WE BEEN WITH THEM FOR 12 YEARS AND I CAN ASSURE EVERY ONE THAT WHEN IT COMES DOWN TO CUSTOMER SERVICE YOU CAN NEVER GO WRONG WITH THEM.
L'entreprise a répondu
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Lisez les avis des autres
After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... Voir plus
L'entreprise a répondu
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... Voir plus
L'entreprise a répondu
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Écrit par l'entreprise
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Coordonnées de contact
4,8
Excellent
8 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Provided very patient and knowledgeable…
Provided very patient and knowledgeable support to work through issues with the integration of my card readers into my EPOS System.
25 avril 2025
Réponse de Paymentsense
Thank you for the lovely five-star review! We are pleased to hear about the support you have received from the team. Thanks for choosing Paymentsense!
Excellent Customer Service.
The clarity of the instructions (and the boundless patience while the numpty at the other end of the line (me) carried them out was exemplary.
They Paymentsense rep (Darren Spence) was thoroughly professional and assuringly competent in everything he did/advised.
23 avril 2025
Réponse de Paymentsense
Hi, thanks for your five-star feedback! We appreciate your kind words about Darren and the support you received. It's wonderful to hear that you found his guidance clear and helpful. We strive to provide our customers with the best possible experience and are glad you found our service to be exemplary. Thanks for choosing Paymentsense!
Great service
11 avril 2025
Réponse de Paymentsense
Hi Brian, thank you for your five-star review. We are so happy to hear you are enjoying our service!
PaymentSense doing updates at busiest trading times
PaymentSense doing updates on my three terminals in the middle of a very busy lunch service. We are a takeaway shop, small but very busy, and just few minutes ago, my three card machines stopped working. I called and customer service/technical help, says is not them, is Ingenico, the machines manufacturer.... I had ingenico before when I used Barclays Merchant Services and never had this problem, then I was told it may have been a power cut, I told her that I have my cctv, my pc etc and all was running perfectly well, therefore was not a power cut or my internet going down, then she said it could have been a power surge.... and she could only see one of my machines having done an update and not the other three, even as I repeated few times that ALL three machines at exactly the same time stopped working because they were doing updates, data loading... she kept telling me she can see only one..... OMG! can PaymentSense provide a bit more training for people to learn to listen what the actual complaint is? and if you don't 'see' that it happened in three machines, I am telling you it has, don't ignore and stick to 'i can see one machine only....' incredibly frustrating.
11 avril 2025
Avis spontané
Réponse de Paymentsense
Thank you for flagging this. We want to look into this as a priority so have requested your contact details. We strive to provide a positive experience and are committed to addressing any concerns.
They try
I was left chasing the company for communication when the terminals broke and after I terminated my contract with them. Some things might take time to resolve but I will admit they try every time. Even if the first solution doesn’t work out, they will provide with solutions until everything is resolved. Wishing this company all the best.
1 avril 2025
Avis spontané
Réponse de Paymentsense
Hi, thank you for bringing this to our attention. We want to look into this as a priority so have requested your contact details. We strive to provide a positive experience and are committed to addressing any concerns.
Trinity was absolutely polite and…
Trinity was absolutely polite and brilliant and help to resolve our terminal isssue
5*+
2 avril 2025
Réponse de Paymentsense
Hi Mahendra, thank you for your five-star feedback! We're so glad to hear that Trinity was able to help resolve your issue. We appreciate your kind words and are happy to know you had a positive experience.
A credit to the company!
Claire was very professional and knowledgeable
A real credit to the company
28 mars 2025
Réponse de Paymentsense
Thank you for the lovely feedback. It's wonderful to know that Claire provided you with such excellent service. We appreciate your kind words and will share your feedback with her!
Darren was extremely helpful and…
Darren was extremely helpful and knowledgeable. Highly recommend.
21 mars 2025
Réponse de Paymentsense
Hi, thanks for your five-star feedback! It's fantastic to hear about the service Darren has been providing recently. Thanks for the recommendation!
