Patchs Health Avis 2 218

By talking to people I was getting the impression the online Patches was difficult to navigate.I found it relatively straight forward and on the occasions I have submitted the questionaires over the past 12months or so have had a fast response.

Pip at Belmont Health centre is excellent

The best surgery I ever had ,the staff and GP really friendly ,good of their jobs.

I’m really not sure why this pile of rubbish has such high reviews?

I’ve been using this app low for some time and have NEVER found it useful. I get emails saying “you have a message form your GP ” but when I try to access it I am usually told that I cannot access messages out of hours. What a joke! This app, I thought was supposed to allow patient “access” whenever it suits.

One thing I have noticed is that when I do log on I get bombarded with messages to book appointments with private providers. This is made even more attractive by the fact it is made particularly difficult to access my own NHS GO services.

I am a 47 year old tech minded professional and I genuinely find it difficult to navigate the app to find reverent services and in particular, messages. How on earth on earth an elderly patient manages I have no idea.

This idea of an app to access services is great but this app falls short, very short indeed.

Oakwood lane medical Practice.
Contacted this morning via patches system, system straight forward and easy to use. Straight forward questions on medical problem .

Informative on next stages in the proceedure. Great experience.

Really useful little queue saver if you have the capacity to use it. The webpage is quite easy to navigate but it took me a while before I could say this! Maybe the surgery telephones should have protected time for the very young and the very old so they can get immediate access to a GP. Outside of these protected hours then it should be a free for all, or just use Patchs

Excellent surgery.. have been with them since 1983... haven't let me down since.. highly recommend Yiewsley Family Practice!

Helpful, seemed to ask right questions

Very poor service lies all the time I even came into surgery & still lied & didn’t repeat my meds ( yes came into surgery) the girl was as laughing ) past 3 months all new staff all rood terrible forget my meds on repeat & don’t listen I even put request to speak to the owner dr moussa they refused & then put call back from not who o requested so they knew I would tell her the truth about the staff actions these kinda people should not be working at a GP who lie & can’t be trusted this is why this country hates peoples like these staff …. I was out of meds that’s how much they have been messing about even the chemist said they are so bad ! Do not join this surgery the date I can’t put but it’s been past 3/4 months (shafsbury medical Center ) South Harrow

Very easy to use.

My experience with patches is great, worth the five stars.

I was promptly answered by reception after a reasonable period and was fully understood. This was on behalf of my wife who was prescribed an Penicillin type drug when her intolerance of Penicillin is well known.
When my wife requested an alternative she is still waiting a reply after 6 hrs.

Great service since join patches. Quick response to patients.

I dont think its a good thing especially when patient need direct contact with the doctor.

Easy to use soft . Great patient care from the shelf practice

Very good communication

Excellent support from GPs, nurses, prescription and reception staff. This has had a very positive effect on my stroke recovery. Thank yoi

Great service it’s very easy to get booked in or any requests you need doing very happy with the service

A complete waste of time.
You have 30 mins to answer the questions apparently.

So you begin to answer multiple questions, some require a detailed response depending upon your health conditions, this takes time, then a box pops up saying you have 5 minutes left.
So you answer the next question, then the next one THEN a message pops up telling you you have run out of time and it will close & nothing will be sent to your GP.
So all those answers you typed were a complete waste of your time because after 30 minutes Patches wipes it all and closes down.
Apparently you can start a new message and do the same all over again.
This is not the 1st time this has happened when trying to answer all the questions.
I will not waste my time using Patches again.