Patchs Health Avis 2 218

Bit confused with the question asked it the best I could do, thank you

The website works really good after early problems. No problem getting the help needed and not stuck in a queue

So easy to use.
It is a wonderful system for getting in touch with the surgery.
I always get a quick response from the light medical centre.

Very easy and simple

whenever I need to contact my GP I use Patchs its so convenient and fast

It's a great service and has changed my GP experience completely. It's so good for working families, as sitting in a phone queue was something I had no time for.

Whatever the outcome I know that I'm going to get a timely response. I just wish my GP surgery would read the patchs request properly as half the time the response is not what I actually asked for.

Just another AI programme taking over, the problem with this system is you can not get to see a GP, the system tries to steer you to private medical services.
It can take a long time to receive a reply from the practice, when you are worried about a problem you do not want to be typing your problems online you want to be talking to a human and feel like you are going to get the care you need.
It often diagnoses that you have some thing you do not and suggests you can get online help.
My practice only open the system at 8am in the morning and close it again later in the day, why ?
It is designed to make it look like the practice is clearing the back log of patients in a timely manner but they are not.
If I get told to make an appointment and sent a link, this will then take me to the practice booking system where 90% of the time I get a message to say they have no appointments and to keep trying, the problem is the link only lasts 7 days so if no appointments turn up you have to start all over again.
Some people are saying the system is good for repeat prescriptions but we already had that service in place running smooth before patch system so patch has not made that good.
And how are the elderly supposed to navigate this system ?

I think Patchs is great .. able to contact Newton Drive easily .. have always had a very quick response with either an appointment or advice. The repeat prescription service is excellent too.

Easy to use for repeat prescriptions and quick communication with GP reception

The practice has responded to my requests with alacrity.

Very simple service it works beautifully for me

Excellent service

I have finally got used to this system after a year and learning tips from other patients
It was easy to use rather than a phone call

It’s a good system but times out after 30mins which should be enough. But when you’ve been advised to type here all that wrong while not feeling well is tough. Sooo many questions filled fully and then at the end said timed out. Did it again with less info and said I can’t continue, maybe because of chest pains which have already been discussed in past. JUST BE QUICK AND VAGUE I SAY!

Always very helpful

The staff and doctors at Tudor Surgery are patient, deliver excellent care, communicate well and demonstrate an honest concern consistently. The PATCHES system is easy to use and very straightforward with swift results in terms of communication and processing. Thank you! Tom

Great surgery ,always staff is so kind ,doctors are always very helpful

What happened to the NHS being their at the poiht of need?
Working together for patients: Patients come first in all aspects of service.
Respect and dignity: Valuing every person, promoting equality, and respecting diversity.
Commitment to quality of care: Striving to deliver the highest standards of care consistently.
Compassion: Responding with humanity and kindness to each person’s needs.
Improving lives: Striving to improve health, wellbeing, and quality of life.
Everyone counts: Using resources for the benefit of the whole community and ensuring no one is excluded.
If that is the case why is it that for my surgery, for the last two days, even before the surgery opens, the Patchs system is at its capacity and within 10 minutes of it reaching its next available window its full again and not available until 07:01 the following morning.
Two surgeries in the same health centre and one uses the PATCHS system and the other doesn't, what does that tell you about the "practices"?

Very easy interface to use for someone who is neurodivergent. I am very grateful for this as I am able to book appointments etc very simply.