Darren Spence from Paymentsense offered…
Darren Spence from Paymentsense offered exceptional service, information and knowledge about the products. Technical expertise was second to none and would highly recommend to other Businesses. Paymentsense has an excellent individual who is a credit to your organisation.
20 mars 2025
Réponse de Paymentsense
Hi Parbinder, thanks for your five-star review! It's great to hear about the exceptional service you've received from Darren. Thanks for choosing Paymentsense!
Excellent service
Darren was excellent explain everything step-by-step he called me back it was a positive experience thank you .
19 mars 2025
Réponse de Paymentsense
Hi Frank, thank you so much for your five-star feedback. It is wonderful to hear that Darren provided such excellent service!
The problem with my machine was quickly…
The problem with my machine was quickly resolved with a replacement, and Chantelle was exceptionally helpful in helping me to get up and running again. The customer service team are always great.
13 mars 2025
Réponse de Paymentsense
Hi Wendy, thanks for your five-star review! It's great to hear about the exceptional service you've received from Chantelle. Thanks for choosing Paymentsense!
Outstanding service, other companies take note!
The excellent advice and assistance given to me by the staff in the various departments of Paymentsense.
Without exception, they are friendly, efficient, knowledgeable in their fields and understand that each customer's situation is different and take action accordingly. It was a change and indeed a pleasure to deal with such representatives and wonderful customer service, instead of having to dread calling companies when queries/problems arise. Other companies Take note!!
Thank you Paymentsense.
12 mars 2025
Réponse de Paymentsense
Hi Jean, thanks for your fantastic five-star feedback! We're thrilled to hear about the wonderful support you've received from the team. Thanks for choosing Paymentsense!
The calming and patient manner in which…
The calming and patient manner in which your representative Steve conducted himself. Kept a positive outlook on the whole procedure.
11 mars 2025
Réponse de Paymentsense
Hi Patricia, thank you for the lovely five-star review! We are so happy to hear that Steve provided such wonderful support!
Good tech team and support ..
Good tech team and support ...
But not the best system in the world. They say 24hr turn around but if the machine is old then they don't support just replace - and then replacing takes 3+days. "Hello!" it's when the machines are old that they go wrong and we need 24hr turn around.
27 février 2025
Réponse de Paymentsense
Hi Alec, thank you for taking the time to provide feedback. We are sorry to hear that you are having technical issues with your card machine. Our IT support team will reach out shortly!
Darren couldn’t have been more helpful
Darren couldn’t have been more helpful.
Great customer service 👍👍👍
6 mars 2025
Réponse de Paymentsense
Hi Greg, thank you for the lovely five-star feedback! It's wonderful to hear about Darren's great support!
Réponse de Paymentsense
Hi, thank you so much for your five-star review! We are delighted to hear you received such good service from the team!
called back to resolve issue
called back to resolve issue, which was resolved quickly and professionally.
24 février 2025
Réponse de Paymentsense
Hi David, thanks for your five-star review! It's great to hear your query was resolved quickly and professionally. Thanks for choosing Paymensense!
Darren was incredibly helpful with a…
Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified those too, to my benefit too.
We needed to update personnel info too which Darren emailed through immediately. He was brilliant and a true credit to PaymentSense today
10 février 2025
Réponse de Paymentsense
Hi Louise, thank you so much for your fantastic feedback! We are so happy to hear that Darren provided such a helpful, clear and prompt service!
Trinity demo'd how CS should be done - perfect!
Trinity just had the perfect telephone manner - sounded wonderful - very helpful and knowledgeable - just the way it should be - well done!
24 janvier 2025
Réponse de Paymentsense
Hi Bradley, thank you for your five-star feedback! It is wonderful to hear that Trinity was no helpful and knowledgeable!
First class help and support given by…
First class help and support given by Chantelle Musgrove over several days .
Outstanding member of staff in all aspects.
13 janvier 2025
Réponse de Paymentsense
Hi Catherine, thank you so much for your five-star review! We are so happy to hear that Chantelle provided such first class support!
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