Party Pieces Avis 

There was a missing item in my delivery and I’ve contacted Party Pieces quite a few times to try and discuss a refund or replacement but no response. In the last 5 days, I’ve sent 2 emails and 2 messages via their online form. I’ve called them and been on hold for 20 minutes, says I’m the first in the queue but everytime I call, it’s the same message. Very poor.

FANTASTIC COMPANY. Recently placed an order with this company and I have to say they went above and beyond. Highly recommend and will be back to order more

Please do not order from here. I ordered balloons, I never received them. I was on hold to their customer service and was number one in line for over 15 minutes and never spoke to anyone.

The only information I got was order confirmation but never a dispatch email or response to locating my items.

Bought 2 balloons for a 30th and when they came the zero and the star balloon had lost air so look very deflated! Only the three was ok and the other balloon was ok. They just about lasted one day for nearly £65 very disappointing!

The service has gone downhill since the take over. The cakes are getting much much smaller ( the current size is almost 1/2 of what they used to be) and they are still charging £30 for what were used to be sold as 'large cake'. Plus they are charging £6.95 as if it was for a next day delivery even if you had ordered the cake 10 days before the due date. Again, totally a rip off. In the past, if we wanted the cake for a Saturday, I would ordered it on a Monday, it is posted via Royal Mail on Tuesday or Wednesday, depending on the arrival of the freshly baked Cake every week (Monday most times), and it is with us maximum on Thursday or Friday.
The current quality of the received cake is extremely low even the colours used to print the photos on the cake are very artificial and harsh, low quality and are not encouraging to be consumed. I simply cannot offer such a low quality ingredients to children. I wish I had read the reviews in here about the most recent quality of the cakes. I had trusted the previous quality which we never has issues with over the years and I didn't know that they had changed baker simply because the photos on the website remain from the previous baker which is totally misleading and dishonest. I only knew about the change of baker when I wrote to them about the size of the cake and its dreadful appearance. The cake is simply fit for the bin.
Never again!

AWFUL. I ordered a personalised cake which looked ok but honestly tasted vile and was really dry and stale. I reported back to the company, they asked a couple of questions and then ghosted me. Dreadful !!!!

Stale birthday cake for my husbands 50th and no acknowledgment of my complaint

Ultimately my balloons were never delivered and nobody from Larty Pieces called me to ask what happened (although I had conrta yes Customer Services). Using DPD, who are hopeless, is a recipe for disappointment. I have vowed to move my custom to similar providers to Party Pieces who use their own vans/ drivers and can deal efficiently with delivery.

Ordered cake with 3 months notice. Not delivered on pre-agreed date because of “logistics issues”. Hopeless.

Cut my cake today, very disappointed. It was like a hard Madeira cake with a slither of cream in it .
So disappointed as it was for my wife's 70th Birthday.
Will definitely not order again , a waste of £37 .

Cake wasn’t great so a little disappointed. It was pretty dry and heavy for a sponge - suppose to be expected as it comes in the post and we had to get Friday delivery for a weekend party. Printed personalisation had some ink marks on it and didn’t look too great either.

Cake was delivered on the date requested. Previously ordered from Party Pieces 2022 - outstanding.
This year cake was much smaller and tasted not so good. Rather disappointed. Wasn't cheap - £36.00

Sadly I cannot review positively due to a shortage in an order and then when I tried to call the queue on the phone just got longer the more I held on so had to hang up! I’m still wondering why the invoice stated all the goods were packed when they clearly weren’t - and now my daughter who is 25 today will have a balloon that says she’s 2 years old !!! I used to use this company as my “go-to” for all party goods but will now have to look elsewhere!

I was looking for some special balloon decorations for a surprise 80th lunch and found the most elegant looking balloon bubbles on your website.

Ordering was quick and easy. They looked great and all the guests loved them, especially as they were personalised!

There was a small issue with delivery as DPD could not find the restaurant they needed to be delivered to but I contacted Party Pieces and they were able to assist and the order arrived next day, without a hitch!

I highly recommend Party Pieces for all your upmarket celebration deco and I would happily use them again, thank you!

Excellent quality products and amazing personalised banner.

Expensive for what it is. Some of the party boxes were stained or bent. Not the quality I expected

Great value , excellent quality and very prompt delivery

ordered a personalised table runner for my son 21st and omg it’s amazing , fantastic photos and such good quality , I did lots of research to find the best place to make this for me and I don’t regret my decision, orders plates and napkins as well and so happy with them

Ordered a birthday cake last week for delivery today wednesday 6th ,as promised by party pieces it arrived in great secure packaging and perfectly boxed,thank you guys,great service once again 🙂👍

From ordering to delivery everything was great. Banner arrived on time (unlike other celebratory effects I’d ordered from other companies). Banner was perfect
Thank you