Good on clarifying medical exclusions for travel policy. Not the cheapest- but wide ranging cover on bike holidays. Would be good if included theft!
L'entreprise a répondu
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Lisez les avis des autres
Our 2nd year with Pedal Cover.Still reasonably competitive on price.Had to make one claim which was reasonably straight forward process.Would have been nice to have had a follow up call to make sure e... Voir plus
L'entreprise a répondu
Website is really easy to use and allows for bike additions to be priced before confirming, rather than having to chat with someone. Staff super friendly whenever I've had interactions over the p... Voir plus
L'entreprise a répondu
Getting quote was fine But i had a very navigation issue getting through the payment process. It might have been me but dont normally struggle.
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance de vélos
- aussi dans
- Agence d'assurance
- Compagnie d'assurance habitation
- Compagnie d'assurance sportive
- Compagnie d'assurance voyage
À propos de Pedal Cover
Écrit par l'entreprise
Pedal Cover provides specialist insurance for cyclists in the UK.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
Coordonnées de contact
Abbey Road, Ewenny, CF35 5BN, Vale of Glamorgan, Royaume-Uni
- 0800 121 4424
- enquiries@pedalcover.co.uk
- www.pedalcover.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great service
Great service, good cover with no silly questions. Does what it says on the tin!
4 septembre 2024
Réponse de Pedal Cover
Hi Andi, Thanks so much for the review and for your continued support over the years - it truly is appreciated. Stay safe & happy cycling, Team Pedal Cover
Used to be competitive
Were my go to for building, contents & cycle cover. However this year esure beat the renewal by £200 annual cover, can't argue with that. Enhanced building cover value also.
2 septembre 2024
Avis spontané
Réponse de Pedal Cover
Hi David, Thank you for your feedback and for choosing us for your building, contents, and cycle cover in the past. We understand that price is important, but we’d like to highlight that our policy offers a unique level of bicycle cover, providing comprehensive protection that may not be available elsewhere. We’re confident that our tailored coverage can offer peace of mind and value that goes beyond just the price. If you’d like to discuss the benefits further or have any questions, please don’t hesitate to reach out. Team Pedal Cover
Medical insurance for a cycle race abroad
They were able to provide medical insurance for a cycle race abroad, which my normal travel insurance doesn't cover. However, since I didn't crash during the race and therefore didn't need to make a claim I cannot comment on how efficient they would have been or how good the cover actually was. But at least I was covered!
26 août 2024
Réponse de Pedal Cover
Hi Kate, thank you for taking the time to leave us a review. Hopefully you never need to make a claim, but if you do we will certainly do everything we can to make the process as smooth as possible. Glad that you are happy with the service so far. Team Pedal Cover
Great for my E Bike
Ive tended to use Your services for a few years now.Its extremely great service easy to use...and in the event of a claim.. they are behind customer's.
1 septembre 2024
Réponse de Pedal Cover
Hi Anthony, Thanks so much for the review and for your continued support - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
Very good phone opperative
27 août 2024
Réponse de Pedal Cover
Hi Steve, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the service. Stay safe, Team Pedal Cover
Excellent staff
Excellent staff . Very clear and helpful in getting me the best insurance for my situation
20 août 2024
Réponse de Pedal Cover
Hi Andrew, Thanks for taking the time to leave us a review, always happy to assist. Stay safe, Team Pedal Cover
Réponse de Pedal Cover
Hi Robert, Thanks for taking the time to leave us a review. We would love your feedback on what we could have done to earn that extra star? Happy Cycling, Team Pedal Cover
Réponse de Pedal Cover
Hi Kenneth, Thanks for taking the time to leave us a review. Glad you are happy with the user experience and the cover. Happy Riding, Team Pedal Cover
Exact cover at a great price
Have only purchased the insurance to cover a DH riding trip. The use of the site and also customer service are without fault. Easy to use and friendly. Policy tells you exactly what sports are covered and very clearly which is a great help when buying this kind of travel insurance.
Great price compared to some companies out there. Hope I don’t have to use it!
