerns regarding contacting us. We can see an email sent to us on Tuesday evening, which our customer service team will be responding to today. We have also checked Facebook and Instagram using the details provided in your review, but unfortunately we haven’t been able to locate any previous messages from you there.
We sincerely apologise for the delay and for the frustration this has caused. We appreciate your patience while we work through the current warehouse delays and hope the remainder of your order reaches you very shortly.
Kind Regards,
Party Delights
No communications!!
Placed an order 2 weeks ago. I have not received an order confirmation or any other information despite money being taken out of my account. I have tried contacting them but I still haven’t received a correspondence or any items!!
7 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Tia.
We’re extremely sorry for the delay and for the frustration and concern this has caused, especially as you have been waiting for your order and have not received the updates you were expecting.
We have checked our records but unfortunately cannot see any emails from you, so we’re very sorry that we were unaware you had been trying to contact us. I have now emailed you directly with an update regarding your order so that we can get this resolved for you as quickly as possible.
We sincerely apologise for the inconvenience and for the lack of communication you have experienced. We completely understand how concerning it is to have payment taken without receiving your order or any updates, and we’re sorry for letting you down on this occasion.
Kind regards,
Party Delights
Awful experience
Awful experience. Their customer service is disgraceful. I’ve emailed a few times and tried to contact them on their social media pages and I’ve had no response from them! I ordered my son a Halloween outfit and it’s being delivered to a locker (I wanted it to be delivered to my house but somehow the address got mixed up) and they can’t deliver the parcel to the locker address. So I’ve called delivery company to be told the same thing (4th time now). I’m trying to get in touch with party delights to get them to sort out the problem but nothing. Won’t be ordering from here again!
21 septembre 2026
Avis spontané
Réponse de Party Delights
Hi.
We’re very sorry for the frustration and inconvenience you’ve experienced with this order, particularly as this is for your son’s Halloween outfit and you’ve been trying to get the delivery issue resolved.
We can confirm that your order was dispatched within 48 hours of being placed. The delivery option selected at checkout was locker delivery, which is why the parcel has been sent to a locker rather than to your home address.
We can also see that you emailed us late Monday afternoon. We’re sorry that you haven’t yet received a response, but your email is within our current response timeframe and will be responded to today.
We sincerely apologise for the inconvenience caused by the delivery issue and appreciate how frustrating it must be to have contacted both the courier and ourselves while trying to get this resolved.
Kind regards,
Party Delights
Ordered over a week ago.Paid £7.90 for…
Ordered over a week ago.Paid £7.90 for quicker delivery still not here over a week and now the party has finished no longer need the products! Horrendous service
14 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Deborah.
We’re very sorry for the delay with your order and completely understand your frustration, particularly as the party has now passed and you no longer require the products.
Your order was placed at around 10pm on 14th September, with part of the order being dispatched on 15th September. Unfortunately, the remaining part of the order was delayed and was not dispatched until 18th September. We sincerely apologise that this resulted in the order not arriving when you needed it.
As a gesture of goodwill, we have refunded the £3.95 delivery charge you paid for the delayed part of the order.
We’re genuinely sorry that the delay has meant the products were no longer useful for your party, and we apologise for the disappointment and inconvenience caused.
Kind regards,
Party Delights
Where’s my order and no communication ?
I placed an order on September 9th and I’m still waiting for my order to come - I’m extremely stressed out as I have emailed the company three times now and am yet to get any response - on the tracking all it says is that it should have been delivered ?
I want a full refund and cancellation of my order #17204
I’m going to now have to rush to get something elsewhere !
The communication with your company is awful and it’s really unfair that you give no indication as to when the delivery will be arriving - hopefully this will get your company’s attention to answer me ?
9 septembre 2026
Avis spontané
Réponse de Party Delights
Hi Amy.
We’re extremely sorry for the delay with your order and for the stress and inconvenience this has caused, especially as you’ve been waiting since 9th September.
We completely understand your frustration, particularly as you now need to make alternative arrangements. We can confirm that your order #17204 has been cancelled and a full refund will be issued.
We can also see that your email was responded to within 48 hours, although we sincerely apologise if you have not received or seen our response and for the frustration caused by the communication around your order.
We’re very sorry that we’ve let you down on this occasion and appreciate how disappointing this experience has been.
Kind regards,
Party Delights
Absolute scam
Absolute scam. Made my order 2 weeks ago and have received nothing. I have emailed twice and had no response. Avoid this company at all costs.
I have received the same response as other reviewers below and can confirm I have NOT received an email response including in my junk and spam emails.
6 septembre 2026
Avis spontané
Réponse de Party Delights
Hi.
We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting two weeks for your delivery.
Unfortunately, we are currently experiencing delays within our warehouse which have impacted some orders, and we sincerely apologise for the inconvenience this has caused.
We can confirm that we did respond to your email on 16th September at 11:28am. It’s possible our response may have gone into your spam or junk folder. We have re-sent the email today to ensure you receive the information and can hopefully get this resolved for you as soon as possible.
We’re genuinely sorry for the frustration and inconvenience caused.
Kind regards,
Party Delights
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