Pen Heaven Avis 

Accurate and prompt service provided by Joe who responded to all my queries.

I’ve placed 2 orders now from Pen Heaven - both for Kaweco fountain pens and I’ve been really pleased with both. Great communication and fast shipping and delivery. My go to place for Kaweco supplies

Prompt response to telephone inquiry. Courteous helpful and patient staff. After sales service was exemplary, products are as advertised and display good quality. A pleasure to do business with.

I live in Canada and ordered two pens as birthday presents. The shipment details and documents were a little unclear and I contacted Pen heaven. Joe was really helpful and kept me informed. It was just really good customer service.
Incidentally the pens are beautiful.

Excellent customer service- quick response and solved my issue quickly

Excellent customer service execution throughout the order to delivery process. Any issues with regard warranty returns are dealt with quickly and very efficiently. A really excellent company to deal with. A big ‘shout out’ to Joe in Customer Services at Pen Heaven for all his assistance and support. Again an excellent example of end to end customer service delivery.

I wanted to gift a pen with engraving hence came across this website. I’m happy with the ease of browsing and selection and ordering. The product was delivered in the date mentioned, there was a delay but Joe helped in every possible way that he could, so overall very happy and would recommend it to everyone.

Easy website to navigate. Great range of stuff. Helpful customer support people. I will visit them again. I tried to leave a review with another company that seeks reviews and it wouldn’t go through so I emailed customer service directly to commend them and they acknowledged my reply. Thankyou.

I have bought a number of items online from Pen Heaven over the years.

The order has always been despatched quickly and the prices have been competitive.

My last order arrived withing 24 hours.

The staff are friendly helpful and well informed.

It doesn't get a lot better than this.

I am so glad I don't live near this shop. Staying away would be difficult.

I have found them to be most helpful and efficient. I ordered some engraved fountain pens which look great and arrived in good time.

I brought a Parker pen which was very fairly priced plus the engraving for a christmas gift. The item arrived quickly and the Italic font engraving was well done, not overly large and elegant.
It's great that you can check the font on the website.
Although I didn't use them for this order, I did appreciate that there is an option to engrave symbols, which isn't always available.
The Parker box was undamaged, which is always a worry.
Overall, very happy with my experience and is a lovely gift.

A lot of choice, great customer support, Aneta was just amazing, good advice, great service and super fast delivery time , thank you !!

If you are nervous about doing business with Pen Heaven, this review will ease your tensions. At first, I was nervous because I was in the US and Pen Heaven in London, and I was hesitant about the overall customer concerns of doing business with a company I had yet to purchase from. Pen Heaven has been around since 2008, and this was my first time doing business with them. Pen Heaven helped me with a custom logo engraving on the pens.

Whenever I sent an email, they replied promptly. Payment was simple when the order was complete, and the shipment arrived on time. After the package arrived, I opened the package to review the product. The company logo was perfectly engraved, and the Parker band pens were good quality. The cap pressure fit smoothly and snugly; there was no wiggle or gap, and the pen had an excellent finish.

Doing business with Pen Heaven is a pleasure. The company has outstanding customer service, and I encourage you to visit the Pen Heaven website to make a purchase. I won't hesitate to contact them again in the future and am incredibly grateful for the care Pen Heaven showed me throughout this process. I suggest contacting Pen Heaven now to get started with your pen purchase.

This was one of the best customer experiences I have had, ever I placed an order of 14 pen sets- each engraved individually. The order was for Christmas presents. They were engraved and shipped in record time. Aneta the customer service person was responsive and professional.

I would recommend this company for any purchase. EXCELLENT!!!!!

I rung the team at Pen Heaven as I was organising a hen party and I wanted to have a personal gift in the hen bags. The team were so helpful and produced a stunning gift that was the talk of the evening. Thank you so much! 14 very happy attendees! Will definitely use them again.

I bought a leather pen case from this company. It arrived promptly and in good condition however, the "personalisation" I had ordered was in my opinion, poorly done and looked cheap and amateurish. I took it up with company who politely explained that my order has been processed correctly and that I was wrong in my opinion. I will not use this company again nor would I recommend it.

This company sent me a used pen, an ebony-colored Esterbrook Estie, completely drenched in ink, packed poorly, and not even including original packaging. Customer service was quick to react and I negotiated a 50% refund, which has been processed. The final experience was positive but the company should be more careful about these types of oversights, which negatively impact one's perception.

I recently made a purchase of a $200 planner which I ultimately decided wasn't for me so I ended up returning it. On their website it says they can't refund your shipping costs which I accepted. However, when I received my refund, it showed that they wouldn't refund the taxes either! I've never heard of a store not refunding their taxes when they've refunded the sale.

What a super company. Well in my eyes your customer service is way better than that of John Lewis!
Joe Gardner and his staff did an amazing job of helping me sort out my mistake. He was extremely polite and very professional about everything, and kept me well informed throughout. Thank you
Sadly this sort of C/S is very lacking in the UK. But this is our way back to being Great Britain.

They have a inscription service and it came out well, packaging was good.