21 août 2024
Réponse de Pedal Cover
Hi, Thanks for leaving us a review. Glad that you found the whole process without fault and at a good price too! Enjoy your trip and stay safe, Team Pedal Cover
Quick and easy
The process from getting a quote to was quick and easy. The policy is worded in non-complex terms.
The quote itself, for the cover provided, offers good value for me.
13 août 2024
Réponse de Pedal Cover
Hi, Thanks for taking the time to leave us a review and glad that you had an all round great experience! Stay safe and Happy Cycling, Team Pedal Cover
No problem to set up
No problem to set up. I had a query just after I paid. The woman I spoke to was lovely and very helpful
16 août 2024
Réponse de Pedal Cover
Hi Kevin, Thanks for taking the time to leave us a review. Looks like you spoke to Andrea so I have passed your feedback to her line manager. Stay safe, Team Pedal Cover
Réponse de Pedal Cover
Hi Chris, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the cover and service. Stay safe, Team Pedal Cover
Great price for combined ebike + home &…
Great price for combined ebike + home & contents cover. Helpful & friendly people on the phone.
4 août 2024
Réponse de Pedal Cover
Hi Tony, Thanks for taking the time to leave us a review and glad that you had an all round great experience! Stay safe and Happy Cycling, Team Pedal Cover
Had a renewal for £1317
Had a renewal for £1317. Went on line and got a quote for £442. Would have been appreciated if we had been told about this different policy.
1 août 2024
Réponse de Pedal Cover
Hi Ross. As discussed, the online quote you found was for a very different type of policy than the one you’ve had with us for many years. Therefore, we provided a renewal quote based on the requirements we have previously covered for you, which wouldn't have been covered by the online quote. We're delighted to have you with us for another year and are pleased to offer an alternative product that meets your needs. Stay safe, Team Pedal Cover.
Réponse de Pedal Cover
Hi David, Thanks for taking the time to leave us a review. Glad you are happy with the user experience. Stay safe, Team Pedal Cover
This felt different to your normal…
This felt different to your normal insurance experience. I spoke with the same person each time and I get that understood our strange cycling world.
25 juillet 2024
Réponse de Pedal Cover
Hi Jonathan, thanks for taking the time to leave us a review, it really means a lot! Looks like you were dealing with Joe, I've passed your feedback onto Joe's line manager. If you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
Smooth & efficient renewal
Smooth & efficient renewal. Slight price increase on last year
24 juillet 2024
Réponse de Pedal Cover
Hi Clare, Thanks for the review. We've tried our hardest to keep renewal premiums down as much as possible despite the current market increases and we thank you for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
Good cover for those with eBikes.
23 juillet 2024
Réponse de Pedal Cover
Hi David,, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the cover for your E-Bike. Stay safe, Team Pedal Cover
Around great service a good premiums
22 juillet 2024
Réponse de Pedal Cover
Hi Simon, Thanks for taking the time to leave us a review and glad that you felt the service was great. Always happy to answer any questions you may have. Stay safe, Team Pedal Cover
Useless, didn't cover bike where I live despite one of the most secure places
Locked with two gold sold secure locks (150pounds each) to the strongest immovable object, in underground parking garage with 24h concierge, CCTV and residents-only access, in the building I live. E-bike was stolen (locks cut), and even though they cover a "hallway" with residents-only access, and even though there's literally a hallway leading up or the car park, with no additional security, they decide not to cover it.
Complaints procedure was no help either, so I'm now working with a solicitor to take matter to ombudsman. Any reasonable person reading policy detail would agree my situation is covered, company chooses extremely narrow reading to avoid paying out.
10 juillet 2024
Avis spontané
Réponse de Pedal Cover
Hello Cristi,
I am sorry to read that you disagree with our claim decision and complaint assessment. We do not agree with your view that an underground carpark could be classified in the same way as a hallway. I can see that our complaint staff have reviewed your case and included all of the details you would need in order to submit your appeal to the Financial Ombudsman service. Yours sincerely, Team Pedal Cover
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